2015 VOLKSWAGEN CC service

WARNING
Items stored between the safety belt buckle and the center con-
sole can cause safety belt buckle to send the wrong infor-
mation to the airbag control unit and prevent the Advanced Air-
bag System from working properly.
Always make sure that nothing can interfere with the safety
belt buckles and that they are not obstructed.
WARNING
Improper care and servicing, and improper modification and
repair work, can increase the risk of personal injury and death
by preventing an airbag from deploying when needed or de-
ploying an airbag unexpectedly:
Never repair, adjust, or change any parts of the airbag sys-
tem.
All work on the airbag system, steering wheel, instrument
panel, front seats or electrical system (including the installation
of audio equipment, mobile telephones and CB radios, etc.)
should be performed by authorized Volkswagen dealers or au-
thorized Volkswagen Service Facilities. They have the neces-
sary manuals, training, and special equipment.
The airbag system can be activated only once. After an air-
bag has inflated, it must be replaced.
Use only original equipment airbags approved by
Volkswagen. Have them installed by a trained technician who
has the necessary tools and diagnostic equipment to properly
replace any airbag in your vehicle and assure system effective-
ness in a crash.
Never permit salvaged or recycled airbags to be installed in
your vehicle.
Undeployed airbag modules and safety belt pretensioners are
classified as Perchlorate Material. Special handling may apply – see
http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all appli-
cable legal requirements regarding handling and disposal of the vehi-
cle or parts of its restraint system, including airbag modules and safe-
ty belts with pretensioners. Authorized Volkswagen dealers and au-

thorized Volkswagen Service Facilities are familiar with the require-
ments, and we recommend that you have them perform this service
for you.
Notice about data recorded by the Event Data Recorder and
vehicle control modules

Some state laws restrict the retrieval or downloading of data stored by
EDRs installed in a vehicle for the express purpose of retrieving data
after an accident or crash event without the owner's consent.
Volkswagen will not access the EDR and/or similar data or give it to
others - unless the vehicle owner (or lessee if the vehicle has been
leased) agrees, or;
upon the official request by the police;
upon the order of a court of law or a government agency; or
for the defense of a lawsuit through the judicial discovery process.
Volkswagen may also use the data for research about vehicle opera-
tion and safety performance or provide the data to a third party for
research purposes without identifying the specific vehicle or infor-
mation about the identity of its owner or lessee.
NOTE: Your vehicle may be equipped with Volkswagen Car-Net.
Please see the Volkswagen Car-Net Terms of Service and Privacy
Policy at (http:// www.vw.com/carnet) for details regarding how
Volkswagen collects, processes, transmits, uses and shares infor-
mation obtained through the Volkswagen Car-Net equipment and
service.
Your vehicle is also equipped with a number of electronic control
modules for various vehicle systems, such as engine management,
emission control, airbags, and safety belts.
These electronic control modules record data during normal vehicle
operation that may be needed by trained technicians for diagnostic
and repair purposes. The recording capability of these modules is
limited to data (no sound is recorded). Only a small amount of data is
actually recorded over a very limited period of time, or stored when a
system fault is detected by a control module. Some of the data stored
may relate to vehicle speed, direction, or braking, as well as restraint
system use and performance in the event of a crash. Stored data can
also only be read and downloaded with special equipment that is di-
rectly connected to the vehicle.
Using a mobile phone without a vehicle-integrated antenna -
some important things to know

