Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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298 OnStar
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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302 OnStar
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar—such as hills,
tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 288 information regarding part
4.6.2 of the IFT NOM
121-SCT1-2009.
This service is provided through a
public telecommunications network
duly authorized in Mexican
Republic.
OnStar.com.mx
The website provides access to
account information, allows
management of the OnStar
subscription, and enables viewing of
videos of each service. Get
subscription plan pricing and sign
up for OnStar Vehicle Diagnostics.
Click on the “My Account” tab on the home page. The website navigation
and services provided may vary by
country.
OnStar Personal Identification
Number (NIP)
A NIP is needed to access some
OnStar services, like Remote Door
Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the NIP the first time when
speaking with an Advisor. To
change the OnStar NIP, call OnStar
and provide the Advisor with the
current number.
Warranty
OnStar equipment may be
warranted as part of the New
Vehicle Limited Warranty. The
manufacturer of the vehicle
furnishes detailed warranty
information.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English
and Spanish.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignitions cycle. If the
vehicle cannot be started for
five days, OnStar can contact
Roadside Assistance and a
locksmith to help gain access to the
vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels, and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 309
IndexA
About Driving the Vehicle . . . . . . . . . 3
Accessories andModifications . . . . . . . . . . . . . . . . . . 189
Accessory Power . . . . . . . . . . . . . . . 160
Add-On Electrical Equipment . . . 186
Additional Information
OnStar
®. . . . . . . . . . . . . . . . . 296, 301
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 269
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 44
Air Cleaner/Filter, Engine . . . . . . . 198
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 141
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 141
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 141
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 70
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 63
Passenger Sensing System . . . . 65
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 63
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 64
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 62 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 61
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 69
Passenger Status Indicator . . . 105
Readiness Light . . . . . . . . . . . . . . 104
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 69
System Check . . . . . . . . . . . . . . . . . . 59
Alarm Vehicle Security . . . . . . . . . . . . . . . . 33
Alert Side Blind Zone (SBZA) . . . . . . 178
All-Season Tires . . . . . . . . . . . . . . . . 222
All-Wheel Drive . . . . . . . . . . . . 166, 208
Antilock Brake System (ABS) . . . 167 Warning Light . . . . . . . . . . . . . . . . . 109
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 252
Interior . . . . . . . . . . . . . . . . . . . . . . . . 257
Armrest Front Seat . . . . . . . . . . . . . . . . . . . . . . 47
Rear Seat . . . . . . . . . . . . . . . . . . . . . . 52
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 282
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 31
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Index 311
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Compass . . . . . . . . . . . . . . . . . . . . . . . . 97
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 294
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 168
Control of a Vehicle . . . . . . . . . . . . . 145
Convenience Net . . . . . . . . . . . . . . . . 92
Convex Mirrors . . . . . . . . . . . . . . . . . . 35
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 200
Engine Temperature Gauge . . 103
Cooling System . . . . . . . . . . . . . . . . . 199 Engine Messages . . . . . . . . . . . . .117
Courtesy Lamps . . . . . . . . . . . . . . . . 130
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 284
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cruise Control . . . . . . . . . . . . . . . . . . 170 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Cupholders . . . . . . . . . . . . . . . . . . . . . . 90
Customer Assistance . . . . . . . . . . . 280 Offices . . . . . . . . . . . . . . . . . . . . . . . . 280
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 280 Customer Information
Service Publications
Ordering Information . . . . . . . . 287
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 278
D
Damage Repair, Collision . . . . . . . 285
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 290
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . . 31
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 296
Distracted Driving . . . . . . . . . . . . . . . 144
Dome Lamps . . . . . . . . . . . . . . . . . . . 130
Door
Ajar Messages . . . . . . . . . . . . . . . .117
Delayed Locking . . . . . . . . . . . . . . . . 31
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Locks . . . . . . . . . . . . . . . . . . . . 31
Drive Belt Routing, Engine . . . . . . 277
Drive Systems All-Wheel Drive . . . . . . . . . . 166, 208
Driver Behavior . . . . . . . . . . . . . . . . . 144
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 113 Driving
Defensive . . . . . . . . . . . . . . . . . . . . . 145
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 145
Environment . . . . . . . . . . . . . . . . . . 144
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 148
If the Vehicle is Stuck . . . . . . . . . 150
Loss of Control . . . . . . . . . . . . . . . 147
Off-Road Recovery . . . . . . . . . . . 147
Vehicle Load Limits . . . . . . . . . . . 151
Wet Roads . . . . . . . . . . . . . . . . . . . 147
Winter . . . . . . . . . . . . . . . . . . . . . . . . 149
Driving the Vehicle . . . . . . . . . . . . . . . . 3
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 137
E
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 186
