
 
Safe & Secure:  
Feature  Description  
Automatic Crash Notification (ACN)  
Automatic Crash Notification is initiated in the event of airbag deployment or rollover. When the feature is activated the Volkswagen Car-Net Response Center is notified of your location and contacts your vehicle to determine the risk of injury and to dispatch help. Help is dispatched even if the Volkswagen Car-Net Response Center does not connect to the vehicle's occupants. Auto-matic Crash Notification may be engaged for up to 6 months without activating a trial or paid subscription.  
Manual Emergency Call  
In the case of an emergency, press the • button in the 3-button module: The Volkswagen Car-Net device initiates a connection to the Volkswagen Car-Net Response Center. The location of the vehicle and customer data for identifica-tion is sent at the same time.  
Roadside Assis-tance  
Press the  > button in the 3-button module: The vehicle will connect directly to the Volkswagen Roadside Assistance Call Center. The vehicle’s location is also transmitted in order to more quickly provide assistance.  
Stolen Vehicle Location Assis-tance For use by law enforcement au-thorities only. See Terms of Service at www.vw.com/carnet for details.  
After you have reported your vehicle as stolen to law enforcement, you may provide the case information to the Volkswagen Car-Net Response Center. Once the information has been verified, the VW Car-Net Customer Specialist will be able to provide law enforcement with vehicle location data sent by the VW Car-Net module.  
 
 
Family Guardian:  
Feature  Description  
Boundary Alert  
By logging on to your Volkswagen Car-Net account, you can designate an area on a map as a “virtual fence.” The vehicle owner can then choose notification channels (text message or email) for receiving alerts when the vehicle crosses the defined boundary (texts and data rates apply).  
Speed Alert  
Volkswagen Car-Net can be configured to inform the vehicle owner whenever the vehicle exceeds a speed set by the owner. The owner can select to be informed through multiple channels, including text messages and email (text and data rates apply).  
 
 
Remote Vehicle Access:  
Feature  Description   

 
Remote Vehicle Access:  
Feature  Description  
Remote Door Unlock  
You can send a request to unlock the vehicle doors through your Volkswagen Car-Net iPhone® or Android® app, the Volkswagen Car-Net website or by call-ing the Volkswagen Car-Net Response Center (text and data rates apply). If none of the vehicle doors are opened within about 30 seconds, the car will lock again.  
Remote Honk and Flash  
You can send a honk and flash signal to the car using the Volkswagen Car-Net website or the VW Car-Net iPhone® or Android® app (text and data rates apply). The car will honk the horn and blink the headlights and emergency flashers for up to 10 seconds.  
Last Parked Location  You can locate your last parked location using your Volkswagen Car-Net iPh-one® or Android® app (text and data rates apply).  
Destinations Only applicable for vehicles equipped with a factory-installed naviga-tion system.  
Points of Interest (POIs) or other destinations can be imported remotely into the factory-installed navigation system (if equipped) from a computer or the Volkswagen Car-Net iPhone® or Android® app (text and data rates apply). These destinations can be called up and used by the navigation system.  
Destination Down-load Only applicable for vehicles equipped with a factory-installed naviga-tion system.  
Press the • button in the 3-button module: The vehicle will connect directly to the Volkswagen Car-Net Response Center where a Volkswagen Car-Net Cus-tomer Specialist will assist with destinations. The address of a dealer’s location can also be sent by the Customer Specialist to your factory-installed navigation system (if equipped).  
Remote Status Check  
Current information about the vehicle can be viewed through a computer or your Volkswagen Car-Net iPhone® or Android® app (text and data rates apply). You can find out if the doors, luggage compartment and engine hood are open or closed, whether the car lights are on or off, the level of fuel in the tank, when the vehicle needs to be serviced next and more.  
 
 
Diagnostics & Maintenance:  
Feature  Description  
Dealer Scheduling  
Press the • button in the 3-button module: The vehicle will initiate a call to the Volkswagen Car-Net Response Center where a Volkswagen Car-Net Customer Specialist will connect you with an authorized Volkswagen dealer to schedule your service appointment. The address of the dealer’s location can also be sent by the Customer Specialist to your factory-installed navigation system (if equipped).  
Vehicle Health Report  
View a vehicle health report to proactively manage maintenance and other services and to receive up-to-date diagnostics in a monthly email report or by immediate request.  
  

