2016 CHEVROLET TRAX phone

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159371) - 2016 - crc - 5/21/15
Customer Information 325
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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326 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its CustomerCare Center. Any TTY user can
communicate with Chevrolet by
dialing: 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view locations, maps,
phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 320.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio, and OnStar account
information (if equipped).
F(Live Chat Support) : Chat with
online help representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 327
.Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on this offer,
call 1-800-GM-DRIVE (463-7483).
TTY users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle. .
Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 331
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
327.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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336 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 341.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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342 OnStar
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 333.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 349
Cleaning (cont'd)Interior Care . . . . . . . . . . . . . . . . . . 303
Climate Control Systems . . . . . . . 186 Air Conditioning . . . . . . . . . . . . . . 186
Heating . . . . . . . . . . . . . . . . . . . . . . . 186
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 97
Clutch, Hydraulic . . . . . . . . . . . . . . . 242
Collision Damage Repair . . . . . . . 330
Compact Spare Tire . . . . . . . . . . . . 291
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 86
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Computer, Trip . . . . . . . . . . . . . . . . . . 112
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 339
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . 193
Convenience Net . . . . . . . . . . . . . . . . 88
Convex Mirrors . . . . . . . . . . . . . . . . . . 35
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 244
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 106
Cooling System . . . . . . . . . . . . . . . . . 243
Courtesy Lamps . . . . . . . . . . . . . . . . 126 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 329
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cruise Control . . . . . . . . . . . . . . . . . . 220 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cupholders . . . . . . . . . . . . . . . . . . . . . . 87
Customer Assistance . . . . . . . . . . . 326
Offices . . . . . . . . . . . . . . . . . . . . . . . . 325
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 326
Customer Information Service PublicationsOrdering Information . . . . . . . . 332
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 323
D
Damage Repair, Collision . . . . . . . 330
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 335
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 123
Indicator Light . . . . . . . . . . . . . . . . 108
Defensive Driving . . . . . . . . . . . . . . . 193
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 151 Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 341
Distracted Driving . . . . . . . . . . . . . . . 192
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Drive Belt Routing, Engine . . . . . . 322
Drive Systems All-Wheel Drive . . . . . . . . . . 216, 253
Driver Behavior . . . . . . . . . . . . . . . . . 192
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 109
Driving
Defensive . . . . . . . . . . . . . . . . . . . . . 193
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 193
Environment . . . . . . . . . . . . . . . . . . 192
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 197
If the Vehicle is Stuck . . . . . . . . . 198
Loss of Control . . . . . . . . . . . . . . . 195
Off-Road Recovery . . . . . . . . . . . 195
Vehicle Load Limits . . . . . . . . . . . 199
Wet Roads . . . . . . . . . . . . . . . . . . . 196
Winter . . . . . . . . . . . . . . . . . . . . . . . . 197
Driving the Vehicle . . . . . . . . . . . . . . . . 3

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 351
G
GaugesFuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Odometer . . . . . . . . . . . . . . . . . . . . . . . 98
Speedometer . . . . . . . . . . . . . . . . . . . 98
Tachometer . . . . . . . . . . . . . . . . . . . . . 98
Trip Odometer . . . . . . . . . . . . . . . . . . 98
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 96
General Information
Service and Maintenance . . . . . 307
Towing . . . . . . . . . . . . . . . . . . . . . . . . 229
Vehicle Care . . . . . . . . . . . . . . . . . . 232
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 87
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 327
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 256
Hands-Free Phone . . . . . . . . . . . . . 168
Hazard Warning Flashers . . . . . . . 124
Head Restraints . . . . . . . . . . . . . . . . . 41
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 256
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 256
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 123 Headlamps (cont'd)
Daytime Running Lamps
(DRL) Indicator Light . . . . . . . . 108
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On Light . . . . . . . . . . 108
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . 109
Heated Front Seats . . . . . . . . . . . . . . 45
Heated Mirrors . . . . . . . . . . . . . . . . . . . 35
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 206
Heating and Air Conditioning . . . 186
High-Beam On Light . . . . . . . . . . . . 108
Hill and Mountain Roads . . . . . . . . 197
Hill Start Assist (HSA) . . . . . . . . . . 217
Home Page . . . . . . . . . . . . . . . . . . . . . 135
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
Hydraulic Clutch . . . . . . . . . . . . . . . . 242
I
Ignition Positions . . . . . . . . . . . . . . . 203
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 254
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 34 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Indicator
Owner Manual . . . . . . . . . . . . . . . . 103
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 70
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 336
Instrument Cluster . . . . . . . . . . . . . . . 97
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 86
Interior Rearview Mirrors . . . . . . . . . 36
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 293
K
Keyless EntryRemote (RKE) System . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
L
Labeling, Tire Sidewall . . . . . . . . . . 268
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 126
Daytime Running (DRL) . . . . . . 123
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 126
Exterior Controls . . . . . . . . . . . . . . 122
Front Fog . . . . . . . . . . . . . . . . . . . . . 125