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Customer Information 347
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
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372 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 76
Older Children . . . . . . . . . . . . . . . . . . 69
Securing . . . . . . . . . . . . . . . . . . . . 83, 86
Systems . . . . . . . . . . . . . . . . . . . . . . . . 73
Circuit Breakers . . . . . . . . . . . . . . . . 282
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 321
Interior Care . . . . . . . . . . . . . . . . . . 326
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 212
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Cluster, Instrument . . . . . . . . . . . . . . 98
Collision Damage Repair . . . . . . . 353
Compact Spare Tire . . . . . . . . . . . . 314
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Compass . . . . . . . . . . . . . . . . . . . . . . . . 95
Configure Menu . . . . . . . . . . . . . . . . 183
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 362
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 239
Control of a Vehicle . . . . . . . . . . . . . 218
Controls Steering Wheel . . . . . . . . . . . . . . . 130 Convertible Top . . . . . . . . . . . . . . . . . . 37
Roll Bars . . . . . . . . . . . . . . . . . . . . . . . 63
Convex Mirrors . . . . . . . . . . . . . . . . . . 33
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 265
Engine Temperature Gauge . . 100
Cooling System . . . . . . . . . . . . . . . . . 264
Courtesy Lamps . . . . . . . . . . . . . . . . 123
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 352
Coverage Explanations . . . . . . . . . 191
Cruise Control . . . . . . . . . . . . . . . . . . 241
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Customer Assistance . . . . . . . . . . . 348 Offices . . . . . . . . . . . . . . . . . . . . . . . . 348
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 348
Customer Information Service PublicationsOrdering Information . . . . . . . . 355
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 346
D
Damage Repair, Collision . . . . . . . 353
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 358
Database CoverageExplanations . . . . . . . . . . . . . . . . . . 191 Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 120
Defensive Driving . . . . . . . . . . . . . . . 217
Delayed Locking . . . . . . . . . . . . . . . . . 28
Destination . . . . . . . . . . . . . . . . . . . . . 172
Destination Download OnStar
®. . . . . . . . . . . . . . . . . . . . . . 182
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 164
USB . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 364
Distracted Driving . . . . . . . . . . . . . . . 217
Dome Lamps . . . . . . . . . . . . . . . . . . . 123
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 28
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Locks . . . . . . . . . . . . . . . . . . . . 28
Drive Belt Routing, Engine . . . . . . 345
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Defensive . . . . . . . . . . . . . . . . . . . . . 217
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 217
For Better Fuel Economy . . . . . . . 19
Hill and Mountain Roads . . . . . . 221
If the Vehicle is Stuck . . . . . . . . . 223
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Index 373
Driving (cont'd)Loss of Control . . . . . . . . . . . . . . . 219
Off-Road Recovery . . . . . . . . . . . 219
Vehicle Load Limits . . . . . . . . . . . 223
Wet Roads . . . . . . . . . . . . . . . . . . . 220
Winter . . . . . . . . . . . . . . . . . . . . . . . . 221
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 212
E
Electric Parking Brake Light . . . . 105
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 252
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 282
Fuses and Circuit Breakers . . . 282
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 285
Overload . . . . . . . . . . . . . . . . . . . . . 281
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 286
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 361
Engine Air Cleaner/Filter . . . . . . . . . . . . . 263
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 102
Compartment Overview . . . . . . . 259 Engine (cont'd)
Coolant . . . . . . . . . . . . . . . . . . . . . . . 265
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 100
Cooling System . . . . . . . . . . . . . . . 264
Drive Belt Routing . . . . . . . . . . . . 345
Exhaust . . . . . . . . . . . . . . . . . . . . . . 232
Oil Life System . . . . . . . . . . . . . . . 262
Oil Pressure Light . . . . . . . . . . . . 107
Overheating . . . . . . . . . . . . . . . . . . 268
Running While Parked . . . . . . . . 232
Starting . . . . . . . . . . . . . . . . . . . . . . . 229
Entry Lighting . . . . . . . . . . . . . . . . . . . 124
Event Data Recorders . . . . . . . . . . 358
Exit Lighting . . . . . . . . . . . . . . . . . . . . 124
Extender, Safety Belt . . . . . . . . . . . . 56
Exterior Lamp Controls . . . . . . . . . 119
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 125
F
Filter,Engine Air Cleaner . . . . . . . . . . . 263
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 120
Flashers, Hazard Warning . . . . . . 122
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 307
Changing . . . . . . . . . . . . . . . . . . . . . 309
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 329 Fluid
Automatic Transmission . . . . . . 263
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 270
Washer . . . . . . . . . . . . . . . . . . . . . . . 269
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 122 Bulb Replacement . . . . . . . . . . . . 276
Folding Mirrors . . . . . . . . . . . . . . . . . . 33
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 245
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 356
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Front Seats Heated . . . . . . . . . . . . . . . . . . . . . . . . . 49
Front Turn Signal Lamps . . . . . . . 276
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Additives . . . . . . . . . . . . . . . . . . . . . 249
Economy Driving . . . . . . . . . . . . . . . 19
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 251
