2016 CHEVROLET CRUZE LIMITED radio

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
Customer Information 323
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 323
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 325
Customer Assistance for Text Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 326
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 327
Scheduling Service Appointments . . . . . . . . . . . . . . . 329
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 329
Collision Damage Repair . . . . . 330
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 332
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 333
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 333 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 334
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 334
Event Data Recorders . . . . . . . . 335
Infotainment System . . . . . . . . . . 335
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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326 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 320
ii.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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Customer Information 333
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
334 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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OnStar 341
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 333ii.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
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OnStar 343
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment 0217
ii. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
www.lg.com/global/support/
opensource/index and https://
www.onstar.com/us/en/support/
getdocuments.html
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the

Chevrolet Cruze Limited Owner Manual (GMNA-Localizing-U.S./Canada-
9282844) - 2016 - crc - 9/3/15
346 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 220
Accessory Power . . . . . . . . . . . . . . . 188
Add-On Electrical Equipment . . . 217
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 340
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 314
Agreements
Trademarks and License . . . . . 159
Air Cleaner/Filter, Engine . . . . . . . 231
Air Conditioning . . . . . . . . . . . . . . . . 165
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 168
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 168
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 64
Passenger Sensing System . . . . 66
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 64
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 64
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 63
Where Are the Airbags? . . . . . . . . 61 Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 70
Passenger Status Indicator . . . 103
Readiness Light . . . . . . . . . . . . . . 103
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 70
System Check . . . . . . . . . . . . . . . . . . 60
Alarm Vehicle Security . . . . . . . . . . . . . . . . 38
Alert
Side Blind Zone (SBZA) . . . . . . 207
All-Season Tires . . . . . . . . . . . . . . . . 256
AM-FM Radio . . . . . . . . . . . . . . . . . . . 140
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 144
Satellite Radio . . . . . . . . . . . . . . . . 144
Antilock Brake System (ABS) . . . 197 Warning Light . . . . . . . . . . . . . . . . . 107
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 296
Interior . . . . . . . . . . . . . . . . . . . . . . . . 301
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 98
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 327
Audio Theft-Deterrent Feature . . . . . . . 135

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Index 349
Driving (cont'd)For Better Fuel Economy . . . . . . . 22
Hill and Mountain Roads . . . . . . 175
If the Vehicle is Stuck . . . . . . . . . 176
Loss of Control . . . . . . . . . . . . . . . 173
Off-Road Recovery . . . . . . . . . . . 173
Vehicle Load Limits . . . . . . . . . . . 177
Wet Roads . . . . . . . . . . . . . . . . . . . 174
Winter . . . . . . . . . . . . . . . . . . . . . . . . 175
E
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 217
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 250
Fuses and Circuit Breakers . . . 250
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 253
Overload . . . . . . . . . . . . . . . . . . . . . 249
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 337
Engine Air Cleaner/Filter . . . . . . . . . . . . . 231
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 104
Compartment Overview . . . . . . . 224
Coolant . . . . . . . . . . . . . . . . . . . . . . . 233 Engine (cont'd)
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 102
Cooling System . . . . . . . . . . . . . . . 232
Cooling System Messages . . . .116
Drive Belt Routing . . . . . . . . . . . . 322
Exhaust . . . . . . . . . . . . . . . . . . . . . . 191
Heater . . . . . . . . . . . . . . . . . . . . . . . . 186
Oil Life System . . . . . . . . . . . . . . . 229
Oil Messages . . . . . . . . . . . . . . . . . .117
Oil Pressure Light . . . . . . . . . . . . 109
Overheated Protection
Operating Mode . . . . . . . . . . . . . 237
Overheating . . . . . . . . . . . . . . . . . . 236
Power Messages . . . . . . . . . . . . . .117
Reduced Power Light . . . . . . . . . .110
Running While Parked . . . . . . . . 191
Starting . . . . . . . . . . . . . . . . . . . . . . . 185
Entry Lighting . . . . . . . . . . . . . . . . . . . 132
Equipment, Towing . . . . . . . . . . . . . 217
Event Data Recorders . . . . . . . . . . 335
Exit Lighting . . . . . . . . . . . . . . . . . . . . 132
Extender, Safety Belt . . . . . . . . . . . . 58
Exterior Lamp Controls . . . . . . . . . 128
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 133
F
Filter,Engine Air Cleaner . . . . . . . . . . . 231
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 129
Flashers, Hazard Warning . . . . . . 130
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 274 Changing . . . . . . . . . . . . . . . . . . . . . 283
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 304
Fluid Automatic Transmission . . . . . . 230
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 239
Washer . . . . . . . . . . . . . . . . . . . . . . . 238
Fog Lamps Front . . . . . . . . . . . . . . . . . . . . . . . . . 131
Folding Mirrors . . . . . . . . . . . . . . . . . . 42
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 333
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 48
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 50
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Additives . . . . . . . . . . . . . . . . . . . . . 210
Economy Driving . . . . . . . . . . . . . . . 22
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 212
Filling the Tank . . . . . . . . . . . . . . . 210