Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
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352 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
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360 OnStar
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 351.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
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OnStar 361
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0246. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
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Index 365
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 249
Accessory Power . . . . . . . . . . . . . . . 208
Adaptive Cruise Control . . . . . . . . 220
Add-On Electrical Equipment . . . 246
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 359
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 331
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Agreements Trademarks and License . . . . . 179
Air Cleaner/Filter, Engine . . . . . . . 259
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 189
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 188
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 73
Passenger Sensing System . . . . 75
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 73
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 72
Where Are the Airbags? . . . . . . . . 71
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 79
Passenger Status Indicator . . . .118
Readiness Light . . . . . . . . . . . . . . .118
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 79
System Check . . . . . . . . . . . . . . . . . . 69
Alarm Vehicle Security . . . . . . . . . . . . . . . . 42
Alert Lane Change . . . . . . . . . . . . . . . . . 233
Side Blind Zone (SBZA) . . . . . . 233
All-Season Tires . . . . . . . . . . . . . . . . 284
AM-FM Radio . . . . . . . . . . . . . . . . . . . 161
Antenna
Backglass . . . . . . . . . . . . . . . . . . . . 163
Multi-band . . . . . . . . . . . . . . . . . . . . 164
Antilock Brake System (ABS) . . . 213
Warning Light . . . . . . . . . . . . . . . . . 123
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 315
Interior . . . . . . . . . . . . . . . . . . . . . . . . 319
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Index 369
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . 351
Front Automatic Braking (FAB) System . . . . . . . . . . . . . . . . . 232
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 55
Heated and Ventilated . . . . . . . . . . 60
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Additives . . . . . . . . . . . . . . . . . . . . . 238
Economy Driving . . . . . . . . . . . . . . . 26
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 241
Filling the Tank . . . . . . . . . . . . . . . 239
Foreign Countries . . . . . . . . . . . . 238
Gauge . . . . . . . . . . . . . . . . . . . . . . . . .116
Low Fuel Warning Light . . . . . . . 125
Requirements, California . . . . . 238
System Messages . . . . . . . . . . . . 133
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 277
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 280
G
Garage Door Opener . . . . . . . . . . . 144Programming . . . . . . . . . . . . . . . . . 144 Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . .117
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Odometer . . . . . . . . . . . . . . . . . . . . . .115
Speedometer . . . . . . . . . . . . . . . . . .115
Tachometer . . . . . . . . . . . . . . . . . . . .115
Trip Odometer . . . . . . . . . . . . . . . . .115
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . 111
General Information
Service and Maintenance . . . . . 324
Towing . . . . . . . . . . . . . . . . . . . . . . . . 242
Vehicle Care . . . . . . . . . . . . . . . . . . 249
Glove Box . . . . . . . . . . . . . . . . . . . . . . 100
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 345
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 271
Hazard Warning Flashers . . . . . . . 150
Head Restraints . . . . . . . . . . . . . . . . . 53
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 271
Automatic . . . . . . . . . . . . . . . . . . . . . 150
Bulb Replacement . . . . . . . . . . . . 271
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 149
Flash-to-Pass . . . . . . . . . . . . . . . . . 149 Headlamps (cont'd)
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 272
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 272
High-Beam On Light . . . . . . . . . . 126
High/Low Beam Changer . . . . . 149
Lamps On Reminder . . . . . . . . . 126
Heated Steering Wheel . . . . . . . . . . . . . . . 105
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Heated Mirrors . . . . . . . . . . . . . . . . . . . 46
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 207
Heating and Air Conditioning . . . 181
High Voltage Devices and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 276
High-Beam On Light . . . . . . . . . . . . 126
High-Speed Operation . . . . . . . . . . 291
Hill and Mountain Roads . . . . . . . . 195
Hill Start Assist (HSA) . . . . . . . . . . 216
Home Page . . . . . . . . . . . . . . . . . . . . . 158
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 64
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372 Index
Oil (cont'd)Pressure Light . . . . . . . . . . . . . . . . 125
Older Children, Restraints . . . . . . . 81
Online Owner Center . . . . . . . . . . . 344
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 353
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 359
OnStar
®Connections . . . . . . . . . . . 357
