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465
4-3. Do-it-yourself maintenance
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4
Maintenance and care
■
Use a CR1632 lithium battery
●Batteries can be purchased at your Toyota dealer, local electrical appli-
ance shops or camera stores.
● Replace only with the same or equivalent type recommended by the
manufacturer.
● Dispose of used batteries according to local laws.
■ If the electronic key battery is depleted
The following symptoms may occur:
●The smart key system and wireless remote control will not function prop-
erly.
● The operational range will be reduced.
CAUTION
■Removed battery and other parts
These parts are small and if swallowed by a child, they can cause choking.
Keep away from children. Failure to do so could result in death or serious
injury.
NOTICE
■ For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery to rust.
● Do not touch or move any other component inside the remote control.
● Do not bend either of the battery terminals.
Page 493 of 644
When trouble arises5
493
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5-1. Essential informationEmergency flashers ......... 494
If your vehicle needs to be towed .................... 495
If you think something is wrong ............................. 502
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer
sounds ........................... 503
If a warning message is displayed........................ 517
If you have a flat tire......... 537
If the hybrid system will not start .......................... 550
If you lose your keys ........ 552
If the electronic key does not operate properly....... 553
If the 12-volt battery is discharged ..................... 555
If your vehicle overheats ....................... 561
If the vehicle becomes stuck .............................. 567
If your vehicle has to be stopped in an
emergency ..................... 569
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5
When trouble arises
495
5-1. Essential information
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If your vehicle needs to be towed
Situations when it is not possible to be towed by another vehicle
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked
due to the parking lock. Contact your Toyota dealer or a commercial
towing service.
● There is a malfunction in the shift control system. ( P. 519)
● There is a malfunction in the immobilizer system. ( P. 137)
● There is a malfunction in the smart key system. ( P. 553)
● The 12-volt battery is discharged. ( P. 555)
Situations needs to contact dealers before towing
The following may indicate a problem with your hybrid transmission.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The “CHECK HYBRID SYSTEM” warning message appears on
the multi-information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or commerci al towing service, using a lift-type
truck or flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
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5
When trouble arises
535
5-2. Steps to take in an emergency
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Interior
buzzerExterior buzzerWarning messageDetailsCorrection procedure
Contin-
uous Contin-
uous
(Displayed alternately)(Flashes) The driver’s
door is opened
and closed
while the elec-
tronic key is out-
side the
detection range
and the
“POWER”
switch is in
ACCESSORY
or ON mode
with the shift
position not in P.
• Shift the
shift posi-
tion to P.
• Confirm the loca-
tion of the
electronic
key.
Once
(Comes on for 15 seconds.)
The electronic
key battery is
low. Replace
the bat-
tery.
(
P. 464)
Once
(Flashes)An open door
has been
closed and the
“POWER”
switch has been
turned twice to
the ACCES-
SORY mode
from OFF. Press the
“POWER”
switch
while
applying
the
brakes.
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536 5-2. Steps to take in an emergency
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InteriorbuzzerExterior buzzerWarning messageDetailsCorrection procedure
Once
(Flashes)The elec-
tronic key
does not
operate
properly.
P. 553
Power
was
turned off
due to
the auto-
matic
power off
function.Next time when
starting the
hybrid system,
operate the
hybrid system
for approxi-
mately 5 minutes
to recharge the
12-volt battery.
NOTICE
■
While the engine oil level warning is displayed
Continued engine operation with low engine oil will damage the engine.
■ Engine oil maintenance message
The warning message is based on the projected driving range after engine
oil maintenance message is reset.
The system does not monitor the purity of the engine oil.
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5-2. Steps to take in an emergency
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If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on the
situation. Check the following a nd perform the appropriate proce-
dure:
■ The hybrid system will not start even though the correct
starting procedure is being followed ( P. 195)
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly.
*
( P. 553)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 4 0 )
● There may be a malfunction in the immobilizer system.
*
( P. 137)
● There may be a malfunction in the shift control system.
*
( P. 200, 519)
*: It may not be possible to shift the shift position from P to other posi-
tion.
■ The interior lights and headlights are dim, or the horn does
not sound or sounds at a low volume
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 555)
● The 12-volt battery terminal c onnections may be loose or cor-
roded.
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When trouble arises
553
5-2. Steps to take in an emergency
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If the electronic key does not operate properly
Locking and unlocking the doorsUse the mechanical key (P. 60)
in order to perform the following
operations:
Locks all the doors
Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 3 seconds
unlocks the other doors.
If communication between the electronic key and vehicle is inter-
rupted ( P. 73) or the electronic key cannot be used because the
battery is depleted, the smart key system and wireless remote con-
trol cannot be used. In such cases, the doors can be opened and the
hybrid system can be started by following the procedure below.
ITO52P12N
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554 5-2. Steps to take in an emergency
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Starting the hybrid systemDepress the brake pedal. Touch the Toyota emblem side of
the electronic key to the
“POWER” switch.
If any of the doors is opened or
closed while the key is being
touched to the switch, an alarm
will sound to indicate that the start
function cannot detect the elec-
tronic key.
Press the “POWER” switch within 10 seconds of the buzzer
sounding, keeping the brake pedal depressed.
In the event that the hybrid system still cannot be operated, contact
your Toyota dealer.
STEP 1
STEP 2
■ Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the “POWER”
switch as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 464)
■ Changing “POWER” switch modes
Within 10 seconds of the buzzer sounding, release the brake pedal and
press the “POWER” switch.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 197)
STEP 3