1) Do not use Rear Assist in the following situations:  
– If the area behind the vehicle cannot be seen clearly or complete-
ly.  
– If the rear of the vehicle is heavily loaded.  
– When the luggage compartment lid is open.  
– If the driver is not familiar with the system.  
– If the position or angle of the camera has changed, such as after a 
rear-end collision. Have the system checked by an authorized 
Volkswagen dealer or an authorized Volkswagen Service Facility.  
 
 
2) Examples of optical distortion by the camera:  
The Rear Assist camera displays only two-dimensional images. Re-
cesses and protruding objects on the ground or protruding parts on 
other vehicles are difficult or impossible to identify due to the lack of 
depth of field.  
Objects or another vehicle may seem closer or farther away on the 
screen than they really are:  
– When driving from a level surface onto an upward or downward 
slope.  
– When driving up or down a slope onto a level surface.  
– If the rear of the vehicle is heavily loaded.  
– When approaching protruding objects. These objects can disap-
pear from the field of view when backing up.  
 
Cleaning the camera lens 
Keep the camera lens clean and free of snow and ice: 
  Engage the parking brake. 
  Switch on the ignition.