
INFOTAINMENT
411
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THIS SOFTWARE IS PROVIDED BY NTT

INFOTAINMENT
412Changes or modifications not expressly approved by the party responsible for compliance couldvoid the user's authority to operate the equip-ment. This transmitter must not be co-located oroperated in conjunction with any other antennaor transmitter. CanadaThis device complies with Industry Canada licence-exempt RSS standard(s). Operation issubject to the following two conditions: (1) thisdevice may not cause interference, and (2) thisdevice must accept any interference, includinginterference that may cause undesired operationof the device.
Terms, conditions and confidentiality
See terms and conditions for services and cus- tomer privacy policy at support.volvocars.com.
Terms & Conditions for ServicesVolvo offers the best possible services to make owning and operating a Volvo safe, convenient,comfortable and enjoyable. Volvo offers a widearray of services, ranging from emergency assis-tance to navigation and infotainment.
Customer privacy policyThis policy applies to the way in which customer-related and personal information are handled. Itspurpose is to provide our present, previous andfuture customers a general understanding of: • The circumstances under which we gather and process your personal information.
• The types of personal information gathered.
• The reasons for gathering your personalinformation.
• How we deal with your personal information.
This policy can be read in its entirety at support.volvocars.com.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
416
FunctionCus-
tomer
service centerApp A
Engine remote start (ERS)X
Locating the vehicleXX
Instrument panel informa- tionX
Vehicle "checkup"X
Driving logbookX
Vehicle informationX
A
Some of these functions may not be available for all models.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call convenience services (p. 416)
• Volvo On Call safety services (p. 424)
• Volvo On Call security services (p. 425)
Volvo On Call convenience services
Convenience services are available by using the mobile app to e.g., remote-start the engine *, etc.
As a VOC user, a mobile app is available that enables you to have telephone contact from aniPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call (VOC) functions (p. 415)
Volvo On Call mobile app
As a VOC user, you can download a mobile app that enables you to have telephone contact withyour vehicle when it is parked.
Certain functions may not be available in all mod- els. The mobile app is updated regularly, which may result in this information not being completelyup-to-date with respect to the functionality availa-ble. For additional information about the app, goto: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CAThe Volvo On Call mobile app is available for the iPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play. A personal Volvo ID is required in order to use the mobile app. For additional information about the Volvo ID, the features it offers and how to create it, see thearticle "Volvo ID".

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
420
Personal information Personal information is gathered for use with the Volvo On Call (VOC) service.
Volvo's sales companies are responsible for pro- cessing and storing VOC-related information.This information is treated according to legisla-tion and regulations pertaining to data of thistype.
CountrySales company
United StatesVolvo Cars of North America, LLC
CanadaVolvo Cars of Canada
Why information is gatheredPersonal information is used by Volvo and its partners to provide and develop the VOC service.
Types of personal information gatheredThe primary types of personal information gath-ered for VOC-related purposes are:
• Personal information that the customer pro- vides in connection with the activation of theVOC service and during other contact withVolvo, including name, address, telephonenumber, type of service and the duration ofthe service.
• When information about a specific VOC-rela-ted event is automatically transmitted fromthe vehicle. A message of this type contains:the vehicle identification number (VIN), time when the service is used, type of service, ifairbags have been triggered, if the seat belttensioners have been triggered, current fuellevel, current temperature inside and outsidethe vehicle, whether the doors are lockedand windows are closed and the vehicle'slast six locations, including speed and direc-tion.
• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer servicecenter that provided the service and notesmade by the customer service operator.
Access to my personal informationVolvo uses sub-contractors to provide the service. These sub-contractors work on behalf of Volvoand may only process personal information to theextent necessary to provide service. All sub-con-tractors are bound by agreements requiring themto observe strict confidentiality and to treat per-sonal details in accordance with applicable legis-lation.
Deleting personal informationThe personal details required to provide the VOCservice are stored during the subscription periodand thereafter for as long as necessary in orderfor Volvo to fulfil its obligations according to leg-islation and other regulations. Information gener-ated during events covered by the VOC service isdeleted three months after an event has occur-red.
Corrections and register extractsPrivate persons have the right to request correc-tions of incorrect information and to obtain anextract showing the personal information that hasbeen processed. Requests for extracts from theregister must be submitted in writing and signedby the applicant and include name, address andcustomer number. The request should be postedto: Volvo Cars of North America, LLC Customer Care Center 1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 07647Phone: 1-800-458-1552 Volvo Cars of Canada National Customer Service 9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9Phone: 1-800-663-8255
Consent to gather VOC-related personal
information
By activating a VOC subscription in accordance with the instructions in this document, the useragrees to the collection of VOC-related personalinformation.

