2016 CHEVROLET CRUZE infotainment

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
342 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 342
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 344
Customer Assistance for Text Telephone (TTY) Users . . . . . 345
Online Owner Center . . . . . . . . . 345
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 346
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 346
Scheduling Service Appointments . . . . . . . . . . . . . . . 348
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 348
Collision Damage Repair . . . . . 349
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 351
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 354
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . 354
Infotainment System . . . . . . . . . . 355
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
Customer Information 355
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
370 Index
G
GaugesEngine CoolantTemperature . . . . . . . . . . . . . . . . .119
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Odometer . . . . . . . . . . . . . . . . . . . . . .117
Speedometer . . . . . . . . . . . . . . . . . .117
Tachometer . . . . . . . . . . . . . . . . . . . .117
Trip Odometer . . . . . . . . . . . . . . . . .117
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 111
General Information Service and Maintenance . . . . . 325
Towing . . . . . . . . . . . . . . . . . . . . . . . . 238
Vehicle Care . . . . . . . . . . . . . . . . . . 241
Glove Box . . . . . . . . . . . . . . . . . . . . . . 101
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 346
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 263
Hands-Free Phone . . . . . . . . . . . . . 174
Hazard Warning Flashers . . . . . . . 154
Head Restraints . . . . . . . . . . . . . . . . . 56
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 263
Automatic . . . . . . . . . . . . . . . . . . . . . 153
Bulb Replacement . . . . . . . 263, 264 Headlamps (cont'd)
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 153
Flash-to-Pass . . . . . . . . . . . . . . . . . 153
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 263
High-Beam On Light . . . . . . . . . . 128
High/Low Beam Changer . . . . . 153
Lamps On Reminder . . . . . . . . . 129
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 63
Steering Wheel . . . . . . . . . . . . . . . 105
Heated Front Seats . . . . . . . . . . . . . . 60
Heated Mirrors . . . . . . . . . . . . . . . . . . . 50
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 210
Heating and Air Conditioning . . . . . . . . .185, 187, 188
High-Beam On Light . . . . . . . . . . . . 128
High-Speed Operation . . . . . . . . . . 283
Hill and Mountain Roads . . . . . . . . 198
Home Page . . . . . . . . . . . . . . . . . . . . . 162
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 65
Hydraulic Clutch . . . . . . . . . . . . . . . . 250
I
Ignition Positions . . . . . . . . . . 204, 206
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 261
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 47
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 126
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 84
Infotainment . . . . . . . . . . . . . . . . . . . . 159
Infotainment System . . . . . . . . . . . . 355
Instrument Cluster . . . . . . . . . 112, 114
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 50
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 309
K
Key and Lock Messages . . . . . . . . 138
Keyless EntryRemote (RKE) System . . . . . 31, 33
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
372 Index
Messages (cont'd)Brake System . . . . . . . . . . . . . . . . 136
Compass . . . . . . . . . . . . . . . . . . . . . 136
Door Ajar . . . . . . . . . . . . . . . . . . . . . 137
Engine Cooling System . . . . . . . 137
Engine Oil . . . . . . . . . . . . . . . . . . . . 138
Engine Power . . . . . . . . . . . . . . . . 138
Fuel System . . . . . . . . . . . . . . . . . . 138
Key and Lock . . . . . . . . . . . . . . . . . 138
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 139
Object Detection System . . . . . 139
Ride Control System . . . . . . . . . . 141
Safety Belt . . . . . . . . . . . . . . . . . . . . 141
Security . . . . . . . . . . . . . . . . . . . . . . 141
Service Vehicle . . . . . . . . . . . . . . . 142
Starting the Vehicle . . . . . . . . . . . 142
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Transmission . . . . . . . . . . . . . . . . . 143
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 136
Vehicle Reminder . . . . . . . . . . . . . 143
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 50
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 49
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 50
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 50
Manual Rearview . . . . . . . . . . . . . . . 50
