
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
332 Service and Maintenance
.To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
. Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of
cracking or splitting.
. Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s systems
and components. See
Recommended Fluids and
Lubricants 0334 for GM approved
fluids.
. Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
. Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed. Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.
Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns.
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
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346 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
OnStar 355
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 355
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 356
Security . . . . . . . . . . . . . . . . . . . . . . 356
Navigation . . . . . . . . . . . . . . . . . . . . 356
Connections . . . . . . . . . . . . . . . . . . 357
Diagnostics . . . . . . . . . . . . . . . . . . . 359
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 359
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid
subscription. OnStar requires the
vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar ’s Terms &Conditions and Privacy Statement
for more details including system
limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. PressQ
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Press
=to:
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
356 OnStar
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
OnStar Emergency Services require
a specific OnStar subscription plan.
With Automatic Crash Response, in
many crashes, built-in sensors can
automatically alert a specially
trained OnStar Advisor who is
immediately connected to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being started.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
OnStar 361
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0246. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
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366 Index
ArmrestRear Seat . . . . . . . . . . . . . . . . . . . . . . 62
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 345
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 230
Assistance Systems for
Parking and Backing . . . . . . . . . . 228
Audio Theft-Deterrent Feature . . . . . . . 156
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Headlamp System . . . . . . . . . . . . 150
Transmission . . . . . . . . . . . . . . . . . .211
Transmission Fluid . . . . . . . . . . . 258
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 212
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 269
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 167
B
Backglass Antenna . . . . . . . . . . . . . 163
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 154
Load Management . . . . . . . . . . . . 153
Power Protection . . . . . . . . . . . . . 154 Battery (cont'd)
Voltage and Charging
Messages . . . . . . . . . . . . . . . . . . . 130
Battery - North America . . . . 268, 310
Blade Replacement, Wiper . . . . . 270
Bluetooth
Overview . . . . . . . . . . . 168, 170, 174
Brake System Warning Light . . . . . . . . 121
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Antilock . . . . . . . . . . . . . . . . . . . . . . . 213
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 216
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Parking . . . . . . . . . . . . . . . . . . . . . . . 214
System Messages . . . . . . . . . . . . 130
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 192
Break-In, New Vehicle . . . . . . . . . . 201
Bulb Replacement . . . . . . . . . . . . . . 275 Halogen Bulbs . . . . . . . . . . . . . . . . 271
Headlamp Aiming . . . . . . . . . . . . . 271
Headlamps . . . . . . . . . . . . . . . . . . . 271
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 272
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 272
License Plate Lamps . . . . . . . . . 275 Bulb Replacement (cont'd)
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 273
Buying New Tires . . . . . . . . . . . . . . . 298
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 107
California Fuel Requirements . . . . . . . . . . . 238
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 249
California Proposition
65 Warning . . . . . . . . . .249, 268, 310
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 338
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 210
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Winter Driving . . . . . . . . . . . . . . . . 196
Card Reader SD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Cargo Management System . . . . . . . . . 101
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 100
Chains, Tire . . . . . . . . . . . . . . . . . . . . 302

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
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368 Index
DrivingAssistance Systems . . . . . . . . . . 230
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 242
Defensive . . . . . . . . . . . . . . . . . . . . . 192
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 192
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 195
If the Vehicle is Stuck . . . . . . . . . 197
Loss of Control . . . . . . . . . . . . . . . 194
Off-Road Recovery . . . . . . . . . . . 193
Track Events and Competitive . . . . . . . . . . . . . . . . . 194
Vehicle Load Limits . . . . . . . . . . . 198