Filling the Tank . . . . . . . . . . . . . . . 250
Foreign Countries . . . . . . . . . . . . 249
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 108
Requirements, California . . . . . 249
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374 Index
FusesEngine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 282
Fuses and Circuit Breakers . . . 282
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 285
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 286
G
GaugesEngine Coolant
Temperature . . . . . . . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Tachometer . . . . . . . . . . . . . . . . . . . . . 99
Trip Odometer . . . . . . . . . . . . . . . . . . 99
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . . 97
General Information
Service and Maintenance . . . . . 330
Towing . . . . . . . . . . . . . . . . . . . . . . . . 252
Vehicle Care . . . . . . . . . . . . . . . . . . 255
Global Positioning System (GPS) . . . . . . . . . . . . . . . . . 189
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 89 GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 349
Guidance Problems with the Route . . . . . . 190
H
Hazard Warning Flashers . . . . . . . 122
Head Restraints . . . . . . . . . . . . . . . . . 46
Headlamp Leveling Control . . . . . 122
HeadlampsAdaptive ForwardLighting (AFL) . . . . . . . . . . . . . . . 121
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 274
Automatic . . . . . . . . . . . . . . . . . . . . . 121
Bulb Replacement . . . . . . . . . . . . 275
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 120
Flash-to-Pass . . . . . . . . . . . . . . . . . 120
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 275
High-Beam On Light . . . . . . . . . . 108
High/Low Beam Changer . . . . . 120
Lamps On Reminder . . . . . . . . . 109
Heated Steering Wheel . . . . . . . . . . . . . . . . . 94
Heated Front Seats . . . . . . . . . . . . . . 49
Heated Mirrors . . . . . . . . . . . . . . . . . . . 33 High-Beam On Light . . . . . . . . . . . . 108
Hill and Mountain Roads . . . . . . . . 221
Hill Start Assist (HSA) . . . . . . . . . . 238
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 53
I
If the System Needs Service . . . . 190
Ignition Positions . . . . . . . . . . . . . . . 227
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . . . 273
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 32
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . 106
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 71
Information Quick . . . . . . . . . . . . . . . . . . . . . . . . . 145
Infotainment System . . . . . . . . . . . . 359
Instrument Cluster . . . . . . . . . . . . . . . 98
Instrument Panel
Storage Area . . . . . . . . . . . . . . . . . . . 89
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 34
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Index 379
Side Turn Signal Lamps . . . . . . . . 278
Sidemarker Lamps . . . . . . . . . . . . . 277
Signals, Turn andLane-Change . . . . . . . . . . . . . . . . . 122
Software Updates . . . . . . . . . . . . . . 136
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 314
Special Application Services . . . . 337
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 344
Speedometer . . . . . . . . . . . . . . . . . . . . 99
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 106
Start Assist, Hill . . . . . . . . . . . . . . . . . 238
Start Vehicle, Remote . . . . . . . . . . . 26
Starter Switch Check . . . . . . . . . . . 272
Starting the Engine . . . . . . . . . . . . . 229
Steering . . . . . . . . . . . . . . . . . . . . . . . . 218 Heated Wheel . . . . . . . . . . . . . . . . . . 94
Power, Warning Lights . . . . . . . . 106
Wheel Adjustment . . . . . . . . . . . . . . 93
Wheel Controls . . . . . . . . . . . . . . . . . 93
Steering Wheel Controls . . . . . . . . 130
Stitcher Internet Radio . . . . . . . . . . 150
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Storage Areas Center Console . . . . . . . . . . . . . . . . . 91 Storage Areas (cont'd)
Glove Box . . . . . . . . . . . . . . . . . . . . . . 89
Instrument Panel . . . . . . . . . . . . . . . 89
Storage Compartments . . . . . . . . . . 89
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 223
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 36
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigation . . . . . . . . . . . . . . . . . . . . 170
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 245
Global Positioning . . . . . . . . . . . . 189
Infotainment . . . . . . . . . . . . . . . . . . 359
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 99
Text Messaging . . . . . . . . . . . . . . . . . 204
Text Telephone (TTY) Users . . . . 348
Theft-Deterrent Systems . . . . . . . . . 32 Immobilizer . . . . . . . . . . . . . . . . . . . . . 32
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 All-Season . . . . . . . . . . . . . . . . . . . . 289
Buying New Tires . . . . . . . . . . . . . 302
Chains . . . . . . . . . . . . . . . . . . . . . . . . 307
Changing . . . . . . . . . . . . . . . . . . . . . 309
Compact Spare . . . . . . . . . . . . . . . 314
Designations . . . . . . . . . . . . . . . . . 292
Different Size . . . . . . . . . . . . . . . . . 304 Tires (cont'd)
If a Tire Goes Flat . . . . . . . . . . . . 307
Inspection . . . . . . . . . . . . . . . . . . . . 300
Low Profile . . . . . . . . . . . . . . . . . . . 290
Pressure Light . . . . . . . . . . . . . . . . 107
Pressure Monitor Operation . . 297
Pressure Monitor System . . . . . 296
Rotation . . . . . . . . . . . . . . . . . . . . . . 301
Sidewall Labeling . . . . . . . . . . . . . 290
Terminology and Definitions . . 293
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 304
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 306
Wheel Replacement . . . . . . . . . . 306
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 302
Winter . . . . . . . . . . . . . . . . . . . . . . . . 289
Towing General Information . . . . . . . . . . 252
Recreational Vehicle . . . . . . . . . . 319
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 318
Traction
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 107
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 239