NAVIGATION*
* Option/accessory, for more information, see Introduction.
439
Favorites
This is a list of locations that have been set as favorites from the Library. Scroll through the list
and select. A deleted location in
Favorites always remains in
the Library but the "star" will not be highlighted.
To return it to the list of Favorites, go to theLibrary and tap the location's star again.
Use
Set home address to program a destina-
tion that is used often. A destination set as
Home will also be also available in the instru-
ment panel and can be displayed using the right- side steering wheel keypad (see also the article"Navigation system displays and controls"). Use
Edit list to edit destinations in the list.
Library
This is a list of saved destinations and itineraries. The most recently saved one will be at the top ofthe list. Scroll through the list and select. Tap the destination's "star" to select/deselect it as a favorite. A selected destination will also be shown under the heading
Favorites.
A destination deleted from the
Library will also
be deleted from Favorites.
The library can be sorted by:
•
Added
•Name
•Distance
•Received: this is a filter
With
Received, destinations sent to the vehicle
using the Send to Car function can be filtered. New, unread destinations have a BLUE marker that disappears when they have been read. Seethe article "Saving a destination with send-to-car" for additional information. Use
Edit list to edit the respective destinations
with respect to Name, Location, Internet address and Phone number (max. 3 phone numbers perdestination).
Related information
• Saving a destination with Send to Car (p. 441)
• Navigation displays and controls (p. 433)
• Entering a destination (p. 435)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
446 For information about a specific traffic tie-up:
• Select it in the list to get specific information.
Use the selection
Avoid to be rerouted to an
alternate route to your destination.
Related information
• Traffic information (p. 448)
• Traffic information settings (p. 454)
Information cards on the map
Each icon on the map for a destination, inter- mediate destination (waypoint), favorite, POI,traffic problem, etc., has an information card thatcan be opened by tapping the icon.
Opening an icon's Info card gives the driver up-
to-date information about the respective icons. Information and possible alternatives vary depending on the type of icon.
Example of an information card for a POI
In this example of a highlighted POI, the driver can select e.g.,:
•
Start navigation: save the POI's location as
a destination
•
Add as waypoint: save the POI's location as
an intermediate destination •
Save: save the location in the Library. See
also the article "Entering a destination using Recent/Favorites/Library."
Related information
• Viewing the itinerary and alternate routes(p. 442)
• Guidance points in the itinerary (p. 444)
• Choosing a detour (p. 447)
• Route settings (p. 452)
• Setting a destination using Recent/Favor-ites/Library (p. 438)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
461
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NAVIGATION*
* Option/accessory, for more information, see Introduction.
463
The types of roads that you have chosen to avoid will not be used if there are viable alternatives.
After being transported, the vehicle's location on the map is not correct
If the vehicle has been transported (e.g., on a ferry or train) where GPS signals have beenblocked, it may take up to 5 minutes before itslocation will be shown correctly.
The car symbol moves erratically after
new tires have been installed
In addition to GPS signals, the navigation systemalso uses the speedometer and a gyroscopicsensor to calculate the vehicle's current locationand speed. If e.g., a spare tire or snow tires havebeen installed, the system has to "learn" the newtire dimensions. To do so, drive for a short periodon a road with unobstructed GPS reception.
The map does not correspond to actual road conditions
Due to road changes/additions/rerouting/newtraffic regulations, the map database may not beup-to-date. The database is continuously beingupdated. Consult your Volvo retailer.
The car symbol jumps forward or spinsBefore you begin to drive, the system may needseveral seconds to determine the vehicle's loca-tion. Switch off the navigation system and the ignition.Restart but remain at a standstill for a minute orso before driving.
The map information is not up-to-dateSee the next heading.
How can I check which map version I
have?
1. From the center display's Home view, swipe from right to left to display App view.
2. Select the
Remote update service app.
This contains information about the current map version. See also "Updating map data with Map-Care" for additional information or contact yourVolvo retailer.
Related information
• Getting started with Sensus Navigation (p. 432)
• Map updates with MapCare (p. 456)