
VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
426 have the vehicle's remote keys immobilized (deactivated).
NOTE
This applies even if the vehicle has been unlocked and started with one of its remotekeys.
After contacting the owner/police, the VOC cus- tomer service center then deactivates the remotekeys. Once the engine has been switched off, itcan only be restarted if the owner/police hasgiven the VOC customer service center authori-zation to reactivate the remote keys. Once thisauthorization has been verified (using your PINcode), the VOC customer service center will reac-tivate the remote keys.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Unlocking the vehicle from the customer service center (p. 426)
• Service center phone number (p. 419)
• Volvo On Call PIN code (p. 418)
Unlocking the vehicle from the customer service center
The doors can be unlocked remotely with assis-
tance from the VOC customer service center.
1. Contact the VOC customer service center at 855-399-4691 (this number applies in both the United States and Canada).
2. After confirming that the caller is the vehi- cle's owner or other authorized person (usingyour PIN code), the VOC customer servicecenter sends a signal to the vehicle to unlockit.
3. The tailgate has to be opened to unlock the other doors. Press lightly on the rubberizedpressure plate under the outer tailgate han-dle.
NOTE
If the tailgate is not opened within the time period set by the VOC customer service cen-ter, it will relock.
NOTE
If the vehicle is parked in a garage or other covered area, remote unlocking may not bepossible due to poor signal reception.
Related information
• Volvo On Call security services (p. 425)
• Volvo On Call (VOC)
* (p. 414)
• Locking/unlocking the tailgate (p. 233)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
461
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MAINTENANCE AND SERVICING
523
The wipers will also leave the service position if:
• The wipers are activated.
• The windshield/headlight washers are acti- vated.
• The rain sensor is activated.
CAUTION
If the wiper arms have been folded out from the windshield while in the service position,fold them back against the windshield beforereturning the wipers to the normal position tohelp avoid scratching the paint on the hood.
Related information
•Replacing wiper blades (p. 523)
• Using the windshield wipers (p. 154)
Replacing wiper blades
The wiper blades should be replaced regularly for best effect. The windshield wiper blades must be in the verti- cal (service) position for replacement, washingor to lift them away from the windshield whene.g., removing ice or snow.
Replacing the windshield wiper blades
With the wipers in the service position, fold out the wiper arm from the windshield. Pressthe button on the wiper blade attachmentand pull the wiper blade straight out, parallelwith the wiper arm.
Slide in the new wiper blade until it clicks into place.
Check that the blade is securely in place.
4. Press the wipers back against the wind- shield.

MAINTENANCE AND SERVICING
526
Automatic car washes
•We do NOT recommend washing your car in an automatic wash during the first fewmonths (because the paint will not havehardened sufficiently).
• An automatic wash is a simple and quick wayto clean your car, but it is worth rememberingthat it may not be as thorough as when youyourself go over the car with sponge andwater. Keeping the underbody clean is mostimportant, especially in the winter. Someautomatic washers do not have facilities forwashing the underbody.
NOTE
Condensation may form temporarily on the inside of the lenses of exterior lights such asheadlights, fog lights, or taillights. This is nor-mal and the lights are designed to withstandmoisture. Normally, condensation will dissi-pate after the lights have been on for a shorttime.
CAUTION
•Before driving into an automatic car wash, turn off the optional rain sensor toavoid damaging the windshield wipers.
• Make sure that side view mirrors, auxiliarylamps, etc, are secure, and that anyantenna(s) are retracted or removed. Oth-erwise there is risk of the machine dis-lodging them.
• Chromed wheels:
Clean chrome-plated
wheels using the same detergents usedfor the body of the vehicle. Aggressivewheel-cleaning agents can permanentlystain chrome-plated wheels.
WARNING
• When the vehicle is driven immediately after being washed, apply the brakes,including the parking brake, several timesin order to remove any moisture from thebrake linings.
• Engine cleaning agents should not beused when the engine is warm. This con-stitutes a fire risk.
Exterior componentsVolvo recommends the use of special cleaning products, available at your Volvo retailer, forcleaning colored plastic, rubber, or ornamentalcomponents such as chromed strips on the exte- rior of your vehicle. The instructions for usingthese products should be followed carefully. Sol-vents or stain removers should not be used.
CAUTION
•
Avoid waxing or polishing plastic or rub- ber components
• Polishing chromed strips can wear awayor damage the surface
• Polishes containing abrasive substancesshould not be used
Related information
•Paint damage (p. 530)
• Corrosion protection (p. 529)
• Polishing and waxing (p. 531)
• Windshield wipers in the service position (p. 522)

