2015 VOLKSWAGEN PASSAT Service

Removing stains
When treating stains, it may be necessary to clean entire surface and not just the stain itself. This is especially true if the entire surface has become dirty from normal use. Otherwise, the area that is treated may be lighter than the untreated area. If you have questions or concerns, consult a profes-sional cleaner.

Type of stain Recommended cleaning for fabric and upholstery
Water-based stains, such as coffee or fruit juice. – Moisten a sponge with water and rub the stain gently with a circular motion. – Wipe dry with an absorbent cloth.
Persistent stains, such as chocolate or make-up. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.
Grease-based stains, such as oil, lipstick, etc. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.

WARNING
If there is a malfunction in the airbag system, the airbag may not deploy correctly or at all, or it may deploy unexpectedly. This could cause fatal injuries.
x Have the airbag system inspected immediately by your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If the upholstery on power seats, heated seats, or seats with airbag components is wet, electri-cal components and the vehicle electrical system could be damaged.
x If the seating surface becomes soaked, have it dried and the system components checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Do not use steam cleaners because the steam could cause the dirt to penetrate deeper into the fabric and make it impossible to remove.
x Pressure washers and cooling sprays can damage the upholstery.
NOTICE
x Clean only the carpet and floor mats with brushes. Other textile surfaces can be damaged by brushes.
x If detergent pastes or mild detergent solutions are applied with a damp cloth or sponge, the surfactants in the detergent may cause visible lines to form at the edges of the area where the detergent was applied. These lines are generally difficult or impossible to remove.
NOTICE
x Do not soak Alcantara®.
x Do not treat Alcantara® with leather care products, solvents, floor wax, shoe polish, stain remover or similar products.

WARNING
Damage to safety belts reduces their overall effectiveness and increases the risk of serious personal injury and death whenever the vehicle is being used.
x Check the condition of all safety belts regularly. If you notice that the safety belt webbing, hardware, retractor, buckle, or any other part of the safety belts is damaged, immediately have an authorized Volkswagen dealer or authorized Volkswagen Service Facility replace the safety belt with the correct replacement belt for your vehicle model and model year.
x Never use chemical cleaning agents, solvents, or any substance that may damage or weaken the safety belt webbing or any other parts of the safety belt. Never let the belts come into contact with corrosive fluids or sharp objects. Otherwise, the safety belt webbing will be significantly weakened.
x After cleaning, always give the safety belts time to dry completely before letting them retract. The moisture can damage the retractor and keep it from working properly.
x Never let foreign objects or liquids get into the safety belt latch. This could prevent the belt buckles and safety belts from working properly.
x Damaged safety belts must be replaced; they cannot be repaired.
x Never try to repair a damaged safety belt yourself. Never remove or modify the safety belts in any way.
x Safety belts that were subject to stress in an accident and stretched must be replaced with a correct, new safety belt, preferably by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Replacement after a crash may be necessary even if a safety belt shows no visible dam-age. Anchorages that have been loaded must also be inspected.

WARNING
Inappropriate spare parts and accessories as well as unprofessionally performed work, modi-fications and repairs can cause vehicle damage, accidents and serious personal injuries.
x Volkswagen strongly recommends to only use accessories approved by Volkswagen and Genuine Volkswagen Parts®. These parts and accessories have been evaluated by Volkswagen for their suitability, reliability and safety.
x Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic equipment, repair infor-mation, and trained personnel to properly replace any airbag in your vehicle and assure sys-tem effectiveness in a crash.
x Only install parts on the vehicle that are consistent with factory-installed parts with re-spect to design and characteristics.
x Never store, mount or attach objects, such as cup holders or phone cradles on or next to the airbag module covers or within the airbags deployment zones.
x Only use wheel rim / tire combinations approved by Volkswagen for the respective vehicle type.
Break-in period

Volkswagen recommends that you consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing accessories, spare parts or other equipment. Always do so if you want to install additional accessories or replace parts. Your authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide information about legal requirements and factory-recommended accessories, spare parts, and other equipment.
WARNING
Improper vehicle modifications and repairs affect the performance of the airbag system and cause malfunctions and severe personal injuries.
x Never store, mount or attach objects, such as cup holders or phone cradles, on or next to the airbag module covers or within the airbag deployment zones.
x Objects on or near the surface where airbags are located can come loose and cause seri-ous personal injury if the airbag deploys.
Operating fluids and equipment

WARNING
Improper care and servicing, and improper modification and repair work, can increase the risk of personal injury and death by preventing an airbag from deploying when needed or deploying an airbag unexpectedly:
x Never repair, adjust, or change any parts of the airbag system.
x All work on the airbag system, steering wheel, instrument panel, front seats or electrical system (including the installation of audio equipment, cellular telephones and CB radios, etc.) should be performed by authorized Volkswagen dealers or authorized Volkswagen Ser-vice Facilities. They have the necessary manuals, training, and special equipment.
x The airbag system can be activated only once. After an airbag has inflated, it must be replaced.
x Use only original equipment airbags approved by Volkswagen. Have them installed by a trained technician who has the necessary tools and diagnostic equipment to properly replace any airbag in your vehicle and assure system effectiveness in a crash.
x Never permit salvaged or recycled airbags to be installed in your vehicle.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate Materi-al. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.
Notice about data recorded by the Event Data Recorder and vehicle
control modules

x upon the official request by the police;
x upon the order of a court of law or a government agency; or
x for the defense of a lawsuit through the judicial discovery process.
Volkswagen may also use the data for research about vehicle operation and safety performance or provide the data to a third party for research purposes without identifying the specific vehicle or infor-mation about the identity of its owner or lessee.
NOTE: Your vehicle may be equipped with Volkswagen Car-Net. Please see ⇒ page 30 and the Volkswagen Car-Net Terms of Service and Privacy Policy at (http:// www.vw.com/carnet) for details regarding how Volkswagen collects, processes, transmits, uses and shares information obtained through the Volkswagen Car-Net equipment and service.
Your vehicle is also equipped with a number of electronic control modules for various vehicle systems, such as engine management, emission control, airbags, and safety belts.
These electronic control modules record data during normal vehicle operation that may be needed by trained technicians for diagnostic and repair purposes. The recording capability of these modules is limited to data (no sound is recorded). Only a small amount of data is actually recorded over a very limited period of time, or stored when a system fault is detected by a control module. Some of the data stored may relate to vehicle speed, direction, or braking, as well as restraint system use and perfor-mance in the event of a crash. Stored data can also only be read and downloaded with special equip-ment that is directly connected to the vehicle.
Using a mobile phone in a motor vehicle when it is not connected to
the vehicle telephone antenna - some important things to know

Lights up Possible cause Proper response
%0# Engine control malfunction (Electronic Power Control).
Have engine checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
D Diesel engine pre-glow before engine start-up.
B Engine control / monitoring system mal-function (engine Malfunction Indicator Light - MIL)
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key dead. – Too far away from vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can do so safely
Outside mirrors move when vehicle is unlocked. Convenience settings are stored. Correct convenience settings
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information Sys-tem.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights adjusted too high.– Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facili-ty. – Change light bulbs – Switch on low beams