
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 415

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need
in diagnosing/troubleshooting, problem solving, main-
taining, servicing, and repairing FCA US LLC vehicles.
A complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.
•
Call toll free at:
1-800-890-4038 (U.S.)
1-800-387-1143 (Canada)
Or
• Visit us on the Worldwide Web at:
www.techauthority.com
420 IF YOU NEED CONSUMER ASSISTANCE

Adding Engine Coolant (Antifreeze)............372
Adding Fuel ............................ .299
Adding Washer Fluid ..................... .367
Additives, Fuel .......................... .297
AirBag.................................40 Advance Front Air Bag .................40, 42
Air Bag Operation .......................43
Air Bag Warning Light ....................52
Driver Knee Air Bag ......................44
Enhanced Accident Response ................50
Event Data Recorder (EDR) .................55
FrontAirBag...........................40
If A Deployment Occurs ...................49
Knee Impact Bolsters .....................44
Maintaining Your Air Bag System ............54
Air Bag Deployment ........................40
Air Bag Light ...................... .52, 78, 149
Air Bag Maintenance .......................54
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . .358 Air Conditioner Maintenance
.................360
Air Conditioning ......................... .209
Air Conditioning Controls ...................209
Air Conditioning Filter .....................361
Air Conditioning, Operating Tips ..............217
Air Conditioning Refrigerant ..............360, 361
Air Conditioning System .............209, 212, 360
Air Pressure, Tires ........................ .272
Alarm Disarm The System .......................15
Vehicle Security Alarm ....................15
Alarm (Security Alarm) ......................15
Alterations/Modifications, Vehicle ...............7
Antifreeze (Engine Coolant) ...............371, 400
Capacities ........................... .400
Disposal ............................. .374
Anti-Lock Brake System (ABS) ................250
Anti-Lock Warning Light .................168, 169
Appearance Care ........................ .380
424 INDEX

Contract, Service......................... .417
Convertible Top Maintenance .................387
Coolant (Antifreeze) ....................400, 401
Cooling System .......................... .370
Adding Coolant (Antifreeze) ...............372
Coolant Capacity ...................... .401
Coolant Level ..................... .370, 374
Disposal Of Used Coolant .................374
Drain, Flush, And Refill ...................370
Inspection ........................... .374
Points To Remember ..................373, 374
Pressure Cap ......................... .373
Selection Of Coolant (Antifreeze) ............371
Corrosion Protection ...................... .380
Cruise Light ......................... .172, 174
Cupholders ............................ .129
Customer Assistance ...................... .415
Customer Programmable Features .............193Data Recorder, Event
.......................55
Daytime Running Lights ....................105
Dealer Service ........................... .352
Defroster, Windshield ....................78, 211
Diagnostic System, Onboard .................349
Dipsticks Automatic Transmission ..................379
Disarming, Security System ...................15
Disposal Antifreeze (Engine Coolant) ................374
Door Ajar .......................... .157, 158
Door Ajar Light ...................... .157, 158
Door Locks ..............................21
Door Locks, Automatic ......................23
Downshifting ........................... .231
Driving Through Flowing, Rising, Or Shallow Standing
Water ............................... .243
10
INDEX 427

Electrical Power Outlets.....................126
Electric Remote Mirrors ......................90
Electronic Brake Control System ...............250
Brake Assist System .....................252
Electronic Speed Control (Cruise Control) ........113
Electronic Stability Control (ESC) ..............254
Electronic Throttle Control Warning Light ........154
Electronic Vehicle Information Center (EVIC) ......175
Exit Trip ............................. .180
NewTrip ............................ .180
Start Of Trip Procedure ...................180
Trip Computer ........................ .179
Trip Functions ........................ .181
Emergency, In Case Of Hazard Warning Flasher ..................307
Jacking .............................. .321
Jump Starting ......................... .334
Towing ............................. .340
Emission Control System Maintenance ..........350Engine
Air Cleaner .......................... .358
Break-In Recommendations .................75
Checking Oil Level ..................... .354
Compartment ...................... .347, 348
Cooling ............................. .370
Exhaust Gas Caution ..................77, 299
Fails To Start ......................... .227
Flooded, Starting ...................... .227
Fuel Requirements ...................295, 401
Oil ............................. .354, 400
Oil Filler Cap ......................... .356
Oil Filter ............................ .357
Oil Selection ...................... .355, 401
Oil Synthetic ......................... .357
Overheating .......................... .307
Starting ............................. .225
Enhanced Accident Response Feature .........50, 343
Ethanol ............................... .296
428 INDEX

