Page 386 of 496

3867-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
After taking the specified steps to correct the suspected problem,
check that the warning light turn off.
Follow the correction procedures. (vehicles without multi-infor-
mation display)
InteriorbuzzerExterior buzzerWarning  lightDetailsCorrection procedure
Once
The electronic key
is not detected
when an attempt
is made to start
the hybrid system.
Start the hybrid system
with the electronic key
present.
The power switch
has been pressed
while the elec-
tronic key was not
detected inside
the vehicle.
Confirm the location of
the electronic key. 
(→ P. 151)
If the warning light does
not extinguish even
though the electronic
key is within operating
range, touch the elec-
tronic key to the power
switch while depressing
the brake pedal 
(→ P. 437)
Transmission
between the elec-
tronic key and the
vehicle is being
blocked, or the bat-
tery in the electronic
key has been
depleted.
Once
Driving has been
started without
the correct elec-
tronic key inside
the vehicle.
Confirm the location of
the electronic key. 
         
        
        
     
        
        Page 387 of 496

3877-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
7
When trouble arises
Once3 times
The electronic key
was carried out-
side the vehicle
and a door other
than the driver’s
door was opened
and closed while
the power switch
was in a mode
other than off.
Bring the electronic key
back into the vehicle.
The electronic key
was carried out-
side the vehicle
and the driver’s
door was opened
and closed while
the shift position
P was selected
without turning off
the power switch.
Turn the power switch
off or bring the elec-
tronic key back into the
vehicle.
Contin-uous
An attempt was
made to exit the
vehicle with the
electronic key and
lock the doors
without first turn-
ing the power
switch off.
Turn the power switch
off and lock the doors
again.
Contin-uousContin- uous
The electronic key
was carried out-
side the vehicle
and the driver’s
door was opened
and closed while
any shift position
other than P was
selected without
turning off the
power switch.
• Shift the shift position to P.
• Bring the electronic key back into the
vehicle.
InteriorbuzzerExterior buzzerWarning  lightDetailsCorrection procedure 
         
        
        
     
        
        Page 400 of 496

4007-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
InteriorbuzzerExterior buzzerWarning messageDetails/Actions
Power was turned off due to the
automatic power off function.
→ Next time when starting
the hybrid system, oper-
ate the hybrid system for
approximately 5 minutes
to recharge the 12-volt bat-
tery.
Contin-
uous
The driver’s door was opened
while any shift position other
than P was selected without
turning off the power switch.
→Shift the shift position to P.
Contin-
uousContin-
uous
The electronic key was carried
outside the vehicle and the
driver’s door was opened and
closed while any shift position
other than P was selected with-
out turning off the power switch.
→Shift the shift position to P.
→ Bring the electronic key
back into the vehicle.
Once
An attempt was made to start
the hybrid system without the
electronic key being present, or
the electronic key was not func-
tioning normally.
→Start the hybrid system
with the electronic key
present.
An attempt was made to drive
when the regular key was not
inside the vehicle.
→Confirm that the elec-
tronic key is inside the
vehicle.
(Flashes)
(Displayed alternately)
(Flashes)
(Flashes) 
         
        
        
     
        
        Page 401 of 496

4017-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
7
When trouble arises
Once3 times
The electronic key was carried
outside the vehicle and a door
other than the driver’s door was
opened and closed while the
power switch was in a mode
other than off.
→Bring the electronic key
back into the vehicle.
The electronic key was carried
outside the vehicle and the
driver’s door was opened and
closed while the shift position P
was selected without turning off
the power switch.
→Turn the power switch off.
→ Bring the electronic key
back into the vehicle.
Once
Sounds
once for 5 
seconds
An attempt was made to exit
the vehicle with the electronic
key and lock the doors without
first turning the power switch
off.
→Turn the power switch off
and lock the doors again.
Once
An attempt was made to turn
the power switch off when the
shift position was not in P.
→To turn off the hybrid sys-
tem, first shift the shift
position to P and then turn
the power switch off.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Displayed alternately)
(Flashes)
(Flashes) 
         
        
        
     
        
        Page 402 of 496
4027-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
Once
Sounds
once for 5
seconds
• An attempt was made to lockthe doors using the smart
entry & start system while the
electronic key was still inside
the vehicle.
• An attempt was made to lock either front door by opening a
door and putting the inside
lock button into the lock posi-
tion, then closing the door by
pulling on the outside door
handle with the electronic key
still inside the vehicle.
→ Retrieve the electronic key
from the vehicle and lock
the doors again.
Once
• When the doors were
unlocked with the mechanical
key and then the power
switch was pressed, the elec-
tronic key could not be
detected in the vehicle.
• The electronic key could not
be detected in the vehicle
even after the power switch
was pressed two consecu-
tive times.
→ Touch the electronic key to
the power switch while
depressing the brake
pedal.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes) 
         
        
        
     
        
        Page 403 of 496
4037-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
7
When trouble arises
■Warning messages
→ P. 399
■ Warning buzzer
→ P. 384
Once
The driver’s door was opened
and closed with the power
switch turned off and then the
power switch was put in
ACCESSORY mode twice with-
out the hybrid system being
started.
→ Press the power switch
while depressing the brake
pedal.
During a hybrid system starting
procedure in the event that the
electronic key was not function-
ing properly ( →P. 437), the
power switch was touched with
the electronic key.
→ Press the power switch
within 10 seconds of the
buzzer sounding.
Once
An attempt was made to start
the hybrid system with the shift
position in N.
→Shift the shift position to P
and start the hybrid sys-
tem.
Once
The electronic key has a low
battery.
→Replace the electronic key
battery. ( →P. 351)
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes) 
         
        
        
     
        
        Page 435 of 496

4357-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
7
When trouble arises
If the hybrid system will not start
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly.
* (→ P. 437)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( →P.  8 7 )
● There may be a malfunction in the immobilizer system.
* (→ P.  9 1 )
● There may be a malfunction in the shift control system.
* 
( → P. 204, 378, 390)
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( →P. 436)
*: It may not be possible to shift the shift position other than P.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( →P. 439)
● The 12-volt battery terminal connections may be loose or corroded. 
(→ P. 327)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure: 
The hybrid system will not start even though the correct starting
procedure is being followed. ( →P. 201)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume. 
         
        
        
     
        
        Page 437 of 496

4377-2. Steps to take in an emergency
PRIUS +_OM_OM47B16E_(EE)
7
When trouble arises
If the electronic key does not operate 
properly
Use the mechanical key (→P. 139)
in order to perform the following
operations:
Locks all the doors
Unlocks all the doors
Depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
If any of the doors is opened or
closed while the key is being
touched to the switch, an alarm will
sound to indicate that the start
function cannot detect the elec-
tronic key.
Press the power switch within 10 seconds of the buzzer sounding,
keeping the brake pedal depressed.
In the event that the hybrid system still cannot be operated, contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
If communication between the electronic key and vehicle is inter-
rupted ( →P. 154) or the electronic key cannot be used because the
battery is depleted, the smart entry & start system and wireless
remote control cannot be used. In such cases, the doors can be
opened and the hybrid system can be started by following the pro-
cedure below.
Locking and unlocking the doors
1
2
Starting the hybrid system
1
2
3