
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 627

defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the assis-
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
632 IF YOU NEED CONSUMER ASSISTANCE

About Your Brakes.....................434, 436
Adaptive Cruise Control (ACC) (Cruise Control) . . .180
Adding Engine Coolant (Antifreeze) ............575
Adding Fuel ............................ .492
Adding Washer Fluid ..................... .570
Additives, Fuel .......................... .486
Adjust Down .............................. .135
Forward ............................. .135
Rearward ............................ .135
Up ................................ .135
Adjustable Pedals ........................ .173
AirBag.................................62 Advance Front Air Bag .................62, 64
Air Bag Operation .......................65
Air Bag Warning Light ....................73
Driver Knee Air Bag ......................66
Enhanced Accident Response ................73
Event Data Recorder (EDR) .................76 FrontAirBag...........................62
If A Deployment Occurs
...................71
Knee Impact Bolsters .....................66
Maintaining Your Air Bag System ............75
Redundant Air Bag Warning Light ............75
Side Air Bags ...........................66
Transporting Pets ........................98
Air Bag Deployment ........................62
Air Bag Light ..................... .73, 101, 268
Air Bag Maintenance .......................75
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . .563
Air Conditioner Maintenance .................565
Air Conditioning ..................... .364, 370
Air Conditioning Controls ...................364
Air Conditioning Filter ..................380, 567
Air Conditioning, Operating Tips ...........379, 381
Air Conditioning Refrigerant ..........565, 566, 567
Air Conditioning System .............364, 378, 565
Air Pressure, Tires ........................ .464
636 INDEX

DrivingThrough Flowing, Rising, Or Shallow Standing
Water ............................... .430
E-85 Fuel .............................. .488
Electrical Power Outlets .....................245
Electric Rear Window Defrost .................254
Electric Remote Mirrors .....................121
Electronic Brake Control System ...............437
Anti-Lock Brake System ..................438
Electronic Roll Mitigation .................449
Traction Control System ...................444
Electronic Power Distribution Center (Fuses) ......591
Electronic Speed Control (Cruise Control). .176, 177, 180
Electronic Stability Control (ESC) ..............444
Electronic Throttle Control Warning Light ........275
Emergency Deck Lid Release ..................47
Emergency, In Case Of Freeing Vehicle When Stuck ................539 Jacking
.............................. .516
Jump Starting ..................... .535, 537
Overheating .......................... .513
Towing ............................. .544
Emergency Trunk Release ....................47
Emission Control System Maintenance ..........555
Engine ................................ .553
Air Cleaner .......................... .563
Block Heater ......................... .414
Break-In Recommendations .................99
Checking Oil Level ..................... .559
Compartment ...................... .552, 553
Compartment Identification ................552
Coolant (Antifreeze) ...........573, 613, 614, 615
Cooling ............................. .573
Exhaust Gas Caution .................100, 488
Fails To Start ......................... .413
Flooded, Starting ...................... .413
Fuel Requirements ..................... .483
10
INDEX 641

Jump Starting..................... .535, 537
Oil ....................559, 611, 613, 614, 615
Oil Filler Cap ......................... .561
Oil Filter ............................ .562
Oil Selection ...................... .560, 611
Oil Synthetic ......................... .562
Overheating .......................... .513
Starting ............................. .410
Engine Oil Viscosity ...................... .561
Engine Oil Viscosity Chart ...................561
Enhanced Accident Response Feature ............73
Entry System, Illuminated ....................21
Ethanol ............................ .485, 488
Event Data Recorder ........................76
Exhaust Gas Caution ...................100, 488
Exhaust System ...................... .100, 570
Exterior Folding Mirrors ....................120
Exterior Lighting ......................... .154Exterior Lights
.......................... .103
Filters Air Cleaner .......................... .563
Air Conditioning ....................380, 567
Engine Oil ..................562, 613, 614, 615
Engine Oil Disposal .....................562
Flashers ............................... .513
Hazard Warning ....................... .513
Turn Signal .....................103, 160, 291
Flash-To-Pass ........................... .160
Flexible Fuel Vehicles Cruising Range ........................ .491
Engine Oil ........................... .490
Fuel Requirements ...................488, 489
Maintenance .......................... .491
Replacement Parts ...................... .491
Starting ............................. .490
Flooded Engine Starting ....................413
642 INDEX

