Page 423 of 540
4238-2. Steps to take in an emergency
8
When trouble arises
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If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional or commercial towing service before towing.
● The engine is running but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Page 424 of 540
4248-2. Steps to take in an emergency
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
After transporting, return the cov-
ers that were attached to the rear
side.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Using a flatbed truck
Front
Page 425 of 540
4258-2. Steps to take in an emergency
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When trouble arises
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If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for at most 80 km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
For vehicles with a Multidrive, only the front towing eyelets may be
used.
Take out the towing eyelet. ( P. 446)
Remove the eyelet cover by
turning.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Emergency towing
Emergency towing procedure
1
2
3
Page 426 of 540

4268-2. Steps to take in an emergency
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Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If a wheel nut wrench is not
equipped, a wheel nut wrench can
be purchased at any authorized
Toyota dealer or repairer, or
another duly qualified and
equipped professional.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” position.
Vehicles with a smart entry & start system: Enter the vehicle being
towed and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: P. 477
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
● Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage. ( P. 446, 461)
● Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased
at any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
4
5
6
7
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4278-2. Steps to take in an emergency
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When trouble arises
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Vehicles without a smart entry & start system: Do not turn the engine
switch to the “LOCK” position.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
● Vehicles with a smart entry & start system: Do not turn the engine switch
off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
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4288-2. Steps to take in an emergency
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NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart entry & start system: Do not tow the vehicle from the
rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
Page 446 of 540
4468-2. Steps to take in an emergency
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■Location
Location of the spare tire, jack and tool bag
Jack
Spare tire
Tool bag
Jack handle
Luggage floor cover
Wheel nut wrench
Towing eyelet
1
2
3
4
5
6
7
Page 449 of 540
4498-2. Steps to take in an emergency
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When trouble arises
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Vehicles with a compact spare tire
Vehicles with a deck board: Lift the deck board and pull it toward
you to remove it. ( P. 333)
Remove the luggage floor
cover.
Remove the spare wheel cush-
ion, then loosen the center fas-
tener.
Vehicles with a full-size spare tire
Lift the deck board and pull it toward you to remove it. ( P. 333)
Remove the spare wheel cush-
ion, then loosen the center fas-
tener.
Taking out the spare tire
1
2
3
1
2