Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
422 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
Customer Information 423
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
424 Customer Information
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safetyare preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
428 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
434 OnStar
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®,
Android™, BlackBerry®,
or Windows®mobile devices.
OnStar Subscribers can access the
following services from a mobile
device:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle. .
Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide
savings offers from restaurants and
retailers on your route, help locate
hotels, or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service.
Make a Call
1. Press
=. System responds:
“OnStar ready.” 2. Say
“Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
Index 441
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 312
Accessory Power . . . . . . . . . . . . . . . 251
Active Fuel Management
®. . . . . . 254
Adaptive Cruise Control . . . . . . . . 273
Add-On Electrical Equipment . . . 309
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 435
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 407
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 244
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 66
Agreements Trademarks and License . . . . . 218
Air Cleaner/Filter, Engine . . . . . . . 321
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 225
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 225
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 101
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 94
Passenger Sensing System . . . . 96
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 94 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 94
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 92
Where Are the Airbags? . . . . . . . . 91
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 100
Passenger Status Indicator . . . 145
Readiness Light . . . . . . . . . . . . . . 144
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 100
System Check . . . . . . . . . . . . . . . . . . 89
Alarm Vehicle Security . . . . . . . . . . . . . . . . 52
Alert Lane Change . . . . . . . . . . . . . . . . . 287
Side Blind Zone (SBZA) . . . . . . 287
All-Season Tires . . . . . . . . . . . . . . . . 352
All-Terrain Tires . . . . . . . . . . . . . . . . . 353
AM-FM Radio . . . . . . . . . . . . . . . . . . . 198
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 201
Rear Side Window . . . . . . . . . . . . 201
Antilock Brake System (ABS) . . . 265 Warning Light . . . . . . . . . . . . . . . . . 149
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
442 Index
Appearance CareExterior . . . . . . . . . . . . . . . . . . . . . . . 391
Interior . . . . . . . . . . . . . . . . . . . . . . . . 395
Armrest Storage . . . . . . . . . . . . . . . . 123
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 421
Assistance Systems for
Driving . . . . . . . . . . . . . . . . . . . . . . . . 283
Assistance Systems for Parking and Backing . . . . . . . . . . 281
Audio
Theft-Deterrent Feature . . . . . . . 193
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 45
Headlamp System . . . . . . . . . . . . 186
Level Control . . . . . . . . . . . . . . . . . 270
Transmission . . . . . . . . . . . . . . . . . 255
Transmission Fluid . . . . . . . . . . . 318
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 257
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 334
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 207
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 332
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 332B
Battery
Load Management . . . . . . . . . . . . 190
Power Protection . . . . . . . . . . . . . 191
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 161
Battery - North America . . . . 331, 382
Blade Replacement, Wiper . . . . . 335
Blind Spot Mirrors . . . . . . . . . . . . . . . 57
Bluetooth Overview . . . . . . . . . . . 208, 209, 213
Brake Pedal and AdjustableThrottle . . . . . . . . . . . . . . . . . . . . . . 244
System Warning Light . . . . . . . . 148
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 328 Antilock . . . . . . . . . . . . . . . . . . . . . . . 265
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 266
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Parking . . . . . . . . . . . . . . . . . . . . . . . 265
System Messages . . . . . . . . . . . . 162
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 229
Break-In, New Vehicle . . . . . . . . . . 244
Bulb Replacement . . . . . . . . . . . . . . 341 Fog Lamps . . . . . . . . . . . . . . 188, 338
Front Turn Signal Lamps . . . . . 339
Halogen Bulbs . . . . . . . . . . . . . . . . 337
Headlamp Aiming . . . . . . . . . . . . . 337 Bulb Replacement (cont'd)
Headlamps . . . . . . . . . . . . . . 337, 338
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 338
License Plate Lamps . . . . . . . . . 340
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 339
Buying New Tires . . . . . . . . . . . . . . . 366
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 132
California Fuel Requirements . . . . . . . . . . . 292
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 312
California Proposition
65 Warning . . . . . . . . . . 311, 331, 382
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 415
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 254
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 47
Winter Driving . . . . . . . . . . . . . . . . 237
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 124
Caution, Danger, and Warning . . . . 2
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
444 Index
Driving (cont'd)Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 296
Defensive . . . . . . . . . . . . . . . . . . . . . 229
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 229
For Better Fuel Economy . . . . . . . 29
Hill and Mountain Roads . . . . . . 237
If the Vehicle is Stuck . . . . . . . . . 238
Loss of Control . . . . . . . . . . . . . . . 231
Off-Road . . . . . . . . . . . . . . . . . . . . . 231
Off-Road Recovery . . . . . . . . . . . 230
Vehicle Load Limits . . . . . . . . . . . 240
Wet Roads . . . . . . . . . . . . . . . . . . . 236
Winter . . . . . . . . . . . . . . . . . . . . . . . . 237
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 220
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 293
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 309
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 342
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 342
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 345, 348
Overload . . . . . . . . . . . . . . . . . . . . . 341 Electrical System (cont'd)
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 350
Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 432
Engine Air Cleaner/Filter . . . . . . . . . . . . . 321
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 146
Compartment Overview . . . . . . . 314
Coolant . . . . . . . . . . . . . . . . . . . . . . . 323
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 142
Cooling System . . . . . . . . . . . . . . . 322
Cooling System Messages . . . 163
Drive Belt Routing . . . . . . . . . . . . 416
Exhaust . . . . . . . . . . . . . . . . . . . . . . 254
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Heater . . . . . . . . . . . . . . . . . . . . . . . . 250
Oil Life System . . . . . . . . . . . . . . . 317
Oil Messages . . . . . . . . . . . . . . . . . 164
Oil Pressure Gauge . . . . . . . . . . 141
Overheating . . . . . . . . . . . . . . . . . . 326
Power Messages . . . . . . . . . . . . . 164
Running While Parked . . . . . . . . 255
Starting . . . . . . . . . . . . . . . . . . . . . . . 248
Entry Lighting . . . . . . . . . . . . . . . . . . . 190
Equipment, Towing . . . . . . . . . . . . . 302 Event Data Recorders . . . . . . . . . . 429
Exit Lighting . . . . . . . . . . . . . . . . . . . . 190
Extender, Safety Belt . . . . . . . . . . . . 88
Exterior Lamp Controls . . . . . . . . . 183
Exterior Lamps Off Reminder . . . 185
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . . . 327
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter,
Engine Air Cleaner . . . . . . . . . . . 321
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 185
Flashers, Hazard Warning . . . . . . 187
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 371 Changing . . . . . . . . . . . . . . . . . . . . . 372
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 398
Fluid Automatic Transmission . . . . . . 318
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 329
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . 260
Power Steering . . . . . . . . . . . . . . . 328
Washer . . . . . . . . . . . . . . . . . . . . . . . 328
Fog Lamps Bulb Replacement . . . . . . . 188, 338