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Customer Information 351
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines. .
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
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Customer Information 357
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Company. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
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OnStar 361
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar subscription plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
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OnStar 363
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices. OnStar Subscribers can access the
following services from a mobile
device:
.
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide special
offers from restaurants and retailers
on your route, help locate hotels,
or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
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366 OnStar
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
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370 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 255
Accessory Power . . . . . . . . . . . . . . . 230
Adaptive Forward Lighting (AFL) . . . . . . . . . . . . . . . . . 121
Adaptive Forward Lighting (AFL) Light . . . . . . . . . . . . . . . . . . . . 109
Adaptive Forward Lighting Lamps . . . . . . . . . . . . . . . . . . . . . . . . 275
Add-On Electrical Equipment . . . 252
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 364
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 337
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 48
Agreements Trademarks and License . . . . . 206
Air Cleaner/Filter, Engine . . . . . . . 263
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 215
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 214
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 68
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 61
Passenger Sensing System . . . . 63 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 61
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 60
Where Are the Airbags? . . . . . . . . 59
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 68
Passenger Status Indicator . . . 101
Readiness Light . . . . . . . . . . . . . . 101
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 67
System Check . . . . . . . . . . . . . . . . . . 58
Alarm Vehicle Security . . . . . . . . . . . . . . . . 31
All-Season Tires . . . . . . . . . . . . . . . . 289
AM-FM Radio . . . . . . . . . . . . . . . . . . . 136
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 145
Antilock Brake System (ABS) . . . 236
Warning Light . . . . . . . . . . . . . . . . . 105
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 321
Interior . . . . . . . . . . . . . . . . . . . . . . . . 326
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Index 371
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 350
Assistance Systems for Parking and Backing . . . . . . . . . . 243
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . 164
Audio Players
CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 28
Headlamp System . . . . . . . . . . . . 121
Transmission . . . . . . . . . . . . . . . . . 233
Transmission Fluid . . . . . . . . . . . 263
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 234
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 272
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 164
Avoiding Untrusted Media
Devices . . . . . . . . . . . . . . . . . . . . . . . 155
B
BatteryExterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 125
Load Management . . . . . . . . . . . . 124 Battery (cont'd)
Power Protection . . . . . . . . . . . . . 125
Battery - North America . . . . 271, 315
Blade Replacement, Wiper . . . . . 273
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . 197
Bluetooth Audio . . . . . . . . . . . . . . . . 164
Brake System Warning Light . . . . . . . . 104
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Antilock . . . . . . . . . . . . . . . . . . . . . . . 236
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 238
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Parking . . . . . . . . . . . . . . . . . . . . . . . 236
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 218
Break-In, New Vehicle . . . . . . . . . . 226
Bulb Replacement . . . . . . . . . . . . . . 281
Back-up Lamps . . . . . . . . . . . . . . . 279
Fog Lamps . . . . . . . . . . . . . . . . . . . 276
Front Turn Signal Lamps . . . . . 276
Headlamp Aiming . . . . . . . . . . . . . 274
Headlamps . . . . . . . . . . . . . . . . . . . 275
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 275
License Plate Lamps . . . . . . . . . 280
Side Turn Signal Lamps . . . . . . 278
Sidemarker Lamps . . . . . . . . . . . 277
Buying New Tires . . . . . . . . . . . . . . . 302
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 95
California Fuel Requirements . . . . . . . . . . . 249
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 255
California Proposition
65 Warning . . . . . . . . . .255, 271, 315
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 344
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 232
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Winter Driving . . . . . . . . . . . . . . . . 221
Caution, Danger, and Warning . . . . 2
CD Player . . . . . . . . . . . . . . . . . . . . . . 155
Center Console Storage . . . . . . . . . 91
Chains, Tire . . . . . . . . . . . . . . . . . . . . 307
Charging System Light . . . . . . . . . 102
Check Ignition Transmission Lock . . . 273
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 102
Child Restraints Infants and Young Children . . . . . 71
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372 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 76
Older Children . . . . . . . . . . . . . . . . . . 69
Securing . . . . . . . . . . . . . . . . . . . . 83, 86
Systems . . . . . . . . . . . . . . . . . . . . . . . . 73
Circuit Breakers . . . . . . . . . . . . . . . . 282
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 321
Interior Care . . . . . . . . . . . . . . . . . . 326
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 212
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Cluster, Instrument . . . . . . . . . . . . . . 98
Collision Damage Repair . . . . . . . 353
Compact Spare Tire . . . . . . . . . . . . 314
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Compass . . . . . . . . . . . . . . . . . . . . . . . . 95
Configure Menu . . . . . . . . . . . . . . . . 183
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 362
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 239
Control of a Vehicle . . . . . . . . . . . . . 218
Controls Steering Wheel . . . . . . . . . . . . . . . 130 Convertible Top . . . . . . . . . . . . . . . . . . 37
Roll Bars . . . . . . . . . . . . . . . . . . . . . . . 63
Convex Mirrors . . . . . . . . . . . . . . . . . . 33
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 265
Engine Temperature Gauge . . 100
Cooling System . . . . . . . . . . . . . . . . . 264
Courtesy Lamps . . . . . . . . . . . . . . . . 123
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 352
Coverage Explanations . . . . . . . . . 191
Cruise Control . . . . . . . . . . . . . . . . . . 241
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Customer Assistance . . . . . . . . . . . 348 Offices . . . . . . . . . . . . . . . . . . . . . . . . 348
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 348
Customer Information Service PublicationsOrdering Information . . . . . . . . 355
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 346
D
Damage Repair, Collision . . . . . . . 353
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 358
Database CoverageExplanations . . . . . . . . . . . . . . . . . . 191 Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 120
Defensive Driving . . . . . . . . . . . . . . . 217
Delayed Locking . . . . . . . . . . . . . . . . . 28
Destination . . . . . . . . . . . . . . . . . . . . . 172
Destination Download OnStar
®. . . . . . . . . . . . . . . . . . . . . . 182
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 164
USB . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 364
Distracted Driving . . . . . . . . . . . . . . . 217
Dome Lamps . . . . . . . . . . . . . . . . . . . 123
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 28
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Locks . . . . . . . . . . . . . . . . . . . . 28
Drive Belt Routing, Engine . . . . . . 345
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Defensive . . . . . . . . . . . . . . . . . . . . . 217
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 217
For Better Fuel Economy . . . . . . . 19
Hill and Mountain Roads . . . . . . 221
If the Vehicle is Stuck . . . . . . . . . 223