
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
346 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
356 OnStar
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
OnStar Emergency Services require
a specific OnStar subscription plan.
With Automatic Crash Response, in
many crashes, built-in sensors can
automatically alert a specially
trained OnStar Advisor who is
immediately connected to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being started.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Index 365
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 249
Accessory Power . . . . . . . . . . . . . . . 208
Adaptive Cruise Control . . . . . . . . 220
Add-On Electrical Equipment . . . 246
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 359
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 331
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Agreements Trademarks and License . . . . . 179
Air Cleaner/Filter, Engine . . . . . . . 259
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 189
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 188
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 73
Passenger Sensing System . . . . 75
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 73
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 72
Where Are the Airbags? . . . . . . . . 71
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 79
Passenger Status Indicator . . . .118
Readiness Light . . . . . . . . . . . . . . .118
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 79
System Check . . . . . . . . . . . . . . . . . . 69
Alarm Vehicle Security . . . . . . . . . . . . . . . . 42
Alert Lane Change . . . . . . . . . . . . . . . . . 233
Side Blind Zone (SBZA) . . . . . . 233
All-Season Tires . . . . . . . . . . . . . . . . 284
AM-FM Radio . . . . . . . . . . . . . . . . . . . 161
Antenna
Backglass . . . . . . . . . . . . . . . . . . . . 163
Multi-band . . . . . . . . . . . . . . . . . . . . 164
Antilock Brake System (ABS) . . . 213
Warning Light . . . . . . . . . . . . . . . . . 123
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 315
Interior . . . . . . . . . . . . . . . . . . . . . . . . 319

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
368 Index
DrivingAssistance Systems . . . . . . . . . . 230
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 242
Defensive . . . . . . . . . . . . . . . . . . . . . 192
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 192
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 195
If the Vehicle is Stuck . . . . . . . . . 197
Loss of Control . . . . . . . . . . . . . . . 194
Off-Road Recovery . . . . . . . . . . . 193
Track Events and Competitive . . . . . . . . . . . . . . . . . 194
Vehicle Load Limits . . . . . . . . . . . 198
Wet Roads . . . . . . . . . . . . . . . . . . . 195
Winter . . . . . . . . . . . . . . . . . . . . . . . . 196
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 184
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 239
Electric Parking Brake Light . . . . 122
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 246
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 277
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 276 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 280
Overload . . . . . . . . . . . . . . . . . . . . . 276
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 356
Engine Air Cleaner/Filter . . . . . . . . . . . . . 259
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 120
Compartment Overview . . . . . . . 252
Coolant . . . . . . . . . . . . . . . . . . . . . . . 261
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . .117
Cooling System . . . . . . . . . . . . . . . 260
Cooling System Messages . . . 132
Drive Belt Routing . . . . . . . . . . . . 340
Exhaust . . . . . . . . . . . . . . . . . . . . . . 210
Heater . . . . . . . . . . . . . . . . . . . . . . . . 207
Oil Life System . . . . . . . . . . . . . . . 257
Oil Messages . . . . . . . . . . . . . . . . . 132
Oil Pressure Light . . . . . . . . . . . . 125
Overheated Protection Operating Mode . . . . . . . . . . . . . 265
Overheating . . . . . . . . . . . . . . . . . . 264
Power Messages . . . . . . . . . . . . . 133
Running While Parked . . . . . . . . 210
Starting . . . . . . . . . . . . . . . . . . . . . . . 204 Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 246
Event Data Recorders . . . . . . . . . . 353
Exit Lighting . . . . . . . . . . . . . . . . . . . . 153
Extender, Safety Belt . . . . . . . . . . . . 67
Exterior Lamp Controls . . . . . . . . . 148
Exterior Lamps Off Reminder . . . 149
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 154
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 259
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 150
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 302 Changing . . . . . . . . . . . . . . . . . . . . . 304
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 322
Fluid Automatic Transmission . . . . . . 258
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 267
Washer . . . . . . . . . . . . . . . . . . . . . . . 265
Folding Mirrors . . . . . . . . . . . . . . . . . . 46
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 230

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
374 Index
Service (cont'd)Publications Ordering
Information . . . . . . . . . . . . . . . . . . 350
Scheduling Appointments . . . . . 347
Vehicle Messages . . . . . . . . . . . . 136
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 122
Services Special Application . . . . . . . . . . . 331
Servicing the Airbag . . . . . . . . . . . . . 79
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 269
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 208
Out of Park . . . . . . . . . . . . . . . . . . . 209
Side Blind Zone Alert (SBZA) . . . 233
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 151
Software Updates . . . . . . . . . . . . . . 160
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 309
Special Application Services . . . . 331
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 338
Speedometer . . . . . . . . . . . . . . . . . . . 115
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 124 Start Assist, Hills . . . . . . . . . . . . . . . 216
Start Vehicle, Remote . . . . . . . . . . . 35
Starter Switch Check . . . . . . . . . . . 269
Starting the Engine . . . . . . . . . . . . . 204
Starting the Vehicle
Messages . . . . . . . . . . . . . . . . . . . . . 136
Steering . . . . . . . . . . . . . . . . . . . . . . . . 193
Heated Wheel . . . . . . . . . . . . . . . . 105
Wheel Adjustment . . . . . . . . . . . . 104
Wheel Controls . . . . . . . . . . . . . . . 105
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 273
Storage Areas Cargo ManagementSystem . . . . . . . . . . . . . . . . . . . . . . 101
Center Console . . . . . . . . . . . . . . . 100
Convenience Net . . . . . . . . . . . . . 102
Glove Box . . . . . . . . . . . . . . . . . . . . 100
Instrument Panel . . . . . . . . . . . . . . . 99
Umbrella . . . . . . . . . . . . . . . . . . . . . . 101
Storage Compartments . . . . . . . . . . 99
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 197
Summer Tires . . . . . . . . . . . . . . . . . . 284
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 49
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 230
Infotainment . . . . . . . . . . . . . 155, 354
Systems Driver Assistance . . . . . . . . . . . . . 227
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 115
TaillampsBulb Replacement . . . . . . . . . . . . 273
Text Telephone (TTY) Users . . . . 344
Theft-Deterrent Systems . . . . . 43, 44
Immobilizer . . . . . . . . . . . . . . . . . . . . . 43
Time . . . . . . . . . . . . . . . . . . . . . . . 107, 108
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 All-Season . . . . . . . . . . . . . . . . . . . . 284
Buying New Tires . . . . . . . . . . . . . 298
Chains . . . . . . . . . . . . . . . . . . . . . . . . 302
Changing . . . . . . . . . . . . . . . . . . . . . 304
Compact Spare . . . . . . . . . . . . . . . 309
Designations . . . . . . . . . . . . . . . . . 287
Different Size . . . . . . . . . . . . . . . . . 299
If a Tire Goes Flat . . . . . . . . . . . . 302
Inspection . . . . . . . . . . . . . . . . . . . . 296
Messages . . . . . . . . . . . . . . . . . . . . 137
Pressure . . . . . . . . . . . . . . . . . . . . . . 291
Pressure Light . . . . . . . . . . . . . . . . 125