Security Alarm........................ .271
Service .......................... .606, 608
Tire Pressure Monitoring (TPMS) .........283, 477
Traction Control ....................... .448
Turn Signal ..................103, 159, 160, 291
Vanity Mirror ......................... .122
Warning (Instrument Cluster Description) . . .272, 291
Loading Vehicle ...................... .495, 497
Capacities ........................... .497
Tires ............................... .457
Load Leveling System ..................... .255
Locks ..................................30
Automatic Door .........................33
Auto Unlock ...........................33
Child Protection .........................34
Door .................................30
Power Door ............................32
Low Tire Pressure System ...................477
Lubrication, Body ........................ .569Lug Nuts
.............................. .514
Maintenance Free Battery ....................563
Maintenance Procedures ....................558
Maintenance Schedule ..................... .618
Malfunction Indicator Light (Check Engine) . . .279, 555
Manual, Service ......................... .632
Master Cylinder (Brakes) ....................579
Memory Feature (Memory Seat) ...............148
Memory Seat ........................... .148
Memory Seats And Radio ...................148
Methanol .............................. .485
Mirrors ................................112
Electric Powered ....................... .121
Electric Remote ........................ .121
Exterior Folding ....................... .120
Heated .............................. .122
Outside ..............................119
Rearview ..........................112,113
10
INDEX 647

Replacement Parts........................ .557
Replacement Tires ........................ .473
Reporting Safety Defects ....................631
Restraint, Head ...................... .143, 145
Restraints, Child ...........................77
Restraints, Occupant ........................47
Rocking Vehicle When Stuck .................539
Rotation, Tires .......................... .476
RWD Towing ............................. .546
Safety Checks Inside Vehicle .................101
Safety Checks Outside Vehicle ................103
Safety Defects, Reporting ....................631
Safety, Exhaust Gas ....................... .100
Safety Information, Tire .....................451
Safety Tips ............................. .100
Schedule, Maintenance .....................618 Seat Belt
Adjustable Upper Shoulder Belt Anchorage ......56
Automatic Locking Retractor (ALR) ...........59
Energy Management Feature ................59
Lap/Shoulder Belt Operation ................54
Lap/Shoulder Belts .......................51
Lap/Shoulder Belt Untwisting ...............56
Pregnant Women ........................58
Seat Belt Extender .......................57
Seat Belt Pretensioner .....................59
Seat Belt Reminder .......................49
Seat Belt System .........................47
Seat Belt Maintenance ..................... .589
Seat Belt Reminder .........................49
Seat Belts ........................... .49, 101
Adjustable Shoulder Belt ...................56
Adjustable Upper Shoulder Anchorage .........56
Child Restraint ..........................77
Extender ..............................57
10
INDEX 651

Disabled Vehicle....................... .544
Guide .............................. .501
Recreational .......................... .509
Weight .............................. .501
Towing Vehicle Behind A Motorhome ...........509
Traction ............................... .429
Traction Control ......................... .444
Trailer Towing .......................... .497
Cooling System Tips .....................508
Hitches ............................. .500
Minimum Requirements ..................503
Tips................................ .507
Trailer And Tongue Weight ................502
Wiring .............................. .506
Trailer Towing Guide ...................... .501
Trailer Weight ........................... .501
Transfer Case ........................... .583
Fluid ........................ .583, 613, 616
Maintenance .......................... .583Transmission
Automatic ..................... .415, 417, 581
Fluid ........................ .581, 613, 616
Maintenance .......................... .581
Shifting ............................. .415
Transmitter Battery Service (Remote Keyless Entry) . .24
Transmitter Programming (Remote Keyless Entry) . . .24
Transmitter, Remote Keyless Entry (RKE) .........21
Transporting Pets ..........................98
Tread Wear Indicators ..................... .472
Trunk Lid (Deck Lid) .....................45, 47
Trunk Release, Emergency ....................47
Trunk Release Remote Control .................45
Turn Signals ......................... .160, 291
UCI Connector .......................... .361
Uconnect Customer Programmable Features ...........337
Operation ............................ .360
10
INDEX 655