2015 VOLKSWAGEN GOLF SPORTWAGEN phone

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmit-ters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒  Unlocking or locking the vehicle from the outside or
the power locking buttons ⇒  Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened in this span of time, the vehicle is automatically locked afterwards.
Indicator light in the remote control vehicle key

Fig. 19 Indicator light in the remote control vehicle key.

NOTICE
x Do not clean leatherette with solvents, floor wax, shoe polish, stain remover, or similar products.
x These can cause the material to become brittle and break. Sharp-edged objects and items on clothing and belts (such as belt clips, mobile phone cases, zippers, rivets, and rhinestones) can damage upholstery material and fabric trim.
x If the vehicle is left in the sun for a long time, cover the upholstery to protect the leatherette from direct sunlight and to help prevent fading or discoloration.
Cleaning storage compartments and cup holders

WARNING
Inappropriate spare parts and accessories as well as improperly performed work, modifica-tions and repairs can cause vehicle damage, accidents and serious personal injuries.
x Volkswagen strongly recommends to only use accessories approved by Volkswagen and Genuine Volkswagen Parts®. These parts and accessories have been evaluated by Volkswagen for their suitability, reliability and safety.
x Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic equipment, repair infor-mation, and trained personnel to properly replace any airbag in your vehicle and assure sys-tem effectiveness in a crash.
x Only install parts on the vehicle that are consistent with factory-installed parts with re-spect to design and characteristics.
x Never store, mount, or attach objects, such as cup holders or phone cradles, on or next to the airbag module covers or within the airbags deployment zones.
x Only use wheel rim/tire combinations approved by Volkswagen for the respective vehicle type.
Break-in period

Volkswagen recommends that you consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing accessories, spare parts or other equipment. Always do so if you want to install additional accessories or replace parts. Your authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide information about legal requirements and factory-recommended accessories, spare parts, and other equipment.
WARNING
Improper vehicle modifications and repairs affect the performance of the airbag system and cause malfunctions and severe personal injuries.
x Never store, mount, or attach objects, such as cup holders or phone cradles, on or next to the airbag module covers or within the airbag deployment zones.
x Objects on or near the surface where airbags are located can come loose and cause seri-ous personal injury if the airbag deploys.
Operating fluids and equipment

WARNING
Improper care and servicing, and improper modification and repair work, can increase the risk of personal injury and death by preventing an airbag from deploying when needed or deploying an airbag unexpectedly:
x Never repair, adjust, or change any parts of the airbag system.
x All work on the airbag system, steering wheel, instrument panel, front seats or electrical system (including the installation of audio equipment, mobile telephones and CB radios, etc.) should be performed by authorized Volkswagen dealers or authorized Volkswagen Service Facilities. They have the necessary manuals, training, and special equipment.
x The airbag system can be activated only once. After an airbag has inflated, it must be replaced.
x Use only original equipment airbags approved by Volkswagen. Have them installed by a trained technician who has the necessary tools and diagnostic equipment to properly replace any airbag in your vehicle and assure system effectiveness in a crash.
x Never permit salvaged or recycled airbags to be installed in your vehicle.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate Materi-al. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.
Notice about data recorded by the Event Data Recorder and vehicle
control modules

x upon the official request by the police;
x upon the order of a court of law or a government agency; or
x for the defense of a lawsuit through the judicial discovery process.
Volkswagen may also use the data for research about vehicle operation and safety performance or provide the data to a third party for research purposes without identifying the specific vehicle or infor-mation about the identity of its owner or lessee.
NOTE: Your vehicle may be equipped with Volkswagen Car-Net. Please see ⇒ page 32 and the Volkswagen Car-Net Terms of Service and Privacy Policy at (http:// www.vw.com/carnet) for details regarding how Volkswagen collects, processes, transmits, uses and shares information obtained through the Volkswagen Car-Net equipment and service.
Your vehicle is also equipped with a number of electronic control modules for various vehicle systems, such as engine management, emission control, airbags, and safety belts.
These electronic control modules record data during normal vehicle operation that may be needed by trained technicians for diagnostic and repair purposes. The recording capability of these modules is limited to data (no sound is recorded). Only a small amount of data is actually recorded over a very limited period of time, or stored when a system fault is detected by a control module. Some of the data stored may relate to vehicle speed, direction, or braking, as well as restraint system use and perfor-mance in the event of a crash. Stored data can also only be read and downloaded with special equip-ment that is directly connected to the vehicle.
Using a mobile phone without a vehicle-integrated antenna - some
important things to know

