2016 CHEVROLET TRAVERSE phone

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
Customer Information 359
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
360 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 354
ii.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
Customer Information 361
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
Customer Information 365
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
361
ii.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
370 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 375
ii.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/17/15
376 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 367ii.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/19/15
Index 383
CleaningExterior Care . . . . . . . . . . . . . . . . . 332
Interior Care . . . . . . . . . . . . . . . . . . 336
Climate Control Systems . . . . . . . 204 Air Conditioning . . . . . . . . . . . . . . 204
Dual Automatic . . . . . . . . . . . . . . . 207
Heating . . . . . . . . . . . . . . . . . . . . . . . 204
Rear . . . . . . . . . . . . . . . . . . . . . 211, 212
Clock . . . . . . . . . . . . . . . . . . . . . . 113, 114
Cluster, Instrument . . . . . . . . . . . . . 117
Collision Damage Repair . . . . . . . 364
Compact Spare Tire . . . . . . . . . . . . 323
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 102
Compass . . . . . . . . . . . . . . . . . . . . . . . 111
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 373
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 239
Control of a Vehicle . . . . . . . . . . . . . 217
Convenience Net . . . . . . . . . . . . . . . 105
Convex Mirrors . . . . . . . . . . . . . . . . . . 44
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 275
Engine Temperature Gauge . . .119
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 127 Cooling System . . . . . . . . . . . . . . . . . 274
Engine Messages . . . . . . . . . . . . 138
Courtesy Lamps . . . . . . . . . . . . . . . . 160
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 363
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 104
Engine . . . . . . . . . . . . . . . . . . . . . . . . 269
Cruise Control . . . . . . . . . . . . . . . . . . 241 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Messages . . . . . . . . . . . . . . . . . . . . 137
Cupholders . . . . . . . . . . . . . . . . . . . . . 102
Customer Assistance . . . . . . . . . . . 360 Offices . . . . . . . . . . . . . . . . . . . . . . . . 359
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 360
Customer Information Service PublicationsOrdering Information . . . . . . . . 366
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 357
D
Damage Repair, Collision . . . . . . . 364
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 369
Daytime Running Lamps/
Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . . 157 Defensive Driving . . . . . . . . . . . . . . . 216
Delayed Entry Lighting . . . . . . . . . 161
Delayed Exit Lighting . . . . . . . . . . . 161
Delayed Headlamps . . . . . . . . . . . . 157
Delayed Locking . . . . . . . . . . . . . . . . . 37
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 192
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 375
Distracted Driving . . . . . . . . . . . . . . . 216
Dome Lamps . . . . . . . . . . . . . . . . . . . 160
Door Ajar Messages . . . . . . . . . . . . . . . 137
Delayed Locking . . . . . . . . . . . . . . . . 37
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . 37
Drive Belt Routing, Engine . . . . . . 356
Drive Systems All-Wheel Drive . . . . . . . . . . 237, 284
Driver Information Center (DIC) . . . . . . . . . . . . . 129, 134
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 256
Defensive . . . . . . . . . . . . . . . . . . . . . 216
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 216
For Better Fuel Economy . . . . . . . 29
Hill and Mountain Roads . . . . . . 220

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159264) - 2016 - crc - 8/19/15
388 Index
ParkingBrake . . . . . . . . . . . . . . . . . . . . . . . . . 238
Brake and P (Park)
Mechanism Check . . . . . . . . . . 285
Over Things That Burn . . . . . . . 232
Parking Assist . . . . . . . . . . . . . . . . . . 246
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 121
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Passenger Sensing System . . . . . 77
Perchlorate Materials
Requirements, California . . . . . . 265
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 145
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 195
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 37
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Outlets . . . . . . . . . . . . . . . . . . . . . . . .114
Protection, Battery . . . . . . . . . . . . 162
Retained Accessory (RAP) . . . 230
Seat Adjustment . . . . . . . . . . . . . . . . 54
Steering Fluid . . . . . . . . . . . . . . . . . 280
Windows . . . . . . . . . . . . . . . . . . . . . . . 47
Pregnancy, Using Safety Belts . . . 69 Privacy
Vehicle Data Recording . . . . . . . 368
Program Courtesy Transportation . . . . . . 363
Proposition 65 Warning,
California . . . . . . . . . . . .265, 283, 325
R
Radio Frequency Statement . . . . 367
Radio Reception . . . . . . . . . . . . . . . . 180
RadiosAM-FM Radio . . . . . . . . . . . . 172, 173
Satellite . . . . . . . . . . . . . . . . . . 176, 179
Reading Lamps . . . . . . . . . . . . . . . . . 160
Rear Climate Control System . . . . . . . . . . . . . . . . . . . 211, 212
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . . . . . . . 193
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 58
Rear Vision Camera (RVC) . . . . . 243
Rear Window Washer/Wiper . . . . 111
Rearview Mirrors . . . . . . . . . . . . . . . . 46 Automatic Dimming . . . . . . . . . . . . . 47
Reclining Seatbacks . . . . . . . . . . . . . 55
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 351
Records Maintenance . . . . . . . . . . . . . . . . . . 353 Recreational Vehicle Towing . . . . 328
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 360
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 33
Remote Vehicle Start . . . . . . . . . . . . 35
Replacement Bulbs . . . . . . . . . . . . . 288
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 82
Maintenance . . . . . . . . . . . . . . . . . . 352
Replacing Airbag System . . . . . . . . 82
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . . 96
Replacing Safety Belt System Parts after a Crash . . . . . . . . . . . . . 70
Reporting Safety Defects
Canadian Government . . . . . . . . 368
General Motors . . . . . . . . . . . . . . . 368
U.S. Government . . . . . . . . . . . . . 367
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 88
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 230
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 142
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 219