2015 VOLKSWAGEN CC service

Remote Vehicle Access:
Feature Description
Remote
Status
Check
Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPh-
one® or Android® app (text and data rates apply). You
can find out if the doors, luggage compartment and
engine hood are open or closed, whether the car lights
are on or off, the level of fuel in the tank, when the
vehicle needs to be serviced next and more.


Diagnostics & Maintenance:
Feature Description
Dealer
Scheduling
Press the • button in the 3-button module: The vehi-
cle will initiate a call to the Volkswagen Car-Net Re-
sponse Center where a Volkswagen Car-Net Custom-
er Specialist will connect you with an authorized
Volkswagen dealer to schedule your service appoint-
ment. The address of the dealer’s location can also be
sent by the Customer Specialist to your factory-
installed navigation system (if equipped).
Vehicle
Health
Report
View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-
date diagnostics in a monthly email report or by im-
mediate request.

WARNING
Refer to your vehicle's warning and indicator lights for the most
current diagnostic information. Always consult this manual for
maintenance guidelines. Failure to heed warning lights and in-
strument cluster text messages can cause the vehicle to break
down in traffic and result in a collision and serious personal
injury.
Never ignore warning lights or text WARNINGS.
Always stop the vehicle as soon as it is safe to do so.
Park the vehicle at a safe distance from moving traffic and
where no part of the hot catalytic converter and exhaust system
can come into contact with flammable materials under the vehi-
cle, such as dry grass, brush, spilled fuel, etc.
A broken down vehicle presents a high accident risk for itself
and others. Switch on emergency flashers and set up a warning
triangle to warn oncoming traffic.
The Volkswagen Car-Net website (http:// www.vw.com/carnet)
contains the most up-to-date information and instructions about
Volkswagen Car-Net services.
Please regularly visit the website to learn about changes to ser-
vices and new features.
Volkswagen Car-Net features can be modified, discontinued, deac-
tivated, reactivated or expanded without any further notice.
Application software (“apps”)

about how the apps collect, use and share information about you,
your vehicle or your mobile device.
The application software provided may be designed to be used for a
variety of purposes and be specific to your vehicle and country ⇒ .
The content, range of software provided and application software
provider can vary. Some application software is also subject to the
availability of services provided by third parties. In order for some
application software to work, wireless service reception must be
strong enough to handle the data exchange involved (text and data
rates apply).
Application software descriptions may be provided by the service pro-
vider.
Due to the multitude of mobile devices and fast pace of software de-
velopment, the application software provided may not run on all mo-
bile devices and their operating systems. This may even apply for the
same model of a mobile device. For example, application software
may run on version 2 of the device's operating system but not on ver-
sion 3.
Application software can be modified, discontinued, deactivated, re-
activated or expanded without any further notice.
In order for some application software to work, the wireless or cable
connection between the factory-installed Radio or Navigation system
and a compatible, functioning mobile device must be strong enough
and uninterrupted.
NOTICE
Volkswagen is not responsible for vehicle damage caused by
inferior-quality or malicious application software, poorly pro-
grammed application software, insufficient wireless service re-
ception, data loss during transmission or misuse of mobile de-
vices.

3-button module

Fig. 17 In the roof console: 3-button module to access Volkswagen
Car-Net service operators

LED light in the 3-button module
The LED light in the 3-button module will be green during the trial
period and whenever you have an active subscription. The LED light
will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net Services. The LED light will be
red only during a VW Car-Net hardware malfunction or fault.
WARNING
Application software and Volkswagen Car-Net services that are
unsuitable or improperly used can cause accidents, serious
personal injury and vehicle damage.
Volkswagen Car-Net services can be used only where ade-
quate cellular and GPS signals are available
Volkswagen recommends using only services and applica-
tion software that are provided by Volkswagen or Verizon
Telematics, Inc. (VzT) specifically for your vehicle.
Protect the mobile device and its application software from
misuse.
Never modify application software and Volkswagen Car-Net
services.
Always read and heed the operating instructions for the mo-
bile device.
WARNING
Driver distraction causes accidents, collisions and serious per-
sonal injury! Using application software and Volkswagen Car-
Net services while driving can distract the driver from traffic.
Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net
and mobile phone calls via the mobile phone package.
When a Volkswagen Car-Net service is accessed through the
3-button module call buttons any calls on a mobile device con-
nected to the vehicle’s mobile phone package will be automati-
cally disconnected.

d Secure animals in the vehicle with a system that corresponds to
their weight and size.
WARNING
Always observe traffic rules and posted speed limits and use
common sense. Your good judgment can mean the difference
between arriving safely at your destination and being seriously
injured in a crash or other kind of accident.
Regular service and maintenance of your vehicle is important
both for operational and driving safety and to help prolong your vehi-
cle's service life. Always follow the scheduled maintenance intervals
in the ⇒ Booklet Warranty and Maintenance, especially for changing
the brake fluid. Hard use, frequent stop-and-go driving, driving in very
dusty areas, trailer towing, and other factors may make it necessary
to have the vehicle serviced more frequently. Ask an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for
more information.
Driving in other countries

d For gasoline engines: Is unleaded fuel with the right octane rating
readily available?
d Are engine oil (⇒ Engine oil) and other operating fluids that meet
Volkswagen quality and performance requirements available where
you will be driving? For more information, please see
⇒ Booklet Warranty and Maintenance.
d Does the factory-installed navigation system work in the countries
where you will be driving, and is navigation data available?
d Are special or heavy-duty tires necessary for the kind of driving
expected?
NOTICE
Volkswagen is not responsible for mechanical damage that may
result from substandard fuel or service or the unavailability of
Genuine Volkswagen parts.
Driving through water on roads

You can obtain additional or duplicate remote control vehicle keys
from authorized Volkswagen dealers, authorized Volkswagen Service
Facilities, and from certain independent repair facilities and lock-
smiths which are qualified to make remote control vehicle keys.
Each vehicle key must be programmed by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility in order for it to
work with your vehicle.
To find the nearest qualified independent repair facility, locksmith, or
Volkswagen dealer which can cut and code replacement vehicle
keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit
http://www.vw.com and search for “replacement keys.”
Canadian customers can contact an authorized Volkswagen dealer or
Volkswagen Service Facility or call the Volkswagen Canada Custom-
er CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components.
Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless
you actually want to use the function in question. Since terrain and
conditions vary, pressing a button on the remote control vehicle key
when it is not necessary may unlock the vehicle or set off the panic
alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupt-
ed by interference from transmitters near the vehicle that use the
same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad
weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒ fig. 20 or the power
locking buttons⇒ Unlocking or locking the vehicle from the inside are
pushed repeatedly in quick succession, the power locking system is
switched off for a brief period to help keep it from being overloaded.
The vehicle is then unlocked for about 30 seconds. Unless a door or