
Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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328 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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330 Customer Information
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.

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Customer Information 335
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

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342 OnStar
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 333.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the

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Index 349
Cleaning (cont'd)Interior Care . . . . . . . . . . . . . . . . . . 303
Climate Control Systems . . . . . . . 186 Air Conditioning . . . . . . . . . . . . . . 186
Heating . . . . . . . . . . . . . . . . . . . . . . . 186
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . 97
Clutch, Hydraulic . . . . . . . . . . . . . . . 242
Collision Damage Repair . . . . . . . 330
Compact Spare Tire . . . . . . . . . . . . 291
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 86
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Computer, Trip . . . . . . . . . . . . . . . . . . 112
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 339
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . 193
Convenience Net . . . . . . . . . . . . . . . . 88
Convex Mirrors . . . . . . . . . . . . . . . . . . 35
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 244
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 106
Cooling System . . . . . . . . . . . . . . . . . 243
Courtesy Lamps . . . . . . . . . . . . . . . . 126 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 329
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cruise Control . . . . . . . . . . . . . . . . . . 220 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cupholders . . . . . . . . . . . . . . . . . . . . . . 87
Customer Assistance . . . . . . . . . . . 326
Offices . . . . . . . . . . . . . . . . . . . . . . . . 325
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 326
Customer Information Service PublicationsOrdering Information . . . . . . . . 332
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 323
D
Damage Repair, Collision . . . . . . . 330
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 335
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 123
Indicator Light . . . . . . . . . . . . . . . . 108
Defensive Driving . . . . . . . . . . . . . . . 193
Delayed Locking . . . . . . . . . . . . . . . . . 30
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 151 Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 341
Distracted Driving . . . . . . . . . . . . . . . 192
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Drive Belt Routing, Engine . . . . . . 322
Drive Systems All-Wheel Drive . . . . . . . . . . 216, 253
Driver Behavior . . . . . . . . . . . . . . . . . 192
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 109
Driving
Defensive . . . . . . . . . . . . . . . . . . . . . 193
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 193
Environment . . . . . . . . . . . . . . . . . . 192
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 197
If the Vehicle is Stuck . . . . . . . . . 198
Loss of Control . . . . . . . . . . . . . . . 195
Off-Road Recovery . . . . . . . . . . . 195
Vehicle Load Limits . . . . . . . . . . . 199
Wet Roads . . . . . . . . . . . . . . . . . . . 196
Winter . . . . . . . . . . . . . . . . . . . . . . . . 197
Driving the Vehicle . . . . . . . . . . . . . . . . 3

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Index 351
G
GaugesFuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Odometer . . . . . . . . . . . . . . . . . . . . . . . 98
Speedometer . . . . . . . . . . . . . . . . . . . 98
Tachometer . . . . . . . . . . . . . . . . . . . . . 98
Trip Odometer . . . . . . . . . . . . . . . . . . 98
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 96
General Information
Service and Maintenance . . . . . 307
Towing . . . . . . . . . . . . . . . . . . . . . . . . 229
Vehicle Care . . . . . . . . . . . . . . . . . . 232
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 87
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 327
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 256
Hands-Free Phone . . . . . . . . . . . . . 168
Hazard Warning Flashers . . . . . . . 124
Head Restraints . . . . . . . . . . . . . . . . . 41
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 256
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 256
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 123 Headlamps (cont'd)
Daytime Running Lamps
(DRL) Indicator Light . . . . . . . . 108
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High-Beam On Light . . . . . . . . . . 108
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . 109
Heated Front Seats . . . . . . . . . . . . . . 45
Heated Mirrors . . . . . . . . . . . . . . . . . . . 35
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 206
Heating and Air Conditioning . . . 186
High-Beam On Light . . . . . . . . . . . . 108
Hill and Mountain Roads . . . . . . . . 197
Hill Start Assist (HSA) . . . . . . . . . . 217
Home Page . . . . . . . . . . . . . . . . . . . . . 135
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
Hydraulic Clutch . . . . . . . . . . . . . . . . 242
I
Ignition Positions . . . . . . . . . . . . . . . 203
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 254
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 34 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Indicator
Owner Manual . . . . . . . . . . . . . . . . 103
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 70
Infotainment . . . . . . . . . . . . . . . . . . . . 129
Infotainment System . . . . . . . . . . . . 336
Instrument Cluster . . . . . . . . . . . . . . . 97
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 86
Interior Rearview Mirrors . . . . . . . . . 36
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 293
K
Keyless EntryRemote (RKE) System . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
L
Labeling, Tire Sidewall . . . . . . . . . . 268
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 126
Daytime Running (DRL) . . . . . . 123
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 126
Exterior Controls . . . . . . . . . . . . . . 122
Front Fog . . . . . . . . . . . . . . . . . . . . . 125