Mobile or cellular telephones send and receive radio waves, some-
times called “radiofrequency energy” (RF energy), both when they are
being used and when they are in standby mode. Current scientific
literature indicates that radio waves that exceed a certain level can
have effects on the human body. Limits and guidelines have been
established by governmental authorities and international committees
in an effort to keep the electromagnetic radiation from mobile phones
at levels that will not cause health problems. However, there is no
scientifically based proof that wireless phones are absolutely safe.
Therefore, some experts recommend a precautionary approach re-
garding the use of mobile phones by taking measures that lower the
personal exposure to electromagnetic fields. When using a mobile
telephone inside a motor vehicle without a proper connection to an
integrated vehicle telephone antenna, the personal exposure to elec-
tromagnetic fields will be higher than when using the mobile tele-
phone while properly connected to an integrated or other outside ve-
hicle telephone antenna.
Your vehicle may be equipped with an optional hands-free system
that will permit many of the features of compatible Bluetooth® enabled
mobile telephones to be used for greater convenience and is con-
sistent with the laws of an increasing number of states and localities
that prohibit the use of mobile telephones without some kind of
hands-free device.
The hands-free system in your vehicle can be used with certain mo-
bile phones that are connected by wire and hardware connector or via
compatible Bluetooth® enabled phones with a cradle that is designed
to fit your mobile telephone.The special cradle offers several ad-
vantages: The phone cradle must be safely secured to the base plate.
Your phone is firmly attached to the instrument panel and is within
reach at all times. Placing the phone in its cradle permits it to be
charged, but more importantly connects the mobile phone to the vehi-
cle's outside antenna. A mobile telephone that is properly connected
to the integrated or other outside vehicle telephone antenna will lower
the personal exposure to electromagnetic fields. You should also ex-
perience a better quality of service. Although a mobile telephone can
be used inside your vehicle without a cradle, the phone will not be
securely attached to the vehicle, will not be charged through the cra-
dle wiring, and more importantly will not be connected to the vehicle's
integrated telephone antenna. The mobile phone will also not be re-

Government regulations in the United States and Canada require that
automobiles meet specific emission regulations and safety standards.
Therefore, vehicles built for the U.S. and Canada differ from vehicles
sold in other countries.
If you plan to take your vehicle outside the continental limits of the
United States or Canada, there is the possibility that:
Unleaded fuels for vehicles with catalytic converters may not be
available.
Fuel may have a considerably lower octane rating and may cause
engine damage.
Service may be inadequate due to lack of proper service facilities,
tools or testing equipment.
Replacement parts may not be readily available.
DVD navigation systems for vehicles built for the United States and
Canada will not necessarily work in Europe, and may not work in oth-
er countries outside of North America.
NOTICE
Volkswagen is not responsible for mechanical damage that may
result from substandard fuel or service or the unavailability of
Genuine Volkswagen parts.
Volkswagen is not responsible if the vehicle does not meet the
respective legal requirements in other countries and continents.
Radio antenna and reception

NOTICE
Antennas installed on the insides of windows can be damaged
by abrasive objects or by corrosive or acidic cleaning agents or
other chemicals. Do not place any stickers on the windshield-
integrated antenna and never clean the antenna with corrosive
or acidic cleaning agents or other chemicals.
Operating electrical devices near the integrated windshield an-
tenna may interfere with AM radio reception.
Volkswagen service information

Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.

Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.

Description Possible causes,
among others Possible remedy
DSG® Direct Shift
Gearbox too hot.
Stop vehicle as soon as
you can safely do so.
Driver seat and
outside mirrors
move when vehi-
cle is unlocked.
Convenience
settings are stored.
Correct convenience
settings
Memory-seat set-
tings are stored.
– Reassign seat setting
– Clear memory-seat
memory
Front seats can-
not be adjusted
with power con-
trols.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if
necessary
No jack, spare
wheel, or com-
pact spare wheel
in the vehicle.
Equipment differs
depending on the
vehicle.
No direct corrective action
possible; depends on the
vehicle equipment. Con-
tact an authorized
Volkswagen dealer or an
authorized Volkswagen
Service Facility for assis-
tance.
Vehicle has run-flat
tires (mobility tires).
Features do not
work as de-
scribed in this
manual.
Settings were ad-
justed in the
Volkswagen Infor-
mation System.
Check and reset to factory
settings if necessary
Headlights do not
light up the road
as they should.
– Headlights incor-
rectly adjusted.
– Light bulbs burned
out.
– Low beams not
switched on.
– Have the headlight
range adjusted by an au-
thorized Volkswagen
dealer or an authorized
Volkswagen Service Fa-
cility.
– Change light bulbs
– Switch on low beams