2016 CHEVROLET SILVERADO emergency towing

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/27/15
Driving and Operating 307
A chime sounds and the warning
light flashes when the parking brake
is applied and the vehicle is moving
at least 8 km/h (5 mph).
To release the parking brake, hold
the regular brake pedal down. Then
pull the bottom edge of the lever
with the parking brake symbol,
located to the right of the steering
column.
If the ignition is on when the parking
brake is released, the brake system
warning light goes off.
Caution
Driving with the parking brake on
can overheat the brake system
and cause premature wear or
damage to brake system parts.
Make sure that the parking brake
is fully released and the brake
warning light is off before driving.
If you are towing a trailer and are
parking on any hill, see Driving
Characteristics and Towing
Tips 0327.
Brake Assist
The Brake Assist feature is
designed to assist the driver in
stopping or decreasing vehicle
speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement the
power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle. The
stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.
Minor brake pedal pulsation or
pedal movement during this time is
normal and the driver should
continue to apply the brake pedal as
the driving situation dictates The
Brake Assist feature will
automatically disengage when the
brake pedal is released or brake
pedal pressure is quickly
decreased.
Hill Start Assist (HSA)
This vehicle has an HSA feature,
which may be useful when the
vehicle is stopped on a grade. This
feature is designed to prevent the
vehicle from rolling, either forward or
rearward, during vehicle drive off.
After you completely stop and hold
the vehicle in a complete standstill
on a grade, HSA will automatically
activate. During the transition period
between when you release the
brake pedal and start to accelerate
to drive off on a grade, HSA holds
the braking pressure for a maximum
of two seconds to ensure that there
is no rolling. The brakes will
automatically release when the
accelerator pedal is applied within
the two-second window. If the
vehicle is equipped with the
Integrated Trailer Brake Control
(ITBC) system, HSA may also apply
the trailer brakes. It will not activate
if the vehicle is in a drive gear and
facing downhill or if the vehicle is
facing uphill and in R (Reverse).
There may be situations on minor

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
384 Vehicle Care
Overheated Engine
Protection
Operating Mode
If an overheated engine condition
exists and the ENGINE POWER IS
REDUCED message displays, an
overheat protection mode which
alternates firing groups of cylinders
helps to prevent engine damage. In
this mode, a loss in power and
engine performance will be noticed.
This operating mode allows the
vehicle to be driven to a safe place
in an emergency. Driving extended
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
Caution
After driving in the overheated
engine protection operating
mode, the engine oil will be
severely degraded. Any repairs
performed before the engine is
cool may cause engine damage.
Allow the engine to cool before(Continued)
Caution (Continued)
attempting any repair. Repair the
cause of coolant loss, change the
oil, and reset the oil life system.
SeeEngine Oil 0369.
Engine Fan
If the vehicle has a clutched engine
cooling fan, when the clutch is
engaged, the fan spins faster to
provide more air to cool the engine.
In most everyday driving conditions,
the fan is spinning slower and the
clutch is not fully engaged. This
improves fuel economy and reduces
fan noise. Under heavy vehicle
loading, trailer towing, and/or high
outside temperatures, the fan speed
increases as the clutch more fully
engages, so an increase in fan
noise may be heard. This is normal
and should not be mistaken as the
transmission slipping or making
extra shifts. It is merely the cooling
system functioning properly. The fan
will slow down when additional
cooling is not required and the
clutch disengages. This fan noise may also be heard
when starting the engine. It will go
away as the fan clutch partially
disengages.
If the vehicle has electric cooling
fan(s), the fans may be heard
spinning at low speed during most
everyday driving. The fans may turn
off if no cooling is required. Under
heavy vehicle loading, trailer towing,
high outside temperatures,
or operation of the air conditioning
system, the fans may change to
high speed and an increase in fan
noise may be heard. This is normal
and indicates that the cooling
system is functioning properly. The
fans will change to low speed when
additional cooling is no longer
required.
The electric engine cooling fans
may run after the engine has been
turned. off. This is normal and no
service is required.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
488 Customer Information
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
. Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if the vehicle has an
active OnStar subscription. For
security reasons, the driver must
present identification before this
service is provided.
. Battery Jump Start: Service to
jump start a dead battery.
. *Emergency Messages:
Transmission of urgent phone
messages. .
*Emergency Calls: Call for
emergency services.
. *Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Chevrolet
dealers.
. Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Chevrolet dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.
. *Trip Interruption: This service
is provided if you are prevented
from further usage of your
vehicle while traveling and it is
not possible for the nearest
Chevrolet dealership to repair
the vehicle the same day,
requiring the vehicle to stay at
the dealership for a night or
more. If this happens, in addition
to the previously listed services
and prior to confirmation by the
dealership, you are entitled to
choose one of the following

