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492 4-3. Do-it-yourself maintenance
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CAUTION
■Replacing light bulbs
●Be sure to stop the hybrid system and turn off the lights. Do not attempt to
replace the bulb immediately after turning off the lights.
The bulbs become very hot and may cause burns.
● Do not touch the glass portion of the light bulb with bare hands. When i\
t is
unavoidable to hold the glass portion, use and hold with a clean dry cloth
to avoid getting moisture and oils on the bulb.
Also, if the bulb is scratched or dropped, it may blow out or crack.
● Fully install light bulbs and any parts used to secure them. Failure to do so
may result in heat damage, fire, or water entering the headlight unit. This
may damage the headlights or cause condensation to build up on the lens.
● Do not attempt to repair or disassemble light bulbs, connectors, electric
circuits or component parts.
Doing so may result in death or serious injury due to electric shock.
■ To prevent damage or fire
Make sure bulbs are fully seated and locked.
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5
When trouble arises
495
5-1. Essential information
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If your vehicle needs to be towed
Situations when it is not possible to be towed by another vehicle
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked
due to the parking lock. Contact your Toyota dealer or a commercial
towing service.
● There is a malfunction in the shift control system. ( P. 519)
● There is a malfunction in the immobilizer system. ( P. 137)
● There is a malfunction in the smart key system. ( P. 553)
● The 12-volt battery is discharged. ( P. 555)
Situations needs to contact dealers before towing
The following may indicate a problem with your hybrid transmission.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The “CHECK HYBRID SYSTEM” warning message appears on
the multi-information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or commerci al towing service, using a lift-type
truck or flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
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500 5-1. Essential information
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CAUTION
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
●When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelet, cables or chains. The towing eyelet,
cables or chains may become damaged, broken debris may hit people and
cause serious damage.
● Do not turn the “POWER” switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the driv-
etrain and related parts may be damaged
or electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the damage
or malfunction.
Page 518 of 644
518 5-2. Steps to take in an emergency
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Stop the vehicle immediately.A buzzer sounds and a warning message is shown on the multi-infor-
mation display. The following warnings indicate the possibility of dam-
age to the vehicle that may lead to an accident. Immediately stop the
vehicle in a safe place and contact your Toyota dealer.
Warning messageDetails
Indicates an abnormal engine oil pressure. The warning light may turn on if the engine oil pres-
sure is too low.
Indicates a malfunction in the hybrid system. In this situation, there is a possibility that the parking
lock mechanism will not work.
When parking, park the vehicle on a flat surface and
apply the parking brake securely.
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When trouble arises
519
5-2. Steps to take in an emergency
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Have the vehicle inspected immediately.
Failure to investigate the cause of the following warnings may lead to
the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by your Toyota dealer immediately.
Warning messageDetails
Indicates a malfunction in the shift control system. In this situation, there is a possibility that the parking
lock mechanism will not work.
When parking, park the vehicle on a flat surface and
apply the parking brake securely. Also, it may not be
possible to turn the “POWER” switch off. If this hap-
pens, applying the parking brake will enable the
switch to be turned off.
Indicates a malfunction in the shift control system. A buzzer also sounds.
• The parking lock mechanism may not function. When parking, park the vehicle on a flat surface and
apply the parking brake securely.
• The hybrid system may not be able to start.
• It may not be possible to turn the “POWER” switch off. If this happens, applying the parking brake will
enable the switch to be turned off.
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When trouble arises
529
5-2. Steps to take in an emergency
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Other displayed messages
Carrying out the corresponding action turns the message off.
Displayed messageDetailsCorrection procedure
Maintenance of the hybrid sys-
tem (traction battery) cooling
component is required The filter may be clogged, the
air vent may be blocked or
there may be a gap in the
duct. Have maintenance
performed on the
hybrid system
(traction battery)
cooling component
at your Toyota
dealer.
EV drive mode cannot be
switched to. A buzzer also sounds.
The reason why EV drive
mode cannot be used is
shown (may not be shown in
some instances.) Use the EV drive
mode when it
becomes available.
(Flashes
3times) EV drive mode has been auto-
matically canceled.
A buzzer also sounds.
The reason why EV drive
mode cannot be used is
shown (may not be shown in
some instances.) Drive normally for a
short time.
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530 5-2. Steps to take in an emergency
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Have the malfunction repaired immediately.If any of the following warnings is displayed when a hybrid system
start operation is performed, perform the appropriate action accord-
ing to the warning message display.
Warning messageDetailsCorrection procedure
Indicates an insufficient 12-volt
battery charge. A buzzer also sounds.
• The parking lock mechanism may not function.
• The hybrid system may not be able to start.
• It may not be possible to turn the “POWER” switch off.
If this happens, applying the
parking brake will enable the
switch to be turned off. When parking, park
the vehicle on a flat
surface and apply
the parking brake
securely.
Charge or replace
the 12-volt battery.
After charging the
12-volt battery, the
message may con-
tinue to be dis-
played until the
shift position is
changed from P.
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When trouble arises
533
5-2. Steps to take in an emergency
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Interior
buzzerExterior buzzerWarning messageDetailsCorrection procedure
Once Contin-
uous
(Displayed alternately)(Flashes) The electronic
key has been
taken outside
the vehicle and
the doors have
been locked
without first
turning the
“POWER”
switch to OFF.
(vehicles with
entry function)
Turn the
“POWER”
switch to
OFF and
lock the
doors
again.