ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another
option.
FCA Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. FCA Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and FCA
Canada Inc..
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).
CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2016 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty and a5-year or 100,000-kilometre Powertrain
Warranty. Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000
kilometers, whichever occurs first, from the vehicle’s warranty start date. Vehicles placed in taxi,
police, limousine, postal or ambulance service and all SRT vehicles, are covered for roadside
assistance for 3 years or 60,000 kilometers only (whichever occurs first). Roadside Assistance service
will be provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of mechanical breakdown, it will be
towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA
Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA
Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the
point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)
• FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read About Roadside Assistance (page 11) because there are some limitations that may
affect the service available to you.
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