2015 VOLKSWAGEN TIGUAN Power

Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong remote control vehicle key is used. Use a valid remote control vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using remote control vehicle key.
– Battery in remote control vehicle key dead. – Too far away from vehicle.(out of range). – Buttons have been pressed too many times.
– Replace battery in the remote control key – Move closer to vehicle. – Synchronize remote control vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking support systems, electronic parking brake.
Check the “Noises” entry in the keyword index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the index.
Driver seat and outside mirrors move when vehicle is unlocked.
Convenience settings are stored. Correct convenience settings
Memory-seat settings are stored. – Reassign seat setting – Clear memory-seat memory
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Adjust headlight range – Change light bulbs – Switch on low beams

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious personal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine
compartment ⇒  Working in the engine compartment. The engine compartment of any motor vehicle is a potentially dangerous area, and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) get power from a high voltage source that can cause severe personal injury and even death if handled improperly.
x H7/H15 bulbs and HID – High Intensity Discharge (Xenon) are under high pressure and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In particular, never remove a headlight unless you know exactly how to carry out the job and have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) lamps and H7/H15 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud”.
x There are sharp edges on and around the headlight housing in the engine compartment and the rear light housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or plastic caps have been properly and securely reinstalled to help prevent water from getting into the electrical connections and headlight housing and damaging the electrical system.
Indicator light

WARNING
Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an accident and serious personal injury, note the following:
x The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the engine is stopped, you will need to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-end towing vehicle.
– Will have to use considerable more force to turn the steering wheel because the power steering is not working.
x The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.
NOTICE
x Be careful not to damage the paint when installing and removing the towing eye and the cover for the threaded hole behind the bumper.
x Unburned fuel can get into the catalytic converter during towing and damage it.
NOTICE
The vehicle may be damaged if it is towed with a tow rope or a tow bar.
x Never let the vehicle be towed with a tow rope or a tow bar unless it is absolutely necessary.
x If the vehicle breaks down, it can only be towed by a special tow truck.
Towing on a commercial tow truck

x Shift the gearshift lever to Neutral
x Do not tow faster than 30 mph (50 km/h).
x Do not tow more than 30 miles (50 km).
Towing automatic transmission vehicles
Check whether your vehicle can be towed at all; see below When not to tow your vehicle.
If yes, note the following for the towed vehicle:
x Put the transmission in Neutral (N).
x Do not tow faster than 30 mph (50 km/h).
x Do not tow more than 30 miles (50 km).
x When a commercial tow truck is being used, the vehicle must only be towed with the front wheels lifted off the ground.
x Follow the special instructions for towing vehicles with all-wheel drive (4MOTION).
Towing vehicles with all-wheel drive (4MOTION)
Vehicles with all-wheel drive (4MOTION) should be towed with a tow bar or a tow rope. If the vehicle is towed with the front or rear axles lifted off the ground, the engine must be switched off. Otherwise the powertrain may be damaged.
When not to tow your vehicle
In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or trailer:
x If transmission fluid has leaked out of the transmission.
x If there is little or no oil in the transmission because of damage to your vehicle, it must be moved with the drive wheels off the ground.
x If the front and rear wheels cannot turn.
x When the vehicle battery is dead, since the steering may remain disabled, and it may not be possible to release the electronic steering column lock and the electronic parking brake.
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
Towing other vehicles
x Obey all legal requirements.
x Read and heed all towing information in the owner’s manual for the other vehicle.
A vehicle can be towed only if the electronic parking brake and the electronic steering column lock can be released. In case of a power loss or malfunctions of the electrical system, the engine may have to be jump-started in order to release the electronic parking brake and the electronic steering column lock.

Abbreviations
Abbreviation Meaning
5S manual 5-speed manual transmission
6S automatic 6-speed automatic transmission
6S manual 6-speed manual transmission
ABS Anti-lock Brake System
AFS Adaptive Front Lighting System
AKI Anti-Knock Index
ANSI American National Standards Institute
ASL Automatic Shift Lock
ASR Anti-Slip Regulation
ATA Anti-Theft Alarm system
BAS Brake Assist System
ccm Cubic centimeter unit of volume for specifying engine displacement
CCS Cruise control
CID Cubic inch displacement, unit of volume for specifying engine displacement
cm Centimeter – metric unit of measure for length
CO2 Carbon dioxide
DIN Deutsches Institut für Normung (German Institute for Standardization)
DRL Daytime running lights
EDL Electronic Differential Lock
EDR Event Data Recorder
EN European Norm
EPC Engine control (Electronic Power Control)
ESC Electronic Stability Control
g/mi (g/km) Generated carbon monoxide amount in grams per mile (kilometer) driven
GAWR Gross Axle Weight Rating
GVWR Gross Vehicle Weight Rating
HID High Intensity Discharge headlights (HID)
hp Horsepower, unit used to rate engine power
kg Kilogram – metric unit for weight
kN Kilonewton, a measure of force
kp Kilopond, a measure of force
kW Kilowatt, engine rating
LED Light Emitting Diode
m Meter – metric unit of measure for length