Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.
Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can safely do so.
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction. Check whether any technical requirement for opening and closing the CSC roof is not met. If necessary contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Features do not work as described in this manual. Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
windows and the power sunroof6. Note the instructions for the anti-theft alarm system ⇒ Power locking system.
x Unfold the key bit from the remote control vehicle key ⇒ , Vehicle key set.
x If the lock cylinder has a cover cap, insert the key bit from below into the opening of the cover cap
on the driver door ⇒ fig. 164 (arrow) and lift the cover cap off. Grasping the door handle and pulling slightly makes it easier to remove the cap.
x Insert the key bit into the lock cylinder of the driver door and unlock or lock the door.
x Reinsert the cover cap from top to bottom and press until it clicks into place. Grasping the door handle and pulling slightly makes it easier to reinstall the cap.
Special considerations when unlocking:
x If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the
unlocked vehicle. But the alarm is not triggered at first ⇒ Power locking system.
x Open the driver door. The alarm will sound.
x Switch on the ignition. For vehicles with Keyless Access, deactivate the alarm by holding the remote control vehicle key to the right of the steering column trim and pressing the starter button Starter button, if necessary. The electronic immobilizer recognizes a valid remote control vehicle key when the ignition is switched on and deactivates the anti-theft alarm system.
The driver door can be unlocked separately from the inside the vehicle by pulling the door handle
to open the door ⇒ Power locking system.
The anti-theft alarm system is not activated when the vehicle is locked manually with the key bit Power locking system.
Manually locking the passenger door
Fig. 165 On the front side of the passenger door: Emergency lock, covered by a rubber seal.
6 The settings that determine which windows close or open can be changed through the Convenience
submenu in the instrument cluster display ⇒ page 25, Convenience submenu.