Wet Roads . . . . . . . . . . . . . . . . . . . 195
Winter . . . . . . . . . . . . . . . . . . . . . . . . 196
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 184
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 239
Electric Parking Brake Light . . . . 122
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 246
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 277
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 276 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 280
Overload . . . . . . . . . . . . . . . . . . . . . 276
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 356
Engine Air Cleaner/Filter . . . . . . . . . . . . . 259
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 120
Compartment Overview . . . . . . . 252
Coolant . . . . . . . . . . . . . . . . . . . . . . . 261
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . .117
Cooling System . . . . . . . . . . . . . . . 260
Cooling System Messages . . . 132
Drive Belt Routing . . . . . . . . . . . . 340
Exhaust . . . . . . . . . . . . . . . . . . . . . . 210
Heater . . . . . . . . . . . . . . . . . . . . . . . . 207
Oil Life System . . . . . . . . . . . . . . . 257
Oil Messages . . . . . . . . . . . . . . . . . 132
Oil Pressure Light . . . . . . . . . . . . 125
Overheated Protection Operating Mode . . . . . . . . . . . . . 265
Overheating . . . . . . . . . . . . . . . . . . 264
Power Messages . . . . . . . . . . . . . 133
Running While Parked . . . . . . . . 210
Starting . . . . . . . . . . . . . . . . . . . . . . . 204 Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 246
Event Data Recorders . . . . . . . . . . 353
Exit Lighting . . . . . . . . . . . . . . . . . . . . 153
Extender, Safety Belt . . . . . . . . . . . . 67
Exterior Lamp Controls . . . . . . . . . 148
Exterior Lamps Off Reminder . . . 149
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 154
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 259
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 150
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 302 Changing . . . . . . . . . . . . . . . . . . . . . 304
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 322
Fluid Automatic Transmission . . . . . . 258
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 267
Washer . . . . . . . . . . . . . . . . . . . . . . . 265
Folding Mirrors . . . . . . . . . . . . . . . . . . 46
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 230

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
370 Index
I
Ignition Positions . . . . . . . . . . 201, 203
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . . . 270
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 43
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 123
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 83
Infotainment . . . . . . . . . . . . . . . . . . . . 155
Infotainment System . . . . . . . . . . . . 354
Instrument Cluster . . . . . . . . . . . . . . 112
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . 99
Interior Rearview Mirrors . . . . . . . . . 47
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack Auxiliary . . . . . . . . . . . . . . . . . . . . . . 167
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 310
K
Key and Lock Messages . . . . . . . . 133
Keyless EntryRemote (RKE) System . . . . . . . . . 30
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
L
Labeling, Tire Sidewall . . . . . . . . . . 285
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 151
Daytime Running (DRL) . . . . . . 149
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 152
Exterior Controls . . . . . . . . . . . . . . 148
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 149
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 154
License Plate . . . . . . . . . . . . . . . . . 275
Malfunction Indicator . . . . . . . . . 120
Messages . . . . . . . . . . . . . . . . . . . . 134
On Reminder . . . . . . . . . . . . . . . . . 126
Reading . . . . . . . . . . . . . . . . . . . . . . 152
Lane Change Alert (LCA) . . . . . . . 233
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 235
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Lap-Shoulder Belt . . . . . . . . . . . . . . . 65
LATCH System Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . 94
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 88
LED Lighting . . . . . . . . . . . . . . . . . . . . 272 Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 153
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Illumination Control . . . . . . . . . . . 151
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Airbag Readiness . . . . . . . . . . . . . .118
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 123
Brake System Warning . . . . . . . 121
Charging System . . . . . . . . . . . . . .119
Cruise Control . . . . . . . . . . . . . . . . 126
Door Ajar . . . . . . . . . . . . . . . . . . . . . 127
Electric Parking Brake . . . . . . . . 122
Engine Oil Pressure . . . . . . . . . . 125
Flash-to-Pass . . . . . . . . . . . . . . . . . 149
High-Beam On . . . . . . . . . . . . . . . . 126
High/Low Beam Changer . . . . . 149
Lane Departure Warning . . . . . . 123
Low Fuel Warning . . . . . . . . . . . . 125
Safety Belt Reminders . . . . . . . . .117
Security . . . . . . . . . . . . . . . . . . . . . . 126
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . 122
StabiliTrak
®OFF . . . . . . . . . . . . . 124
Tire Pressure . . . . . . . . . . . . . . . . . 125
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 124