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 215
Fuses and Circuit Breakers . . . 215
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 218
Overload . . . . . . . . . . . . . . . . . . . . . 214
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 220
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314 Index
Lamps (cont'd)On Reminder . . . . . . . . . . . . . . . . . .112
Reading . . . . . . . . . . . . . . . . . . . . . . 131
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 180
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Lap-Shoulder Belt . . . . . . . . . . . . . . . 55
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 83
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 77
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 131
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Illumination Control . . . . . . . . . . . 130
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Airbag Readiness . . . . . . . . . . . . . 104
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 109
Brake System Warning . . . . . . . 108
Charging System . . . . . . . . . . . . . 106
Cruise Control . . . . . . . . . . . . . . . . .113
Engine Oil Pressure . . . . . . . . . . . 111
Flash-to-Pass . . . . . . . . . . . . . . . . . 127
Front Fog Lamp . . . . . . . . . . . . . . .112 Lights (cont'd)
High-Beam On . . . . . . . . . . . . . . . . .112
High/Low Beam Changer . . . . . 127
Immobilizer . . . . . . . . . . . . . . . . . . . .112
Lane Departure Warning . . . . . . 109
Low Fuel Warning . . . . . . . . . . . . .112
Safety Belt Reminders . . . . . . . . 104
StabiliTrak
®OFF . . . . . . . . . . . . . .110
Tire Pressure . . . . . . . . . . . . . . . . . . 111
Traction Control System
(TCS)/StabiliTrak
®. . . . . . . . . . .110
Traction Off . . . . . . . . . . . . . . . . . . . .110
Warning, Power Steering . . . . . 109
Locks
Automatic Door . . . . . . . . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 31
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Lockout Protection . . . . . . . . . . . . . . 31
Power Door . . . . . . . . . . . . . . . . . . . . . 31
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Loss of Control . . . . . . . . . . . . . . . . . 147
Low Fuel Warning Light . . . . . . . . . 112
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 77
Lumbar Adjustment . . . . . . . . . . . . . . 44 Front Seats . . . . . . . . . . . . . . . . . . . . . 44
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 274
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 269
Maintenance Schedule . . . . . . . . . 263 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 272
Malfunction Indicator Lamp . . . . . 106
Manual Mode . . . . . . . . . . . . . . . . . . . 165
Memory Features . . . . . . . . . . . . . . . . 11
Memory Seats . . . . . . . . . . . . . . . . . . . 45
Messages Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . .116
Brake System . . . . . . . . . . . . . . . . .117
Door Ajar . . . . . . . . . . . . . . . . . . . . . .117
Engine Cooling System . . . . . . . .117
Engine Oil . . . . . . . . . . . . . . . . . . . . .117
Engine Power . . . . . . . . . . . . . . . . .118
Fuel System . . . . . . . . . . . . . . . . . . .118
Object Detection System . . . . . .118
Ride Control System . . . . . . . . . . .119
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Transmission . . . . . . . . . . . . . . . . . 120
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .116
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Index 315
MirrorsAutomatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . . . 37
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 35
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 36
Manual Rearview . . . . . . . . . . . . . . . 37
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Tilt in Reverse . . . . . . . . . . . . . . . . . . 36
Mirrors, Interior Rearview . . . . . . . . 37
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 229
N
NavigationOnStar®. . . . . . . . . . . . . . . . . . . . . . 293
Net, Convenience . . . . . . . . . . . . . . . 92
New Vehicle Break-In . . . . . . . . . . . 155
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . . 118
Odometer . . . . . . . . . . . . . . . . . . . . . . . 102 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 147
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 195
Engine Oil Life System . . . . . . . 197 Oil (cont'd)
Messages . . . . . . . . . . . . . . . . . . . . .117
Pressure Light . . . . . . . . . . . . . . . . . 111
Older Children, Restraints . . . . . . . 71
Online Owner Center . . . . . . . . . . . 281
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 290
OnStar
®Additional
Information . . . . . . . . . . . . . . . 296, 301
OnStar
®Connections . . . . . . . . . . . 294
OnStar®Diagnostics . . . . . . . . . . . . 296
OnStar®Emergency . . . . . . . . . . . . 293
OnStar®Navigation . . . . . . . . . . . . . 293
OnStar®Overview . . . . . . . . . . . . . . 292
OnStar®Security . . . . . . . . . . . . . . . 293
Ordering Service Publications . . . . . . . . . . 287
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Overheating, Engine . . . . . . . . . . . . 203
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 160
Shifting Out of . . . . . . . . . . . . . . . . 161
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 167
Brake and P (Park)Mechanism Check . . . . . . . . . . 209 Parking (cont'd)
Over Things That Burn . . . . . . . 162
Parking Assist . . . . . . . . . . . . . . . . . . 175
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 105
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Passenger Sensing System . . . . . 65
Perchlorate Materials Requirements, California . . . . . . 188
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 121
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 31
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 98
Protection, Battery . . . . . . . . . . . . 132
Retained Accessory (RAP) . . . 160
Seat Adjustment . . . . . . . . . . . . . . . . 44
Windows . . . . . . . . . . . . . . . . . . . . . . . 38
Power Steering Warning Lights . . . . . . . . . . . . . . . . . . . . . . . . . 109
Pregnancy, Using Safety Belts . . . 57
Privacy
Vehicle Data Recording . . . . . . . 289
Program Courtesy Transportation . . . . . . 284