
Both Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
Your T oyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
Current mileage on your vehicle
Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
Introduction5

5,000 miles or 6 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Fresh mode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE: Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
38Maintenance Log SCHEDULE A - NON-SYNTHETIC

30,000 miles or 36 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesLubricate propeller shaft (4WD)Re-torque propeller shaft bolt
Replace engine air filterReplace engine oil and oil filter1
Replace spark plugs4
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__
Brake linings/drums and brake pads/discs5
__ Drive shaft boots (4WD)
__ Engine coolant6
__ Exhaust pipes and mountings
__ Front differential oil (4WD)
__
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Radiator and condenser
__ Rear differential oil
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
__ Transmission for signs of leakage
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
the Fresh mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading7:Replace front differential oil (4WD)Replace manual transmission oilReplace rear differential oilReplace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads which road salt has been applied.4Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.5Inspect thickness measurement and disc runout.6Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
7Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
Maintenance Log41SCHEDULE A - NON-SYNTHETIC

50,000 miles or 60 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Fresh mode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading9:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
55,000 miles or 66 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading9:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE: Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
44Maintenance Log SCHEDULE A - NON-SYNTHETIC

65,000 miles or 78 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
70,000 miles or 84 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Fresh mode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE: Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
46Maintenance Log SCHEDULE A - NON-SYNTHETIC

90,000 miles or 108 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesLubricate propeller shaft (4WD)Re-torque propeller shaft bolt
Replace engine air filterReplace engine oil and oil filter1
Replace spark plugs4
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__
Brake linings/drums and brake pads/discs5
__ Drive belts
__ Drive shaft boots (4WD)
__ Engine coolant
6
__ Exhaust pipes and mountings
__ Front differential oil (4WD)
__
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Radiator and condenser
__ Rear differential oil
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
__ Transmission for signs of leakage
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
the Fresh mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading7:Replace front differential oil (4WD)Replace manual transmission oilReplace rear differential oilReplace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads which road salt has been applied.4Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.5Inspect thickness measurement and disc runout.6Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
7Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
Maintenance Log49SCHEDULE A - NON-SYNTHETIC

110,000 miles or 132 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Fresh mode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading8:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
115,000 miles or 138 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading8:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE: Schedule A — 4.0L Engines
SCHEDULE A
NON-SYNTHETIC
52Maintenance Log SCHEDULE A - NON-SYNTHETIC

5,000 miles or 6 months
Check installation ofdriver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD models
and all Prerunners with 4 cylinder
engines)
3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD models
and all Prerunners with 4 cylinder
engines)
3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if
you notice reduced air flow from the air
conditioner and heater or if the
windows fog easily when you use the
Fresh mode. Consult your dealer if
any of these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD models
and all Prerunners with 4 cylinder
engines)
3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Lubricate propeller shaft (4WD models
and all Prerunners with 4 cylinder
engines)
3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE: Schedule B — 2.7L Engines
SCHEDULE B
SYNTHETIC
54Maintenance Log SCHEDULE B - SYNTHETIC