Fueling............................... .299
Fuses ................................. .389
Gas Cap (Fuel Filler Cap) ................299, 301
Gasoline, Clean Air ....................... .295
Gasoline (Fuel) ....................... .295, 400
Gasoline, Reformulated ..................295, 296
Gear Ranges ............................ .235
Gear Select Lever Override ..................339
General Information ...................... .294
General Maintenance ...................... .353
Glass Cleaning .......................... .385
Hazard Driving Through Flowing, Rising, Or Shallow
Standing Water ........................ .243
Headlights ............................. .103
Cleaning ............................ .385
Passing ............................. .104Switch
.............................. .104
Heated Mirrors ............................91
Heated Seats .............................96
Heater ................................ .209
Hill Start Assist .......................... .253
Holder, Cup ............................ .129
Hood Release ........................... .101
Ignition .................................11
Key..................................11
Ignition Key Removal .......................11
Immobilizer (Sentry Key) ....................13
Information Center, Vehicle ..................175
Instrument Cluster .....................156, 171
Instrument Cluster ...................136, 140
Instrument Panel And Controls ...............135
Instrument Panel Cover .....................385
Instrument Panel Lens Cleaning ...............386
Interior Appearance Care ....................384
430 INDEX

Service.............................. .397
Tire Pressure Monitoring (TPMS) ............159
Traction Control ....................... .258
Turn Signal ..................... .80, 105, 171
Warning (Instrument Cluster Description) . . .156, 171
Loading Vehicle Tires ............................... .266
Locks Automatic Door .........................23
Door .................................21
Power Door ............................23
Lubrication, Body ........................ .364
Lug Nuts .............................. .319
Maintenance Free Battery ....................358
Maintenance, General ..................... .353
Maintenance Procedures ....................353
Maintenance Schedule ..................... .406
Maintenance Schedules .....................406 Malfunction Indicator Light (Check Engine) . . .164, 350
Manual, Service
......................... .419
Manual Transmission ...................228, 378
Fluid Level Check ...................... .378
Frequency Of Fluid Change ................378
Lubricant Selection ...................378, 403
Master Cylinder (Brakes) ....................376
Methanol .............................. .296
Mirrors .................................88
Automatic Dimming ......................89
Electric Powered .........................90
Heated ...............................91
Modifications/Alterations, Vehicle ...............7
Monitor, Tire Pressure System ................286
MTBE/ETBE ........................... .296
Multi-Function Control Lever .................103
New Vehicle Break-In Period ..................75
432 INDEX

Preparation For Jacking.....................325
Pretensioners Seat Belts ..............................37
Radial Ply Tires ......................... .274
Radio Frequency General Information ...................15, 21
Radio Operation ......................... .209
Rear Liftgate (Sedan) .......................26
Rear Window Features .....................132
Recorder, Event Data .......................55
Recreational Towing ...................... .302
Reformulated Gasoline .....................295
Refrigerant ............................. .361
Release, Hood ........................... .101
Reminder, Seat Belt .........................29
Remote Keyless Entry (RKE) Disarm The Alarm .......................15
Power Convertible Top Function .............17Remote Sound System (Radio) Controls
.........208
Replacement Bulbs ....................... .396
Replacement Keys .........................14
Replacement Parts ........................ .352
Replacement Tires ........................ .282
Reporting Safety Defects ....................419
Restraints, Child ...........................56
Restraints, Occupant ........................27
Rotation, Tires .......................... .285
Safety Checks Inside Vehicle ..................78
Safety Checks Outside Vehicle .................80
Safety Defects, Reporting ....................419
Safety, Exhaust Gas .........................77
Safety Information, Tire .....................259
Safety Tips ...............................76
Schedule, Maintenance .....................406
Seat Belt Energy Management Feature ................37
434 INDEX