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326 Customer Information
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
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Customer Information 327
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required. .
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
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328 Customer Information
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
warranties specific to e-Assist in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.
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Customer Information 329
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safetyare preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
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Customer Information 333
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to: Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
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OnStar 339
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices. OnStar Subscribers can access the
following services from a mobile
device:
.
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide special
offers from restaurants and retailers
on your route, help locate hotels,
or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
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Index 347
Assistance Systems forParking and Backing . . . . . . . . . . 204
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 37
Headlamp System . . . . . . . . . . . . 151
Transmission . . . . . . . . . . . . . . . . . 186
Transmission Fluid . . . . . . . . . . . 231
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 187
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 243
B
Battery
Power Protection . . . . . . . . . . . . . 155
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 131
Battery - North America . . . . . . . . . . . . .241, 288, 289
Blade Replacement, Wiper . . . . . 244
Brake System Warning Light . . . . . . . . .117
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Antilock . . . . . . . . . . . . . . . . . . . . . . . 189
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 191
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Parking . . . . . . . . . . . . . . . . . . . . . . . 189
System Messages . . . . . . . . . . . . 131
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 165 Break-In, New Vehicle . . . . . . . . . . 175
Bulb Replacement . . . . . . . . . . . . . . 248
Fog Lamps . . . . . . . . . . . . . . 153, 246
Halogen Bulbs . . . . . . . . . . . . . . . . 245
Headlamp Aiming . . . . . . . . . . . . . 245
Headlamps . . . . . . . . . . . . . . . . . . . 245
Headlamps, Front TurnSignal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 246
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 245
License Plate Lamps . . . . . . . . . 247
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 246
Buying New Tires . . . . . . . . . . . . . . . 269
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 101
California Fuel Requirements . . . . . . . . . . . 215
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 220
California Proposition
65 Warning . . . . . . . 220, 241, 288, 289
Canadian Vehicle Owners . . . . . . . . 2 Capacities and
Specifications . . . . . . . . . . . . . . . . . 319
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 185
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Winter Driving . . . . . . . . . . . . . . . . 169
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . . 96
Chains, Tire . . . . . . . . . . . . . . . . . . . . 273
Charging System Light . . . . . . . . . 115
Check
Ignition Transmission Lock . . . 243
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . .116
Child Restraints Infants and Young Children . . . . . 77
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 82
Older Children . . . . . . . . . . . . . . . . . . 75
Securing . . . . . . . . . . . . . . . . . . . . 89, 92
Systems . . . . . . . . . . . . . . . . . . . . . . . . 79
Cigarette Lighter . . . . . . . . . . . . . . . . 103
Circuit Breakers . . . . . . . . . . . . . . . . 249
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 295
Interior Care . . . . . . . . . . . . . . . . . . 300
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 157
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348 Index
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cluster, Instrument . . . . . . . . 104, 108
Collision Damage Repair . . . . . . . 329
Compact Spare Tire . . . . . . . . . . . . 287
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . 95
Compass . . . . . . . . . . . . . . . . . . . . . . . 101
Messages . . . . . . . . . . . . . . . . . . . . 132
Compressor Kit, Tire Sealant . . . 275
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 338
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 165
Convenience Net . . . . . . . . . . . . . . . . 97
Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 235
Engine Temperature Gauge . . .112
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 121
Cooling System . . . . . . . . . . . . . . . . . 233 Engine Messages . . . . . . . . . . . . 133
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 328
Cruise Control . . . . . . . . . . . . . . . . . . 194 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Cruise Control (cont'd)
Messages . . . . . . . . . . . . . . . . . . . . 132
Cruise Control, Adaptive . . . . . . . . 197
Cupholders . . . . . . . . . . . . . . . . . . . . . . 95
Customer Assistance . . . . . . . . . . . 324 Offices . . . . . . . . . . . . . . . . . . . . . . . . 324
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 324
Customer Information
Service PublicationsOrdering Information . . . . . . . . 331
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 322
D
Damage Repair, Collision . . . . . . . 329
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 334
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 151
Defensive Driving . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . 37
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 340
Distracted Driving . . . . . . . . . . . . . . . 164
Dome Lamps . . . . . . . . . . . . . . . . . . . 154
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 123
Ajar Messages . . . . . . . . . . . . . . . 133 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . 37
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . 36
Drive Belt Routing, Engine . . . . . . 321
Drive Systems All-Wheel Drive . . . . . . . . . . 188, 242
Driver Assistance Systems . . . . . 204
Driver Information Center (DIC) . . . . . . . . . . . . . 125, 127
Driving Assistance Systems . . . . . . . . . . 207
Defensive . . . . . . . . . . . . . . . . . . . . . 165
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 165
For Better Fuel Economy . . . . . . . 24
Hill and Mountain Roads . . . . . . 169
If the Vehicle is Stuck . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . 167
Off-Road Recovery . . . . . . . . . . . 167
Track Events andCompetitive . . . . . . . . . . . . . . . . . 168
Vehicle Load Limits . . . . . . . . . . . 171
Wet Roads . . . . . . . . . . . . . . . . . . . 168
Winter . . . . . . . . . . . . . . . . . . . . . . . . 169
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 157