2016 BUICK LACROSSE radio

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
330 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 330
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 332
Customer Assistance for Text Telephone (TTY) Users . . . . . 333
Online Owner Center . . . . . . . . . 333
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 334
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 334
Scheduling Service Appointments . . . . . . . . . . . . . . . 336
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 336
Collision Damage Repair . . . . . 337
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 340
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 342
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 342
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 342
Event Data Recorders . . . . . . . . 343
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 343
Infotainment System . . . . . . . . . . 344
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
Customer Information 333
Canada
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user cancommunicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-enter other service
records.
D(Preferred Dealer
Information) : Select a dealer and
view locations, maps, phone
numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 326 orVehicle Identification
Number (VIN) 0326.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F(Live Chat Support) : Chat with
online help representatives.
See my.buick.com to register your
vehicle.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
Customer Information 341
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
342 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
350 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0341.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
352 OnStar
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment 0225. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
www.lg.com/global/support/
opensource/index and https://
www.onstar.com/us/en/support/
getdocuments.html
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
358 Index
Driving (cont'd)Winter . . . . . . . . . . . . . . . . . . . . . . . . 169
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 157
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 217
Electric Parking Brake Light . . . . 116
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 225
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 259
Fuses and Circuit Breakers . . . 258
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 262
Overload . . . . . . . . . . . . . . . . . . . . . 257
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 346
Energy Information . . . . . . . . . . . . . 123
Engine Air Cleaner/Filter . . . . . . . . . . . . . 239
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . .114
Compartment Overview . . . . . . . 231
Coolant . . . . . . . . . . . . . . . . . . . . . . . 243
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . . 111 Engine (cont'd)
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . . . . . . . . . . . 242
Cooling System Messages . . . 132
Drive Belt Routing . . . . . . . . . . . . 329
Exhaust . . . . . . . . . . . . . . . . . . . . . . 185
Heater . . . . . . . . . . . . . . . . . . . . . . . . 181
Oil Life System . . . . . . . . . . . . . . . 238
Oil Messages . . . . . . . . . . . . . . . . . 133
Oil Pressure Light . . . . . . . . . . . . .119
Overheated Protection
Operating Mode . . . . . . . . . . . . . 246
Overheating . . . . . . . . . . . . . . . . . . 245
Power Messages . . . . . . . . . . . . . 133
Running While Parked . . . . . . . . 186
Starting . . . . . . . . . . . . . . . . . . . . . . . 178
Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 224
Event Data Recorders . . . . . . . . . . 343
Exit Lighting . . . . . . . . . . . . . . . . . . . . 154
Extender, Safety Belt . . . . . . . . . . . . 64
Exterior Lamp Controls . . . . . . . . . 148
Exterior Lamps Off Reminder . . . 149
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 239
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 151
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 284 Changing . . . . . . . . . . . . . . . . . . . . . 291
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 311
Fluid Automatic Transmission . . . . . . 239
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 249
Power Steering . . . . . . . . . . . . . . . 247
Washer . . . . . . . . . . . . . . . . . . . . . . . 247
Fog Lamps Bulb Replacement . . . . . . . . . . . . 151
Folding Mirrors . . . . . . . . . . . . . . . . . . 44
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 208
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 341
Front Automatic Braking (FAB) System . . . . . . . . . . . . . . . . . 210
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
362 Index
Oil (cont'd)Pressure Light . . . . . . . . . . . . . . . . .119
Older Children, Restraints . . . . . . . 77
Online Owner Center . . . . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 343
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 349
OnStar
®Connections . . . . . . . . . . . 347
OnStar®Diagnostics . . . . . . . . . . . . 349
OnStar®Emergency . . . . . . . . . . . . 346
OnStar®Navigation . . . . . . . . . . . . . 346
OnStar®Overview . . . . . . . . . . . . . . 345
OnStar®Security . . . . . . . . . . . . . . . 346
Operating Mode
Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 246
Ordering Service Publications . . . . . . . . . . 340
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 103
Overheated Engine Protection Operating Mode . . . . 246
Overheating, Engine . . . . . . . . . . . . 245
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 183
Shifting Out of . . . . . . . . . . . . . . . . 184 Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 190
Brake and P (Park)
Mechanism Check . . . . . . . . . . 252
Over Things That Burn . . . . . . . 185
Parking or Backing Assistance Systems . . . . . . . . . . 205
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 112
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Passenger Sensing System . . . . . 71
Perchlorate Materials Requirements, California . . . . . . 228
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 139
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 36
Flows . . . . . . . . . . . . . . . . . . . . . . . . . 122
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Outlets . . . . . . . . . . . . . . . . . . . . . . . 103
Protection, Battery . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . 183
Seat Adjustment . . . . . . . . . . . . . . . . 53
Steering Fluid . . . . . . . . . . . . . . . . . 247
Windows . . . . . . . . . . . . . . . . . . . . . . . 45
Pregnancy, Using Safety Belts . . . 64 Privacy
Vehicle Data Recording . . . . . . . 342
Program Courtesy Transportation . . . . . . 336
Proposition 65 Warning,
California . . . . . . . . . 227, 250, 297, 298
R
Radio Frequency Statement . . . . 341
Reading Lamps . . . . . . . . . . . . . . . . . 153
Rear Seat Armrest . . . . . . . . . . . . . . . 59
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 58
Rear Window Sunshade . . . . . . . . . 47
Rearview Mirrors . . . . . . . . . . . . . . . . 44
Automatic Dimming . . . . . . . . . . . . . 45
Reclining Seatbacks . . . . . . . . . . . . . 54
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 323
Records Maintenance . . . . . . . . . . . . . . . . . . 325
Recreational Vehicle Towing . . . . 301
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 334
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Vehicle Start . . . . . . . . . . . . 34
Replacement Bulbs . . . . . . . . . . . . . 257