2015 VOLKSWAGEN EOS window

Windshield cleaners, special cleaners, and cleaning cloths are available from your authorized Volkswagen dealer and authorized Volkswagen Service Facility.
Removing snow
Remove snow from all windows and outside mirrors with an appropriate brush.
Removing ice
The best way to remove ice is with a deicer spray. When using an ice scraper always scrape in one direction, never back and forth. Dirt can scratch the glass when moving the scraper backward.
WARNING
Dirty or fogged up windows reduce visibility and increase the risk of accidents and severe injuries.
x Don't drive until you have clear visibility through all windows.
x Remove ice, snow and condensation from all inside and outside window surfaces.
NOTICE
x Never mix recommended cleaning agents with other cleaning agents in the windshield washer reservoir. If you do, this could cause sediments or other by-products that can clog the windshield wiper nozzles.
x Never use warm or hot water to remove snow and ice from windows and mirrors. This could cause the glass to crack!
x The heating elements for the rear defroster are on the inside of the rear window. Do not put stickers over the heating elements on the inside of the rear window and never clean the inside of the windows with corrosive or acidic cleaning agents or other chemicals that could damage the heating elements.
Cleaning and changing the windshield wiper blades

Fig. 159 Changing the windshield wiper blades.

Check all wiper blades regularly. Wiper blades that grab and squeak must be replaced if worn or
damaged and cleaned if dirty ⇒ .
Replace worn or damaged wiper blades immediately. Replacement blades may be purchased from any authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Lifting and tilting windshield wiper arms
Move the wiper arms to the service position before lifting them away from the windshield ⇒ page 126, Windshield wipers and washer.
It is not possible to lift the wiper arms away from the windshield when they are not in the service position.
When lifting or replacing a wiper blade on a window, grip it only by its mounting and not by the blade itself.
Cleaning the wiper blades
x Lift the wiper arm(s) away from the windshield.
x Using a soft cloth, carefully remove dust and dirt from the wiper blades.
x If the blades are very dirty, carefully clean them with a sponge or cloth ⇒ .
x Carefully fold the wiper arm back down onto the windshield.
Changing wiper blades
x Lift the wiper arm(s) away from the windshield.
x Press and hold the release button ⇒ fig. 159 (1).
x While lifting the wiper blade in the direction of the wiper arm, pull off the wiper blade in the direction of the arrow. This may require moderate force.
x Install a new wiper blade of same length and type onto the wiper arm by pushing in the opposite direction of the arrow until it latches.
x Carefully fold the wiper arm back down onto the windshield.
WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and severe injuries.
x Always change wiper blades if they are damaged or worn, and if they cannot clean the windows sufficiently.
NOTICE
x Damaged or dirty wiper blades can scratch the windshield.
x Solvents, abrasive sponges and sharp-edged objects will damage the graphite coating on the wiper blades.
x Do not clean the windows with gasoline, nail polish remover, paint thinner or similar fluids.
x To help prevent damage to the engine hood and the windshield wiper arms, lift the wiper arms away from the windshield only when they are in the service position.
Cleaning the wind deflector

Care of the power sunroof seals (A)
x Briefly press the  button in the center console to tilt open the power sunroof ⇒ page 66.
x Press the  button again briefly one more time. The power sunroof is opened.
x Hold down the lever in the center console to start opening the CSC roof, but only until the sunroof moves to the rear as far open as possible to expose the seals. The roof frame must not separate from the top of the windshield frame. The rear window element must not lift up!
x Use a soft, lint-free cloth and a light cleaning solution to remove dust and dirt from the roof seals,
shown in green ⇒ fig. 160 (A).
x If necessary, also remove dust and dirt from the painted sealing surfaces.
x Dry the roof seals thoroughly
x Volkswagen recommends the sparing application of suitable care products ⇒ page 315 to the
rubber seals ⇒ .
Care of the rubber seals around the power windows (B)
x Use a soft, lint-free cloth and lots of water to remove dust and dirt from the window seals, shown in yellow (B).
x Do not use any care products on the (B) seals ⇒ . The care product could wash down on the glass and smudge it!
Care of the rubber seals around the luggage compartment lid and the doors (C)
x Use a soft, lint-free cloth and lots of water to remove dust and dirt from the door and rear lid seals, shown in blue (C).
x If necessary, also remove dust and dirt from the painted sealing surfaces.
x Dry the roof seals thoroughly
x Volkswagen recommends the sparing application of suitable care products to the rubber seals ⇒ 
.
Recommended rubber care product overview

Seal Recommended product
(A) Maintenance set (original accessory) 000.096.331 or special lubricant (liquid)G 052 172 A1
(B) Clean only! Use no care products.
(C) Silicone-free rubber care product or special lubricant (liquid)G 052 172 A1

NOTICE
x Using the wrong care product can damage the seals. Check with an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for information about suitable products.
x Do not use any rubber cleaning or treatment products containing silicone, or any products containing acids, such as industrial dust removers or insect removal products, on the seals around the power sunroof (A).

NOTICE
To help prevent damage to the vehicle if you should have to push it a short distance by hand, never push against spoilers, lights, body panels, windows, or similar parts. Concentrating force on these parts of the vehicle can cause expensive damage that may not always be obvious right away.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the ignition is switched off.

