2016 CHEVROLET IMPALA lock

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
346 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
352 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
356 OnStar
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
OnStar Emergency Services require
a specific OnStar subscription plan.
With Automatic Crash Response, in
many crashes, built-in sensors can
automatically alert a specially
trained OnStar Advisor who is
immediately connected to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being started.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
358 OnStar
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®,
Android™, BlackBerry®,
or Windows®mobile devices.
OnStar Subscribers can access the
following services from a mobile
device:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle. .
Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide
savings offers from restaurants and
retailers on your route, help locate
hotels, or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service.
Make a Call
1. Press
=. System responds:
“OnStar ready.” 2. Say
“Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
360 OnStar
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 351.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
OnStar 361
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0246. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
Index 365
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 249
Accessory Power . . . . . . . . . . . . . . . 208
Adaptive Cruise Control . . . . . . . . 220
Add-On Electrical Equipment . . . 246
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 359
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 331
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Agreements Trademarks and License . . . . . 179
Air Cleaner/Filter, Engine . . . . . . . 259
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 189
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 188
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 73
Passenger Sensing System . . . . 75
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 73
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 72
Where Are the Airbags? . . . . . . . . 71
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 79
Passenger Status Indicator . . . .118
Readiness Light . . . . . . . . . . . . . . .118
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 79
System Check . . . . . . . . . . . . . . . . . . 69
Alarm Vehicle Security . . . . . . . . . . . . . . . . 42
Alert Lane Change . . . . . . . . . . . . . . . . . 233
Side Blind Zone (SBZA) . . . . . . 233
All-Season Tires . . . . . . . . . . . . . . . . 284
AM-FM Radio . . . . . . . . . . . . . . . . . . . 161
Antenna
Backglass . . . . . . . . . . . . . . . . . . . . 163
Multi-band . . . . . . . . . . . . . . . . . . . . 164
Antilock Brake System (ABS) . . . 213
Warning Light . . . . . . . . . . . . . . . . . 123
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 315
Interior . . . . . . . . . . . . . . . . . . . . . . . . 319

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S/Canada-9086448) -
2016 - CRC - 5/20/15
366 Index
ArmrestRear Seat . . . . . . . . . . . . . . . . . . . . . . 62
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 345
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 230
Assistance Systems for
Parking and Backing . . . . . . . . . . 228
Audio Theft-Deterrent Feature . . . . . . . 156
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . 39
Headlamp System . . . . . . . . . . . . 150
Transmission . . . . . . . . . . . . . . . . . .211
Transmission Fluid . . . . . . . . . . . 258
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 212
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 269
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 167
B
Backglass Antenna . . . . . . . . . . . . . 163
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 154
Load Management . . . . . . . . . . . . 153
Power Protection . . . . . . . . . . . . . 154 Battery (cont'd)
Voltage and Charging
Messages . . . . . . . . . . . . . . . . . . . 130
Battery - North America . . . . 268, 310
Blade Replacement, Wiper . . . . . 270
Bluetooth
Overview . . . . . . . . . . . 168, 170, 174
Brake System Warning Light . . . . . . . . 121
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Antilock . . . . . . . . . . . . . . . . . . . . . . . 213
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 216
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Parking . . . . . . . . . . . . . . . . . . . . . . . 214
System Messages . . . . . . . . . . . . 130
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 192
Break-In, New Vehicle . . . . . . . . . . 201
Bulb Replacement . . . . . . . . . . . . . . 275 Halogen Bulbs . . . . . . . . . . . . . . . . 271
Headlamp Aiming . . . . . . . . . . . . . 271
Headlamps . . . . . . . . . . . . . . . . . . . 271
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 272
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 272
License Plate Lamps . . . . . . . . . 275 Bulb Replacement (cont'd)
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 273
Buying New Tires . . . . . . . . . . . . . . . 298
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 107
California Fuel Requirements . . . . . . . . . . . 238
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 249
California Proposition
65 Warning . . . . . . . . . .249, 268, 310
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 338
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 210
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Winter Driving . . . . . . . . . . . . . . . . 196
Card Reader SD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Cargo Management System . . . . . . . . . 101
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 100
Chains, Tire . . . . . . . . . . . . . . . . . . . . 302