 
fast cornering. XDL applies enough brake pressure to this wheel in order to stop the slippage. This improves traction, which helps the vehicle stay on track. 
  WARNING 
Driving fast on icy, slippery, or wet roads can lead to a loss of control and result in serious personal injury for you and your passengers. 
 x Always adjust your speed and driving style to road, traffic, weather, and visibility condi-tions. Never let the additional safety that ESC, ABS, BAS, ASR, and EDL can provide tempt you into taking extra risks. 
 x Braking assistance systems cannot overcome the laws of physics and always prevent loss of vehicle control. Slippery and wet roads are still dangerous even with ESC and the other systems! 
 x Driving too fast on wet roads can cause the wheels to lose contact with the road and “hy-droplane.” A vehicle that has lost road contact cannot be braked, steered, or controlled. 
 x These systems cannot reduce the risk of accident, for example if you drive too fast for conditions or if you do not keep your distance from the vehicle in front of you. 
 x Although these systems are very effective and can help you control the vehicle in many difficult situations, always remember that your vehicle handling control is limited by tire trac-tion. 
 x When accelerating on a slippery surface, for example on ice and snow, depress the accel-erator carefully. Even with these systems, the wheels may start to spin, leading to a loss of vehicle control.  
  WARNING 
The effectiveness of ESC can be significantly reduced if other components and systems that affect vehicle dynamics, including but not limited to brakes, tires, and other systems men-tioned above, are not properly maintained or functioning. 
 x Always remember that vehicle alterations or modifications can affect the functioning of the ABS, BAS, ASR, EDL, and ESC systems. 
 x Changing the vehicle suspension or using an unapproved tire / wheel combination can change the way the ABS, BAS, ASR, EDL, and ESC systems work and reduce their effective-ness. 
 x The effectiveness of ESC is also determined by the tires fitted ⇒ page 161, Tires and wheels. 
  All 4 wheels must be equipped with identical tires in order for ESC and ASR to work properly. Differences in the tread circumference of the tires can cause the system to reduce the engine power when it is not expected. 
  If ABS is not working, ESC, ASR, and EDL will also not work. 
  You may hear noises when these systems are active. 
.  

 
Using diesel fuel with concentrations of methyl ester biodiesel higher than 20 % (B20), such as B100 is still contrary to the terms of your Emission warranties or any other Volkswagen Limited Warranty and remains strictly prohibited. 
Biodiesel blends (up to B20) may be used in your Illinois registered TDI® Clean Diesel vehicle; howev-er, please be aware that biodiesel has characteristics that are different from other kinds of fuel, espe-cially petroleum-based fuels. 
Biodiesel can attract water and also deteriorate with age. Small amounts of biodiesel can get into the engine oil, but unlike petroleum diesel, it does not evaporate over time. This can cause the oil level in the engine to rise and can affect the quality of the oil. 
 x Routinely check the engine oil level. A good time to do this is when you refuel, especially if you regularly do a lot of short distance or stop-and-go driving. This will help you see if the engine oil level is getting higher. (A rising oil level beyond the maximum indicator means an oil change is needed due 
to the dilution of the oil in the system; a potential characteristic of biodiesel use) ⇒ page 297, Engine oil. 
 x If you ever notice that the engine oil level has risen or is above the maximum indicator, contact your authorized Volkswagen dealer, authorized Volkswagen Service Facility or Volkswagen Customer CARE to schedule an oil change – regardless of the time or mileage that has elapsed since you last had an oil change performed. 
 x Continue to follow the oil change intervals found in the Warranty and Maintenance booklet that came with your vehicle, and use only engine oil that expressly complies with Volkswagen quality standard VW 507 00. 
 x Refuel only at trusted, commercial fueling stations that are located near main highways. These stations are more likely to have “fresh” biodiesel fuels that have not aged significantly. 
 x If your vehicle will be in storage (or not driven) for several weeks or months, please completely fill the fuel tank. If possible, fill the tank with Ultra Low Sulfur Diesel fuel [ASTM D-975 standard Grade No. 2-D (S15)]. 
If you have additional questions about your Illinois registered TDI® Clean Diesel vehicle, please call or write to us at: 
Volkswagen of America, Inc. 
Attn: Customer CARE 
3800 Hamlin Road, Auburn Hills, MI 48326 
Tel.: 1-800-444-8982 
  WARNING 
Starting fluids can explode and cause a run-away vehicle condition. 
 x Never use starting assist fluids.  
  NOTICE 
 x The vehicle's diesel engine was designed solely for use with ULSD fuel. For this reason, never use gasoline, heating oil, or other fuels that have not been expressly approved for use with the diesel engine. These fuels contain substances that will severely damage the fuel sys-tem and the engine. Such damage will not be covered by any Volkswagen Limited Warranty. 
 x If you put any amount of the incorrect fuel in the fuel tank, do not start the engine under any circumstances. Immediately contact the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. 
 x If diesel fuel should get on any rubber hose, it must be wiped off immediately. The same applies if diesel fuel gets onto other parts of the vehicle, especially paint, tires, or a plastic part. Wash the contaminated vehicle parts right away with soap and warm water to help pre-vent leaks and serious damage.