MAINTENANCE AND SERVICING
* Option/accessory, for more information, see Introduction.
528 Type 3
(dry soil or dust)
1. Remove the soil/dust with a soft brush.
2. Same procedure as for type I stains.
CAUTION
Sharp objects, such as rings, could damage the leather on the steering wheel.
Leather panels *Leather should be allowed to breath. Never cover the upper side of the dashboard or door panelswith a plastic protector. Ask your Volvo retailerabout Leather Care Kit 951 0251 and LeatherSoftener 943 7429.
Spots on interior plastic, metal, or wood
surfaces
Cleaning interior plastic components should bedone with a cleaning agent specially designed forthis purpose. Consult your Volvo retailer.
CAUTION
• Do not use cleaning agents with high alcohol content such as washer fluid toclean instrument panel glass.
• Never spray cleaning agents or waterdirectly onto components with electricalbuttons or controls. Clean components ofthis type by applying the cleaning agent/water sparingly to a cloth and wiping thecomponents so that no liquid penetratesinto these components.
Cleaning the seat beltsClean only with lukewarm water and a mild soap solution.
Cleaning floor matsThe floor mats should be vacuumed or brushedclean regularly, especially during winter whenthey should be taken out for drying. Spots on tex-tile mats can be removed with a mild detergent.For best protection in winter, Volvo recommendsthe use of Volvo rubber floor mats. Consult yourVolvo retailer.
WARNING
•
Never use more than one floor mat at a time on the driver's floor. Before driving,remove the original mat from the driver'sseat floor before using any other type offloor mat. Any mat used in this positionshould be securely and properly anchoredin the attaching pins. An extra mat on thedriver's floor can cause the acceleratorand/or brake pedal to catch. Check thatthe movement of these pedals is notimpeded.
• Volvo's floor mats are specially manufac-tured for your car. They must be firmlysecured in the clips on the floor so thatthey cannot slide and become trappedunder the pedals on the driver's side.
Related information
• Cleaning the center display (p. 529)

562Recalls, child restraints 65
Recirculation (climate system) 186
Refrigerant (A/C system) 541
Refueling 346, 347
fuel filler door 348
Registering child restraints 65
Remote key 224, 226, 229 immobilizer 221
linking to a driver profile 110
range 224
replacing the battery 222
restricted (red) key 226
Remote updates 491
Replacing bulbs 510
Replacing fuses 500, 501, 505, 508
Reporting safety defects 57
Roadside Assistance 14
Road sign information (RSI) 290, 291
Rollover Protection System (ROPS) 89
Roll Stability Control (RSC) 89Rout Detour 447
S
Safety, occupant 56
Safety defects, reporting 57
Safety locks, child 218
Safety mode 81Seatadjusting the passenger's seat from the
driver's seat 162
Seat belt reminder 61
Seat belts Automatic locking retractor/Emergency
locking retractor 65
buckling 59
pretensioners 58, 59
reminder 61
securing child restraint systems 67, 69, 71
unbuckling 59
use during pregnancy 62
using 58
Seats rear 166
Sensus 17 navigation 428
Service connected service booking 491
Settingsguidance 455
Map 450
Route 452
Sensus Navigation 449
System 456
Traffic information 454
Settings view categories 107
resetting 111
system settings 109
Shiftlock override 369
Side door mirrors 100
Side impact airbags 88 SiriusXM ®
Satellite radio
traffic information 383, 384, 385
Snow chains 473
Snow tires 473Sound settings media 398
ringtones 392
Sound settings, audio system 376, 398 Specifications bulbs 515
Speed limiter 283, 285, 290 automatic 285, 287

564Trailer towing 351, 354
trailer hitch 353
Transmission gear shift indicator 370
general description 367
Hill Start Assist 335
oil 546
shifting with steering wheel paddles 370
shiftlock override 369
Tread wear indicator 471
Trip computer 92, 94 reset 92
Trip odometers 92
Trips, long distance 339
Trip statistics 94Troubleshooting Sensus Navigation 462
Turn signals 148 changing bulbs 514
U
Uniform Tire Quality Grading 472
Unlocking the tailgate 233
Unlocking the vehicle 231, 232
USB/AUX connection 393, 397
User profile 112
V
Vehicle Event Data 26
Vehicle information 14
Vehicle loading 207, 471
Vehicle maintenance 488
performed by the owner 488
Vehicle status 491
Vehicle weights 539Voice control cell phones 121
giving commands 121
introduction 120
multimedia devices 122
radio 122
settings 125
Volvo and the environment 15
Volvo ID 27
Volvo maintenance 488Volvo On Call areas of availability 422
convenience services 416
personal information 420
PIN code 418
remote door unlock 426
safety services 424, 425
security services 425
using 414
Volvo On Call Roadside Assistance 14
Volvo On Call with Sensus Connect 414, 415
Volvo programs 14
W
Warning flashers, hazard 144
Warning lights 134
Warning system, collision 274
Warranties 488
Washer fluid 524Washers headlight 156
windshield 154
Water, driving through 340
Waxing 531Weights trailer 351
Wheels changing 475, 478
storing 467
Whiplash Protection System 89
Wi-Fi 406, 407