Therefore we strongly recommend that you use your mobile telephone in your vehicle only when it is properly attached to an appropriate cradle mounted on a base plate on the instrument panel.
Because of the large number and variety of mobile telephones on the market and the frequency with which new models are introduced, Volkswagen does not offer cradles for mobile telephones. Please check with the manufacturer of the mobile telephone that you plan to use.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
WARNING
A mobile phone on the seat, instrument panel or in other places can be thrown around the inside of the vehicle during a sudden braking maneuver, a crash or other accident and injure vehicle occupants.
x Never place or attach accessories or other objects (such as cup holders, telephone brack-ets, note pads, navigation systems, large, heavy or bulky objects) on the doors, on the wind-shield, over or near the area marked “AIRBAG” on the steering wheel, instrument panel, backrests or between these areas and the occupant. Such objects could cause serious injury in a collision, especially if an airbag inflates.
WARNING
Using a mobile phone or CB radio inside the vehicle without a properly installed and separate outside antenna can be dangerous to your health and that of your passengers because the electromagnetic radiation energy that mobile phones and CB radios emit may be above es-tablished limits. This also applies if the outside antenna is not installed properly.
x Always keep the mobile phone antenna at least 8 in. (20 cm) away from pacemakers. Heart specialists advise that mobile phones can adversely affect the way pacemakers work.
x Never carry a mobile phone that is switched on in the breast pocket directly over a pace-maker.
x If you suspect there may be interference with a pacemaker or other medical device, switch the mobile phone off immediately.

WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause the battery to explode, leading to serious personal injury. To help reduce the risk of battery explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system ⇒  Vehicle battery.
x Always make sure that the battery providing starting assistance (the booster battery) has the same voltage as the dead battery (12 V) and about the same amperage capacity (see bat-tery label).
x Never jump-start a vehicle with a thawed or frozen vehicle battery. The battery can ex-plode. A dead battery can freeze at temperatures around +32 °F (0 °C).
x A battery that is frozen or was frozen, but has since thawed, must be replaced.
x When the vehicle battery is jump-started, it gives off hydrogen gas, which is highly explo-sive! Always keep fire, sparks, open flame, and smoking materials far away from vehicle bat-teries. Never use a mobile telephone while connecting or disconnecting jumper cables.
x Jump-start batteries only in well-ventilated areas. Batteries give off highly explosive hy-drogen gas during jump-starting.
x Always route the jumper cables so that they cannot get caught in any moving parts in the engine compartment.
x Never short out the battery terminals by connecting the positive (+) and negative (-) termi-nals with each other.
x Never connect the negative cable from the other vehicle directly to the negative terminal of the dead battery, as this may cause the hydrogen gas given off by the dead battery to ex-plode.
x Never attach the negative cable from the vehicle providing starting assistance to any part of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal parts of the vehicle.
x Always follow the instructions of the jumper cable manufacturer.
NOTICE
To help prevent extensive damage to the vehicle electrical system, read and heed the follow-ing:
x Connecting jumper cables improperly can cause a short circuit and do expensive damage to the vehicle's electrical system.
x Do not let the vehicles touch each other while the jumper cables are connected. If they do, electrical current may flow between the vehicles when the positive (+) terminals are connected, causing electrical system damage.