2015 VOLKSWAGEN PASSAT stop

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key dead. – Too far away from vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can do so safely
Outside mirrors move when vehicle is unlocked. Convenience settings are stored. Correct convenience settings
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information Sys-tem.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights adjusted too high.– Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facili-ty. – Change light bulbs – Switch on low beams

Checklist
For your own safety and that of your passengers, carry out the following steps in the order listed ⇒ :
1. Park the vehicle at a safe distance from traffic and on a suitable surface ⇒ .
2. Switch on emergency flashers by pressing the  switch ⇒ fig. 193.
3. Apply the parking brake to help prevent the vehicle from moving ⇒  Braking and parking.
4. Shift the transmission into Park (P) (automatic) or Neutral (manual only) ⇒  Shifting.
5. Stop the engine and remove the key from the ignition switch ⇒  Starting and stopping the engine.
6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a guard rail.
7. Take all vehicle keys with you when leaving your vehicle.
8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.
9. Let the engine cool down and get expert assistance if necessary.
If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for example when the vehicle is being towed. This temporarily interrupts the emergency flashers.
Switch on the emergency flashers when:
x Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
x In any emergency situation.
x If the vehicle breaks down.
x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot. They can cause fires and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
NOTICE
To help prevent damage to the vehicle if you should have to push it a short distance by hand, never push against spoilers, lights, body panels, windows, or similar parts. Concentrating force on these parts of the vehicle can cause expensive damage that may not always be obvi-ous right away.

WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flashers and set up another warning device about 25 yards (25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise, get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack on a large and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or other similar things.
x If you are towing a trailer, always unhitch it from your vehicle before starting to change the wheel. Always apply the trailer brakes firmly and make sure the trailer cannot move unin-tentionally.
x Always use proper and undamaged tools when changing a wheel.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate torque wrench.
x After changing a wheel or tire, reset the Tire Pressure Monitoring System ⇒  Tire Pressure Monitoring System (TPMS).
Preparations for changing a wheel

If a wheel bolt does not come loose, carefully push the end of the lug wrench with your foot. Make sure you are standing firmly on the ground and hold on to the vehicle for support.
Loosening the wheel bolts
x Push the lug wrench over the wheel bolt all the way ⇒ fig. 209.
x Holding the lug wrench at the end, loosen the wheel bolt by turning it counterclockwise about 1
complete turn (360°) ⇒ .
Loosening the anti-theft wheel bolt (where applicable)
x Take the adapter for the anti-theft wheel bolt out of the vehicle tool kit.
x Push the adapter all the way over the anti-theft wheel bolt.
x Slide the lug wrench onto the adapter until it stops.
x Holding the lug wrench at the end, loosen the wheel bolt by turning it counterclockwise about 1
complete turn (360°) ⇒ .
Important information regarding wheel bolts
The design of rims and wheel bolts is matched to the factory-installed wheels. If different wheels are installed, wheel bolts with the right length and bolt head shape must be used. The attachment of the wheels and function of the brake system depend on this.
It may not be possible to use wheel bolts from different vehicles of the same model.
Where applicable: On a wheel with a wheel cover, the anti-theft wheel bolt must be installed at points
⇒ fig. 210 (2) or (3) in relation to the position of the tire valve (1). Otherwise, the wheel cover cannot be installed.
Wheel bolt tightening torque
Correctly tightened bolts for steel and alloy wheel rims should have a torque of 103 ft-lbs. (140 Nm). After changing a wheel, have the wheel bolt tightening torque checked right away with an accurate torque wrench.
Before you check the tightening torque, replace corroded and difficult-to-turn wheel bolts and clean the threads in the wheel hub.
Never grease or oil the wheel bolts and the threads in the wheel hubs. The bolts can come loose while driving if greased or oiled, even if tightened to the required torque.
WARNING
Improperly tightened wheel bolts can come loose while driving and cause you to lose control over the vehicle, resulting in accidents and serious injuries.
x Only use wheel bolts that belong your vehicle and to the wheel being installed.
x Never use different wheel bolts.
x Wheel bolts and wheel hub threads must always be clean, easy-to-turn and free of oil and grease.
x Only use the lug wrench that is supplied with the vehicle to loosen the wheel bolts.
x Loosen the wheel bolts only about 1 turn before lifting the vehicle with the jack.
x Never grease or oil the wheel bolts and the threads in the wheel hubs. The bolts can come loose while driving if greased or oiled, even if tightened to the required torque.
x Never loosen bolted connections on wheel rims with bolted rim rings.
x If the wheel bolts are not tightened to the proper torque, the wheel can come off the vehi-cle when it is moving. Extremely high torque can damage the wheel bolts and/or their threads.

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious per-sonal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine com-partment. The engine compartment of any motor vehicle is a potentially dangerous area, and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) headlights get power from a high voltage source that can cause severe personal injury and even death if handled improperly.
x H7 bulbs and HID – High Intensity Discharge (Xenon) headlights are under high pressure and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In particular, never remove a headlight unless you know exactly how to carry out the job and have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified work-shop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud.”
x There are sharp edges on and around the headlight housing in the engine compartment and the rear light housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or plastic caps have been properly and securely reinstalled to help prevent water from getting into the electrical connections and headlight housing and damaging the electrical system.
LEDs cannot be replaced. Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Indicator light

WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.