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Insect splatter, bird droppings, tree sap, road dirt, industrial deposits, tar, soot, road salt, and other aggressive materials can damage vehicle graphics.
The longer these aggressive deposits stay on the vehicle graphics, the more damage they do. High temperatures (including strong sunlight) increase their corrosive effects. Wash the vehicle immediately
and thoroughly with warm water or with a mild soap solution ⇒ .
Remove stubborn deposits carefully with mild alcohol-based cleaners and then rinse with warm water. Do not clean vehicle graphics with aggressive cleaning agents such as gasoline, paint thinner, or solvents.
Caring for vehicle graphics
In general, follow the same care instructions for vehicle graphics as you do for the vehicle’s paint finish
⇒ Waxing and polishing vehicle paint.
Apply a coat of liquid hard wax to vehicle graphics regularly, at least once every three months. Hard wax smoothes out the surface and repels dirt.
To apply hard wax, use a microfiber cloth only.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility for information on suitable care products.
NOTICE
x Always keep the spray nozzle perpendicular to the edges and surface of vehicle graphics.
x When cleaning vehicle graphics with a power washer or steam cleaner, only spray the graphics briefly and always keep the nozzle at least 16 inches (40 cm) from the vehicle. Never spray the vehicle graphics with water pressure above 1450 psi (100 bar).
x Depending on the type of brush used in the car wash, brushes can cause fine scratches on vehicle graphics.
x To help prevent lasting damage to vehicle graphics, remove contaminants as soon as possible using suitable cleaning agents.
Damage to vehicle graphics caused by stone impact, for example, can only be corrected by replacing the entire damaged vehicle graphics element. Volkswagen recommends having the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop.
Cleaning wheel rims
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If necessary, the engine compartment should be cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Incorrect cleaning procedures could remove corrosion protection and damage electrical components, among other things. In addition, water could enter
directly into the vehicle interior through the plenum chamber ⇒ .
Never use a power washer to clean the engine compartment ⇒ .
If the engine compartment is extremely dirty, have it cleaned professionally by your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Plenum chamber
The plenum chamber is located in the engine compartment between windshield and engine, under a perforated cover. Outside air is taken into the vehicle interior from the plenum chamber via the climate control system.
Regularly remove leaves and other loose objects from the plenum chamber cover by hand or with a vacuum cleaner.
WARNING
Injuries, scalding, electric shock, accidents, and fire hazards can occur while working on the engine or in the engine compartment!
x Before working in the engine compartment, be sure to familiarize yourself with the
necessary procedures and generally accepted safety precautions ⇒ Working in the engine compartment.
x Volkswagen recommends having the work performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
Spraying or pouring water (for example, with a power washer) into the plenum chamber can cause severe damage to the vehicle.
Wash the engine compartment only in special wash bays so that the oily dirt and fuel residue that are washed off the vehicle will not enter the sewage system. In some areas it illegal to wash the engine compartment anywhere other than at such specified locations.
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Treating stains
When treating stains, it may be necessary to clean the entire surface and not just the stain itself. This is especially true if the entire surface has become dirty from normal use. Otherwise, the area that is treated may become lighter than the untreated area. If you have questions or concerns, consult a professional cleaner.
Type of stain Recommended cleaning for fabric and upholstery
Water-based stains, such as coffee or fruit juice. – Moisten a sponge with water and rub the stain gently with a circular motion. – Wipe dry with an absorbent cloth.
Persistent stains, such as chocolate or make-up. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.
Grease-based stains, such as oil, lipstick, etc. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.
WARNING
If there is a malfunction in the airbag system, the airbag may not deploy correctly or at all, or it may deploy unexpectedly. This could cause fatal injuries.
x Have the airbag system inspected immediately by your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If the upholstery on power seats, heated seats, or seats with airbag components is wet, electrical components and the vehicle electrical system could be damaged.
x If the seating surface becomes soaked, have it dried and the system components checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Do not use steam cleaners because the steam could cause the dirt to penetrate deeper into the fabric and make it impossible to remove.
x Power washers and cooling sprays can damage the upholstery.
NOTICE
x Clean only the carpet and floor mats with brushes. Other textile surfaces can be damaged by brushes.
x If detergent pastes or mild detergent solutions are applied with a damp cloth or sponge, the surfactants in the detergent may cause visible lines to form at the edges of the area where the detergent was applied. These lines are generally difficult or impossible to remove.
NOTICE
x Do not soak Alcantara®.
x Do not treat Alcantara® with leather care products, solvents, floor wax, shoe polish, stain remover or similar products.