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Mirrors, Interior Rearview . . . . . . . . 50
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 284
Multi-band Antenna . . . . . . . . . . . . . 166
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 357
New Vehicle Break-In . . . . . . . . . . . 204
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . . 139
Odometer . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 196
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 246
Engine Oil Life System . . . . . . . 248
Messages . . . . . . . . . . . . . . . . . . . . 138
Pressure Light . . . . . . . . . . . . . . . . 127
Older Children, Restraints . . . . . . . 82
Online Owner Center . . . . . . . . . . . 345
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 360
OnStar
®Connections . . . . . . . . . . . 358
OnStar®Diagnostics . . . . . . . . . . . . 360
OnStar®Emergency . . . . . . . . . . . . 357 OnStar
®Navigation . . . . . . . . . . . . . 357
OnStar®Overview . . . . . . . . . . . . . . 356
OnStar®Security . . . . . . . . . . . . . . . 357
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 155
Infotainment System . . . . . . . . . . 162
Ordering
Service Publications . . . . . . . . . . 351
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 108
Overheating, Engine . . . . . . . . . . . . 255
Overview . . . . . . . . . . . . . . . . . . . . . . . 161
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . .211
Shifting Out of . . . . . . . . . . . . . . . . 212
Parking . . . . . . . . . . . . . . . . . . . . . . . . . 213 Brake . . . . . . . . . . . . . . . . . . . . . . . . . 220
Brake and P (Park)Mechanism Check . . . . . . . . . . 261
Over Things That Burn . . . . . . . 213
Parking or Backing Assistance Systems . . . . . . . . . . 226
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 121
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Passenger Sensing System . . . . . 76

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
Index 375
Storing the Tire Sealant andCompressor Kit . . . . . . . . . . . . . . . 303
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 199
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 53
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 229
Infotainment . . . . . . . . . . . . . 159, 355
Systems
Driver Assistance . . . . . . . . . . . . . 225
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 117
TaillampsBack-up Lamps . . . . . . . . . . . . . . . 265
Text Telephone (TTY) Users . . . . 345
Theft-Deterrent Systems . . . . . 47, 48 Immobilizer . . . . . . . . . . . . . . . . . . . . . 47
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
All-Season . . . . . . . . . . . . . . . . . . . . 275
Buying New Tires . . . . . . . . . . . . . 290
Chains . . . . . . . . . . . . . . . . . . . . . . . . 294
Changing . . . . . . . . . . . . . . . . . . . . . 303
Compact Spare . . . . . . . . . . . . . . . 308
Designations . . . . . . . . . . . . . . . . . 279
Different Size . . . . . . . . . . . . . . . . . 291 Tires (cont'd)
If a Tire Goes Flat . . . . . . . . . . . . 295
Inspection . . . . . . . . . . . . . . . . . . . . 288
Low Profile . . . . . . . . . . . . . . . . . . . 276
Messages . . . . . . . . . . . . . . . . . . . . 142
Pressure . . . . . . . . . . . . . . . . . . . . . . 283
Pressure Light . . . . . . . . . . . . . . . . 127
Pressure Monitor Operation . . 285
Pressure Monitor System . . . . . 284
Rotation . . . . . . . . . . . . . . . . . . . . . . 288
Sealant and
Compressor Kit . . . . . . . . . . . . . 296
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 303
Sidewall Labeling . . . . . . . . . . . . . 277
Terminology and Definitions . . 279
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 292
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 293
Wheel Replacement . . . . . . . . . . 293
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 289
Winter . . . . . . . . . . . . . . . . . . . . . . . . 276
Towing General Information . . . . . . . . . . 238
Recreational Vehicle . . . . . . . . . . 312
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 312 Traction
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 127
Off Light . . . . . . . . . . . . . . . . . . . . . . 126
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 221
Trademarks and License
Agreements . . . . . . . . . . . . . . . . . . . 183
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 214
Fluid, Automatic . . . . . . . . . . . . . . 249
Fluid, Manual . . . . . . . . . . . . . . . . . 250
Messages . . . . . . . . . . . . . . . . . . . . 143
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 348
Trip Odometer . . . . . . . . . . . . . . . . . . 117
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 155
U
Uniform Tire Quality Grading . . . 292
Up-Shift Light . . . . . . . . . . . . . . . . . . . 125
USB Port . . . . . . . . . . . . . . . . . . . . . . . 167
Using This Manual . . . . . . . . . . . . . . . . 2