WARNING
Before using the emergency procedure to close the CSC roof, park the vehicle as far away from moving traffic as possible. If necessary, switch on the emergency flashers and set up a warning triangle. Obey all applicable legal requirements.
NOTICE
If the vehicle's battery fails or the power windows won't work, the door windows are not lowered when the door is opened or closed. Always close and open the door carefully to help prevent damage to the window, the paint, or the rubber seal.
NOTICE
x Before using the emergency procedure to close the CSC roof and while doing it, check the area behind the vehicle for possible obstacles and make sure there is enough room to avoid damage. Rear lid assist does not work before and during the emergency closing procedure.
x Never close the CSC roof if the car is on a workshop hoist, parked with one side on a curb, or raised on a vehicle jack or jack stands.
NOTICE
To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency locking or unlocking.
Manually unlocking and locking the driver door

Fig. 164 Door handle on driver door: Concealed lock cylinder.

windows and the power sunroof6. Note the instructions for the anti-theft alarm system ⇒  Power locking system.
x Unfold the key bit from the remote control vehicle key ⇒ , Vehicle key set.
x If the lock cylinder has a cover cap, insert the key bit from below into the opening of the cover cap
on the driver door ⇒ fig. 164 (arrow) and lift the cover cap off. Grasping the door handle and pulling slightly makes it easier to remove the cap.
x Insert the key bit into the lock cylinder of the driver door and unlock or lock the door.
x Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door handle and pulling slightly makes it easier to reinstall the cap.
Special considerations when unlocking:
x If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the
unlocked vehicle. But the alarm is not triggered at first ⇒  Power locking system.
x Open the driver door. The alarm will sound.
x Switch on the ignition. For vehicles with Keyless Access, deactivate the alarm by holding the remote control vehicle key to the right of the steering column trim and pressing the starter button Starter button, if necessary. The electronic immobilizer recognizes a valid remote control vehicle key when the ignition is switched on and deactivates the anti-theft alarm system.
The driver door can be unlocked separately from the inside the vehicle by pulling the door handle
to open the door ⇒  Power locking system.
The anti-theft alarm system is not activated when the vehicle is locked manually with the key bit Power locking system.
Manually locking the passenger door

Fig. 165 On the front side of the passenger door: Emergency lock, covered by a rubber seal.
6 The settings that determine which windows close or open can be changed through the Convenience
submenu in the instrument cluster display ⇒ page 25, Convenience submenu.

x Pull the sunroof switch ⇒ fig. 171. The sunroof should move to the point of resistance and then open completely again.
x Within 2 seconds, pull the switch again ⇒ fig. 171 and hold it until the sunroof closes completely. The sunroof will close with extra force. Pinch protection will be disabled while the sunroof is closing!
In some cases, the emergency closing procedure for the CSC roof can be used to close the
power sunroof ⇒  Emergency closing of the CSC roof.
Emergency closing of the CSC roof

Fig. 172 CSC roof switch in the center console.

Fig. 173 Driver's door control to open and close all windows.

The indicator light may be flashing in the instrument cluster. In addition, there may be a text message in the instrument cluster display that gives instructions as to what to do.
Possible situations for emergency closing
Provided the preliminary requirements have been met, the CSC roof can be closed using the emergency procedure if you have one or more of the following problems:
x The windows in the doors will not go down.
x The soft-close feature of the luggage compartment lid is not working.
x Sensors that determine the position of the CSC roof when it is opening and closing are not working.
Emergency CSC roof closing
x Check whether there is enough room behind the vehicle for the luggage compartment lid to swing out backwards.
x Open the driver and passenger door and leave the doors open.
x Press your thumb on the top part of the Volkswagen emblem on the luggage compartment lid, and flip lower part of the emblem outward. This unlocks the rear lid. But do not lift the luggage compartment lid.
x Switch the ignition off and back on again.
x Start the engine.
x Pull and hold the center console lever ⇒ fig. 172 for at least 30 seconds.
x Release the lever.
x Pull and hold the lever again ⇒ fig. 172 and immediately pull back and hold the driver door switch
⇒ fig. 173 (1) until the CSC roof has completely closed and locked.
It takes a few seconds for the closing process to start after you pull both controls. A tone sounds and the indicator light in the instrument cluster display lights up during the emergency closing process. There may also be a message in the instrument cluster display.
The closing process is immediately interrupted if you let go of the lever or the switch or if one of the
cancel conditions changes (⇒ Cancel conditions for emergency closing). The process can be restarted by again pulling the center console lever and the switch in the driver door.
x After emergency roof closing is complete, continue to hold the lever and switch to close all windows.
x OR: After emergency closing, pull switch (1).
x OR: Insert the key in the lock of the driver's door, turn in the closing direction, and hold until all windows are closed.
x Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Cancel conditions for emergency closing
Emergency closing the CSC roof is canceled if any of the following situations occurs:
x The lever in the center console or the switch in the driver door is released.
x The ignition is switched off.
x Any door is shut.
x The vehicle battery voltage is less than 9 Volts.
x The luggage compartment lid is closed before the roof frames are locked into the mountings on the windshield.
x The vehicle moves at a speed greater than about 0.6 mph (1 km/h).
x The outside temperature is below +5° F (- 15° C).