
Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Customer Information 361
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 361
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 363
Customer Assistance for Text Telephone (TTY) Users . . . . . 364
Online Owner Center . . . . . . . . . 364
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 365
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 365
Scheduling Service Appointments . . . . . . . . . . . . . . . 367
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 372
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 372
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 372
Event Data Recorders . . . . . . . . 373
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 373
Infotainment System . . . . . . . . . . 374
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
374 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 379
ii.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Index 389
G
GaugesEngine Coolant Temperature . . . 95
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Odometer . . . . . . . . . . . . . . . . . . . . . . . 94
Speedometer . . . . . . . . . . . . . . . . . . . 94
Tachometer . . . . . . . . . . . . . . . . . . . . . 94
Trip Odometer . . . . . . . . . . . . . . . . . . 94
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 92
General Information Service and Maintenance . . . . . 344
Vehicle Care . . . . . . . . . . . . . . . . . . 267
Global Positioning
System (GPS) . . . . . . . . . . . . . . . . . 185
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 85
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 365
Guidance
Problems with the Route . . . . . . 186
H
Hazard Warning Flashers . . . . . . . 124
Head Restraints . . . . . . . . . . . . . . . . . 44
Head-up Display . . . . . . . . . . . . . . . . 108
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 288
Automatic . . . . . . . . . . . . . . . . . . . . . 124
Bulb Replacement . . . . . . . . . . . . 289 Headlamps (cont'd)
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 124
Flash-to-Pass . . . . . . . . . . . . . . . . . 123
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 289
High-Beam On Light . . . . . . . . . . 104
High/Low Beam Changer . . . . . 123
Lamps On Reminder . . . . . . . . . 104
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Heated Mirrors . . . . . . . . . . . . . . . . . . . 38
High-Beam On Light . . . . . . . . . . . . 104
High-Speed Operation . . . . . . . . . . 306
Hill and Mountain Roads . . . . . . . . 221
Hill Start Assist (HSA) . . . . . . . . . . 242
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
Hydraulic Clutch . . . . . . . . . . . . . . . . 274I
If the System Needs Service . . . . 186
Ignition Positions . . . . . . . . . . . . . . . 227
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 36
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 69 Information
Quick . . . . . . . . . . . . . . . . . . . . . . . . . 145
Infotainment . . . . . . . . . . . . . . . . . . . . 128
Infotainment System . . . . . . . . . . . . 374
Instrument Cluster . . . . . . . . . . . . . . . 93
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 39
Internet Radio Pandora . . . . . . . . . . . . . . . . . . . . . . 146
Stitcher . . . . . . . . . . . . . . . . . . . . . . . 150
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 331
K
Key and Lock Messages . . . . . . . . 112
Keyless EntryRemote (RKE) System . . . . . . . . . 24
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
L
Labeling, Tire Sidewall . . . . . . . . . . 301
Lamps Daytime Running (DRL) . . . . . . 124
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 126
Exterior Controls . . . . . . . . . . . . . . 123
License Plate . . . . . . . . . . . . . . . . . 289
Malfunction Indicator . . . . . . . . . . . 97
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
394 Index
Special Application Services . . . . 351
Specifications andCapacities . . . . . . . . . . . . . . . . . . . . . 358
Speedometer . . . . . . . . . . . . . . . . . . . . 94
Sport Mode Light . . . . . . . . . . . . . . . 101
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 102
Start Assist, Hills . . . . . . . . . . . . . . . 242
Start Vehicle, Remote . . . . . . . . . . . 29
Starter Switch Check . . . . . . . . . . . 286
Starting the Engine . . . . . . . . . . . . . 229
Starting the Vehicle Messages . . . . . . . . . . . . . . . . . . . . . 115
Steering . . . . . . . . . . . . . . . . . . . . . . . . 216 Wheel Adjustment . . . . . . . . . . . . . . 89
Wheel Controls . . . . . . . . . . . . . . . . . 89
Steering Wheel Controls . . . . . . . . 131
Stitcher Internet Radio . . . . . . . . . . 150
Storage Areas Center Console . . . . . . . . . . . . . . . . . 86
Convenience Net . . . . . . . . . . . . . . . 86
Glove Box . . . . . . . . . . . . . . . . . . . . . . 85
Roof Rack System . . . . . . . . . . . . . . 87
Storage Compartments . . . . . . . . . . 85
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 325
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 223
Summer Tires . . . . . . . . . . . . . . . . . . 300 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 41
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigation . . . . . . . . . . . . . . . . . . . . 167
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 255
Global Positioning . . . . . . . . . . . . 185
Infotainment . . . . . . . . . . . . . 128, 374
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 87
Systems
Driver Assistance . . . . . . . . . . . . . 250
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 94
Text Messaging . . . . . . . . . . . . . . . . . 200
Text Telephone (TTY) Users . . . . 364
Theft-Deterrent Systems . . . . . . . . . 36Immobilizer . . . . . . . . . . . . . . . . . . . . . 36
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Buying New Tires . . . . . . . . . . . . . 313
Chains . . . . . . . . . . . . . . . . . . . . . . . . 317
Changing . . . . . . . . . . . . . . . . . . . . . 326
Designations . . . . . . . . . . . . . . . . . 302
Different Size . . . . . . . . . . . . . . . . . 314
Full-Size Spare . . . . . . . . . . . . . . . 330
If a Tire Goes Flat . . . . . . . . . . . . 318
Inspection . . . . . . . . . . . . . . . . . . . . .311 Tires (cont'd)
Low Profile . . . . . . . . . . . . . . . . . . . 300
Messages . . . . . . . . . . . . . . . . . . . . .115
Pressure . . . . . . . . . . . . . . . . . . . . . . 306
Pressure Light . . . . . . . . . . . . . . . . 103
Pressure Monitor Operation . . 308
Pressure Monitor System . . . . . 307
Rotation . . . . . . . . . . . . . . . . . . . . . . .311
Sealant and
Compressor Kit . . . . . . . . . . . . . 319
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 325
Sidewall Labeling . . . . . . . . . . . . . 301
Terminology and Definitions . . 303
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 315
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 316
Wheel Replacement . . . . . . . . . . 316
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 312
Winter . . . . . . . . . . . . . . . . . . . . . . . . 299
Towing
Recreational Vehicle . . . . . . . . . . 334
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 264
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 334
Track Driver Mode . . . . . . . . . . . . . . 246
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