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Customer Information 491
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar. For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals, rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Customer Information 495
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0487 orRoadside Assistance
Program 0490.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section. If the airbag has inflated, see
What
Will You See after an Airbag
Inflates? 079.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Index 523
Customer InformationService Publications
Ordering Information . . . . . . . . 495
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . 482, 484
D
Damage Repair, Collision . . . . . . . 493
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 498
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 181
Defensive Driving . . . . . . . . . . . . . . . 261
Delayed Locking . . . . . . . . . . . . . . . . . 41
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 507
Distracted Driving . . . . . . . . . . . . . . . 260
Dome Lamps . . . . . . . . . . . . . . . . . . . 185
Door
Ajar Messages . . . . . . . . . . . . . . . 156
Delayed Locking . . . . . . . . . . . . . . . . 41
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 481
Driver Assistance Systems . . . . . 314
Driver Information Center (DIC) . . . . . . . . . . . . . 150, 152
Driving Assistance Systems . . . . . . . . . . 317 Driving (cont'd)
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 327
Defensive . . . . . . . . . . . . . . . . . . . . . 261
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 261
For Better Fuel Economy . . . . . . . 32
Hill and Mountain Roads . . . . . . 269
If the Vehicle is Stuck . . . . . . . . . 271
Loss of Control . . . . . . . . . . . . . . . 263
Off-Road . . . . . . . . . . . . . . . . . . . . . 264
Off-Road Recovery . . . . . . . . . . . 263
Vehicle Load Limits . . . . . . . . . . . 272
Wet Roads . . . . . . . . . . . . . . . . . . . 268
Winter . . . . . . . . . . . . . . . . . . . . . . . . 270
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 253
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 324
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 355
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 400
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 400
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 403, 405
Overload . . . . . . . . . . . . . . . . . . . . . 399 Emergency
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 502
Engine Air Cleaner/Filter . . . . . . . . . . . . . 377
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 143
Compartment Overview . . . . . . . 364
Coolant . . . . . . . . . . . . . . . . . . . . . . . 379
Coolant Heater . . . . . . . . . . . . . . . 285
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 137
Cooling System . . . . . . . . . . . . . . . 378
Cooling System Messages . . . 156
Drive Belt Routing . . . . . . . . . . . . 481
Exhaust . . . . . . . . . . . . . . . . . . . . . . 288
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Oil Life System . . . . . . . . . . . . . . . 372
Oil Messages . . . . . . . . . . . . . . . . . 157
Oil Pressure Gauge . . . . . . . . . . 136
Overheated Protection Operating Mode . . . . . . . . . . . . . 384
Overheating . . . . . . . . . . . . . . . . . . 382
Power Messages . . . . . . . . . . . . . 157
Running While Parked . . . . . . . . 289
Starting . . . . . . . . . . . . . . . . . . . . . . . 282
Entry Lighting . . . . . . . . . . . . . . . . . . . 186
Equipment, Towing . . . . . . . . . . . . . 345
Event Data Recorders . . . . . . . . . . 498