2016 BUICK CASCADA radio

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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346 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 346
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 348
Customer Assistance for Text Telephone (TTY) Users . . . . . 348
Online Owner Center . . . . . . . . . 349
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 349
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 350
Scheduling Service Appointments . . . . . . . . . . . . . . . 351
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 352
Collision Damage Repair . . . . . 353
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 355
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 356
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 356 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 357
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 357
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . 358
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . 359
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

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Customer Information 349
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0343.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information. .
Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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356 Customer Information
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

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Customer Information 357
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Company. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

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OnStar 365
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0356.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

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OnStar 367
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment 0252. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
www.lg.com/global/support/
opensource/index and https://
www.onstar.com/us/en/support/
getdocuments.html
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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370 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 255
Accessory Power . . . . . . . . . . . . . . . 230
Adaptive Forward Lighting (AFL) . . . . . . . . . . . . . . . . . 121
Adaptive Forward Lighting (AFL) Light . . . . . . . . . . . . . . . . . . . . 109
Adaptive Forward Lighting Lamps . . . . . . . . . . . . . . . . . . . . . . . . 275
Add-On Electrical Equipment . . . 252
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 364
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 337
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 48
Agreements Trademarks and License . . . . . 206
Air Cleaner/Filter, Engine . . . . . . . 263
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 215
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 214
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 61
Passenger Sensing System . . . . 63 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 61
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 60
Where Are the Airbags? . . . . . . . . 59
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 68
Passenger Status Indicator . . . 101
Readiness Light . . . . . . . . . . . . . . 101
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 67
System Check . . . . . . . . . . . . . . . . . . 58
Alarm Vehicle Security . . . . . . . . . . . . . . . . 31
All-Season Tires . . . . . . . . . . . . . . . . 289
AM-FM Radio . . . . . . . . . . . . . . . . . . . 136
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 145
Antilock Brake System (ABS) . . . 236
Warning Light . . . . . . . . . . . . . . . . . 105
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 321
Interior . . . . . . . . . . . . . . . . . . . . . . . . 326

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Index 373
Driving (cont'd)Loss of Control . . . . . . . . . . . . . . . 219
Off-Road Recovery . . . . . . . . . . . 219
Vehicle Load Limits . . . . . . . . . . . 223
Wet Roads . . . . . . . . . . . . . . . . . . . 220
Winter . . . . . . . . . . . . . . . . . . . . . . . . 221
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 212
E
Electric Parking Brake Light . . . . 105
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 252
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 282
Fuses and Circuit Breakers . . . 282
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 285
Overload . . . . . . . . . . . . . . . . . . . . . 281
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 286
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 361
Engine Air Cleaner/Filter . . . . . . . . . . . . . 263
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 102
Compartment Overview . . . . . . . 259 Engine (cont'd)
Coolant . . . . . . . . . . . . . . . . . . . . . . . 265
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 100
Cooling System . . . . . . . . . . . . . . . 264
Drive Belt Routing . . . . . . . . . . . . 345
Exhaust . . . . . . . . . . . . . . . . . . . . . . 232
Oil Life System . . . . . . . . . . . . . . . 262
Oil Pressure Light . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . 268
Running While Parked . . . . . . . . 232
Starting . . . . . . . . . . . . . . . . . . . . . . . 229
Entry Lighting . . . . . . . . . . . . . . . . . . . 124
Event Data Recorders . . . . . . . . . . 358
Exit Lighting . . . . . . . . . . . . . . . . . . . . 124
Extender, Safety Belt . . . . . . . . . . . . 56
Exterior Lamp Controls . . . . . . . . . 119
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 125
F
Filter,Engine Air Cleaner . . . . . . . . . . . 263
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 120
Flashers, Hazard Warning . . . . . . 122
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 307
Changing . . . . . . . . . . . . . . . . . . . . . 309
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 329 Fluid
Automatic Transmission . . . . . . 263
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 270
Washer . . . . . . . . . . . . . . . . . . . . . . . 269
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 122 Bulb Replacement . . . . . . . . . . . . 276
Folding Mirrors . . . . . . . . . . . . . . . . . . 33
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 245
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 356
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Front Seats Heated . . . . . . . . . . . . . . . . . . . . . . . . . 49
Front Turn Signal Lamps . . . . . . . 276
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Additives . . . . . . . . . . . . . . . . . . . . . 249
Economy Driving . . . . . . . . . . . . . . . 19
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 251
Filling the Tank . . . . . . . . . . . . . . . 250
Foreign Countries . . . . . . . . . . . . 249
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 108
Requirements, California . . . . . 249