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WARNING
Obey all applicable legal requirements when cleaning the diesel particulate filter.
x Clean the diesel particulate filter as recommended only when visibility, weather, road, and traffic conditions permit.
x Do not put others at risk.
Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a malfunctioning emission control system. This depends upon the sulfur content of the diesel fuel.
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Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.
Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key.
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key. – Move closer to vehicle. – Synchronize vehicle key. – Lock or unlock vehicle manually.
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® automated transmission too hot. Stop vehicle as soon as you can safely do so.
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs. – Switch on low beams.
Electrical consumers do not work.
Vehicle battery charge too low. Charge vehicle battery.
Remaining fuel level too low. Refuel.
Fuse blown. Check fuse and replace if necessary
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Description Possible causes, among others Possible remedy
The convertible top will not move. Convertible top malfunction.
Check whether any preliminary requirement for opening and closing the convertible top is not met
⇒ page 70. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility, if necessary.
Fuel consumption higher than indicated.
– Short hauls. – “Jumpy” accelerator pedal.
– Avoid short distance driving. – Drive defensively. – Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected
Tire pressure too low. Adjust tire pressure
Driving in the mountains. No direct corrective action possible.
Driving with heavy payload. No direct corrective action possible.
Driving at high engine speed. Select a higher gear.
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WARNING
Improperly lifting your vehicle with a workshop hoist or a floor jack can cause the vehicle to fall off and cause serious personal injury.
x Always read and heed the operating instructions from the floor jack manufacturer and legal regulations if necessary before using the floor jack to lift the vehicle.
x Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
x Always lift your vehicle only at the designated lift points shown in the illustrations
⇒ fig. 152 and ⇒ fig. 153. Not using the designated lift points can cause the vehicle to fall off the floor jack when heavy parts such as the engine or transmission are removed.
x Always make sure that the vehicle's lift points lie as flat as possible and centered on the carrier plates of the floor jack.
x Never start the engine when you have raised the vehicle on the floor jack. The engine vibrations and vehicle movements could knock the vehicle off the floor jack.
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never use the floor jack as a ladder or step ladder.
x Always make sure that the weight of the vehicle is not heavier than the lifting capacity of the floor jack and safety stands being used.
NOTICE
x To help prevent serious vehicle damage, never lift the vehicle by the engine oil pan, transmission housing, or by the front or rear axles or suspension.
x To help prevent damage to the underbody or chassis, always insert a rubber pad between the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.
x The lifting arms should not touch side sills or other parts of the vehicle.
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Special considerations when unlocking:
x If the vehicle is equipped with an anti-theft alarm system, the system remains activated for the
unlocked vehicle. But the alarm is not triggered at first ⇒ Power locking system.
x Open the driver door. The alarm will sound.
x Switch on the ignition. For vehicles with Keyless Access, deactivate the alarm by holding the
remote control vehicle key to the right of the steering column trim and pressing the starter button ⇒ Starting and stopping the engine, if necessary. The electronic immobilizer recognizes a valid remote control vehicle key when the ignition is switched on and deactivates the anti-theft alarm system.
The driver door can be unlocked separately from the inside the vehicle by pulling the door
handle to open the door ⇒ Unlocking or locking the vehicle from the inside.
The anti-theft alarm system, when installed, is not activated when the vehicle is locked manually
with the key bit ⇒ Anti-theft alarm system.
Manually locking the passenger door
Fig. 156 On the edge of the passenger door: Manually locking the door with the vehicle key.
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x Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in the correct position and is not pinched or damaged.
WARNING
Never shift the transmission out of Park (P) without first firmly applying the parking brake. Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause an accident and serious injuries.
NOTICE
Even with the selector lever is in Neutral (N), the automatic transmission will be damaged if the vehicle is towed (or you let it coast) for an extended period or at high speed with the engine shut off.
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WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flashers and set up another warning device about 25 yards (25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise, get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack on a large and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or other similar things.
x Always use proper and undamaged tools when changing a wheel.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate torque wrench.
x After changing a wheel or tire, reset the Tire Pressure Monitoring System ⇒ Tire Pressure Monitoring System (TPMS).
Preparations for changing a wheel
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WARNING
Improper use of your vehicle jack can cause the vehicle to fall off the jack leading to serious personal injury. To help reduce the risk of serious personal injury:
x Use only jacks approved by Volkswagen for the vehicle. Other jacks might slip, even those approved for other Volkswagen models, but not for your vehicle.
x Always set up the jack on firm and level ground. The vehicle may slip off the jack if the jack is resting on soft or sloping ground. If necessary, place a sturdy board under the jack.
x On a hard, slippery surface (such as a tiled floor), use an anti-skid rubber mat or something similar to help prevent the jack from slipping.
x Position the jack only at the described vehicle lift points. Before you raise your vehicle, always make sure the jack claw properly grips the vertical rib under the sill so that the jack
does not slip off when you are raising the vehicle ⇒ fig. 173.
x Never have any part of your body (such as your arm or leg) under the vehicle when it is supported by the jack. Never let other persons have any part of their body under the vehicle, either!
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never lift the vehicle when it is tilted or inclined to one side or the engine is running.
x Never lift the vehicle when more than 1 tire is flat or damaged.
x Do not start the engine while the vehicle is supported by a jack. Engine vibrations may cause the vehicle to slip off the jack.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
Changing a wheel
Fig. 174 Changing a wheel: Remove previously loosened wheel bolts using the screwdriver handle.
