Page 286 of 308

284
Radio
QUESTIONANSWER SOLUTION
The
quality of reception of
t
he
radio station listened
t
o
gradually deteriorates
o
r
the
stored stations do
n
ot
function (no sound,
87
.5 Mhz is displayed...). The
vehicle is too far from the transmitter used by the station
l
istened to or there is no transmitter in the geographical area
t
hrough which the vehicle is travelling.Activate
the "RDS" function by means of the
s
hort-cut menu to enable the system to check
w
hether there is a more power ful transmitter in
t
he geographical area.
The
environment (hills, buildings, tunnels, basement car parks...)
b
lock reception, including in RDS mode.This
phenomenon is normal and does not indicate
a
fault with the audio system.
The
aerial is absent or has been damaged (for example when going
t
hrough a car wash or into an underground car park).Have
the aerial checked by a CITROËN dealer.
I
cannot find some radio
s
tations in the list of
stations
r
eceived. The
station is not received or its name has changed in the list. Press on the "Update list" function in the system
t
o update the list of stations received.
Some
radio stations send other information in place of their name
(
the title of the song for example).
The
system interprets this information as the name of the station.
The
name of the radio
s
tation
c
hanges.
Audio and Telematics
Page 287 of 308

285
Media
QUESTIONANSWER SOLUTION
Playback of my USB
m
emory stick starts only
a
fter
a
very long wait
(
around
2 to 3 minutes). Some
files supplied with the memory stick may greatly slow down
a
ccess to reading the memory stick (multiplication by 10 of the
c
atalogue time). Delete
the files supplied with the memory stick
a
nd limit the number of sub-folders in the file
s
tructure on the memory stick.
When
I
connect my iPhone
a
s
telephone and to the
U
SB
port at the same time,
I
am
unable to play the
m
usic
files. When
the iPhone connects automatically as a telephone, it forces
t
he streaming function. The streaming function takes the place of
t
he USB function which is then not useable, there is a period without
s
ound of the track being played with Apple
® players.D isconnect and reconnect to the USB port (the
U
SB function takes priority over streaming).
Some
characters
in
the
m
edia
information
are
not
d
isplayed
correctly
while
p
laying. The
audio
system
does
not
display
some
types of characters. Use standard characters to name tracks and
f
olders.
Playing
of
streaming
files
d
oes
not
start. The
peripheral
device
connected
does
not
support automatic play. Start the playback from the device.
The
names
of
tracks
and
t
he
track
length
are
not
d
isplayed
on
the
screen
w
hen
s
treaming
a
udio. The
Bluetooth
profile
does
not
allow
the
transfer of this information.
.
Audio and Telematics
Page 290 of 308

288
Telephone
QUESTIONANSWER SOLUTION
I
cannot connect my
B
luetooth
t
elephone. The
telephone's Bluetooth function may be switched off or the
t
elephone may not be visible. -
C
heck that your telephone's Bluetooth
f
unction is switched on.
-
C
heck in the telephone settings that it is
"
visible to all".
The
Bluetooth telephone is not compatible with the system.You
can check the compatibility of your telephone
a
t www.citroen.co.uk (services).
The
volume of the
t
elephone
c
onnected
i
n
Bluetooth mode is
ina
udible. The
volume depends both on the system and on the telephone. Increase the volume of the audio system, to
m
aximum if required, and increase the volume of
t
he telephone if necessary.
The
ambient noise level has an influence on the quality of telephone
c
ommunication. Reduce
the ambient noise level (close the
w
indows, reduce the booster fan speed, slow
d
own...).
Some
contacts are
d
uplicated in the list. The
options for synchronizing contacts are synchronizing the
c
ontacts on the SIM card, the contacts on the telephone, or both.
W
hen both synchronizations are selected, some contacts may be
dup
licated. Select
"Display SIM card contacts" or "Display
t
elephone
c
ontacts".
Contacts are not shown in
alphabetical
o
rder. Some
telephones offer display options. Depending on the settings
c
hosen, contacts can be transferred in a specific order.Modify
the display setting in the telephone
d
i r e c to r y.
The system does not receive SMS text messages.The Bluetooth mode does not permit sending SMS text messages to the system.
Audio and Telematics