OnStar®Diagnostics . . . . . . . . . . . . 359
OnStar®Emergency . . . . . . . . . . . . 356
OnStar®Navigation . . . . . . . . . . . . . 356
OnStar®Overview . . . . . . . . . . . . . . 355
OnStar®Security . . . . . . . . . . . . . . . 356
Operating Mode
Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 265
Ordering Service Publications . . . . . . . . . . 350
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 108
Overheated Engine Protection Operating Mode . . . . 265
Overheating, Engine . . . . . . . . . . . . 264
Overview . . . . . . . . . . . . . . . . . . . . . . . 157
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 208
Shifting Out of . . . . . . . . . . . . . . . . 209
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 214
Brake and P (Park)Mechanism Check . . . . . . . . . . 270
Over Things That Burn . . . . . . . 210
Parking or Backing
Assistance Systems . . . . . . . . . . 228
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 118
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Passenger Sensing System . . . . . 75
Perchlorate Materials Requirements, California . . . . . . 249
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 138
Phone Bluetooth . . . . . . . . . . . 168, 170, 174
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Outlets . . . . . . . . . . . . . . . . . . . . . . . 108 Power (cont'd)
Protection, Battery . . . . . . . . . . . . 154
Retained Accessory (RAP) . . . 208
Seat Adjustment . . . . . . . . . . . . . . . . 56
Windows . . . . . . . . . . . . . . . . . . . . . . . 47
Pregnancy, Using Safety Belts . . . 67
Privacy Vehicle Data Recording . . . . . . . 352
Program
Courtesy Transportation . . . . . . 347
Proposition 65 Warning,
California . . . . . . . . . . . .249, 268, 310
R
Radio Frequency Statement . . . . 351
Radio Reception . . . . . . . . . . . . . . . . 163
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 161
Satellite . . . . . . . . . . . . . . . . . . . . . . . 162
Reading Lamps . . . . . . . . . . . . . . . . . 152
Rear Seat Armrest . . . . . . . . . . . . . . . 62
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 61
Rearview Mirrors . . . . . . . . . . . . . . . . 47 Automatic Dimming . . . . . . . . . . . . . 47
Reclining Seatbacks . . . . . . . . . . . . . 57
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 334
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Index 373
RecordsMaintenance . . . . . . . . . . . . . . . . . . 336
Recreational Vehicle Towing . . . . 313
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 345
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 30
Remote Vehicle Start . . . . . . . . . . . . 35
Replacement Bulbs . . . . . . . . . . . . . 275
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 80
Maintenance . . . . . . . . . . . . . . . . . . 335
Replacing Airbag System . . . . . . . . 80
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 94
Replacing Safety Belt System
Parts after a Crash . . . . . . . . . . . . . 68
Reporting Safety Defects Canadian Government . . . . . . . . 352
General Motors . . . . . . . . . . . . . . . 352
U.S. Government . . . . . . . . . . . . . 351
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 87
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 208
Reverse Tilt Mirrors . . . . . . . . . . . . . . 46
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 136 Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 195
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 345
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rotation, Tires . . . . . . . . . . . . . . . . . . 296
Routing, Engine Drive Belt . . . . . . 340
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 210
S
Safety Belts . . . . . . . . . . . . . . . . . . . . . 63Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Extender . . . . . . . . . . . . . . . . . . . . . . . . 67
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 64
Lap-Shoulder Belt . . . . . . . . . . . . . . 65
Reminders . . . . . . . . . . . . . . . . . . . . .117
Replacing after a Crash . . . . . . . . 68
Use During Pregnancy . . . . . . . . . . 67
Safety Defects Reporting Canadian Government . . . . . . . . 352
General Motors . . . . . . . . . . . . . . . 352
U.S. Government . . . . . . . . . . . . . 351
Safety Locks . . . . . . . . . . . . . . . . . . . . . 40
Safety System Check . . . . . . . . . . . . 68
Satellite Radio . . . . . . . . . . . . . . . . . . 162
Scheduling Appointments . . . . . . . 347 SD Card Reader . . . . . . . . . . . . . . . . 167
Seats
Adjustment, Front . . . . . . . . . . . . . . . 55
Head Restraints . . . . . . . . . . . . . . . . 53
Heated and Ventilated Front . . . . 60
Lumbar Adjustment, Front . . . . . . 56
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 58
Power Adjustment, Front . . . . . . . 56
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Reclining Seatbacks . . . . . . . . . . . . 57
Securing Child Restraints . . . . 94, 96
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Messages . . . . . . . . . . . . . . . . . . . . 136
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 356
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 42
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 42
Service . . . . . . . . . . . . . . . . . . . . . . . . . 189 Accessories andModifications . . . . . . . . . . . . . . . . 249
Climate Control System . . . . . . . 181
Doing Your Own Work . . . . . . . . 250
Engine Soon Light . . . . . . . . . . . . 120
Maintenance Records . . . . . . . . 336
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 324
Parts Identification Label . . . . . 337