Page 373 of 552

3737-2. Maintenance
7
Maintenance and care
PRIUS c_U (OM52E68U)
■Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in replacement or if
a repair shop other than a Toyota dealer performs repairs, confirm the war-
ranty coverage.
■ Resetting the message indicating maintenance is required (U.S.A. only)
After the required maintenance is performed according to the maintenance
schedule, please reset the message.
To reset the message, follow the procedures described below:
Vehicles without a smart key system
Switch the display to the odometer ( P. 97) and then turn the engine
switch off.
Turn the engine switch to the “ON” position. The multi-information display's
initial screen will be displayed for a few seconds. While the initial screen is
being displayed, press the “TRIP” steering switch ( P. 95) 3 times, press-
ing and holding the switch on the third time.
Vehicles with a smart key system
Switch the display to the odometer ( P. 97) and then turn the “POWER”
switch off.
Turn the “POWER” switch to ON mode. The multi-information display's ini-
tial screen will be displayed for a few seconds. While the initial screen is
being displayed, press the “TRIP” steering switch ( P. 95) 3 times, press-
ing and holding the switch on the third time.
Continue to press and hold the button until the trip meter displays “000000”.
■ Allow inspection and repairs to be performed by a Toyota dealer
●Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about the operations
of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty coverage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will promptly take
care of it.
1
2
1
2
3
Page 429 of 552
429
8When trouble arises
PRIUS c_U (OM52E68U)8-1. Essential information
Emergency flashers .......... 430
If your vehicle has to be stopped in
an emergency ................. 431
8-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 433
If you think something is wrong .......................... 440
If a warning light turns on or a warning buzzer
sounds ............................ 441
If a warning message is displayed ..................... 449
If you have a flat tire.......... 462
If the hybrid system will not start ..................... 473
If the shift lever cannot be shifted from P ............. 475
If the electronic key does not operate properly ........ 476
If the vehicle 12-volt battery is discharged ....... 478
If your vehicle overheats ........................ 483
If the vehicle becomes stuck ............................... 487
Page 433 of 552
433
8
When trouble arises
PRIUS c_U (OM52E68U)
8-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
●A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer or a commercial towing service,
using a lift-type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations needs to contact dealers before towing
Page 440 of 552
4408-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● is shown on the multi-information display
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you think something is wrong
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 449 of 552
4498-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)
Multi-information display
Warning message details and/or
correction procedures are shown
on the multi-information display.
Master warning light
The master warning light also
comes on or flashes in order to
indicate that a message is cur-
rently being displayed on the multi-
information display.
If any of the warning message or indicator comes on again after the
following actions have been performed, contact your Toyota dealer.
If a war ning message is displayed
If a warning is shown on the multi-information display, stay calm
and perform the following actions:
1
2
Page 450 of 552

4508-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
Warning message and warning buzzer list
Warning messageDetails/Actions
Indicates a malfunction in the hybrid systemA buzzer sounds in accordance with the warn-
ing message that is displayed.
Immediately stop the vehicle in a safe place
and contact your Toyota dealer.
Indicates that the high engine coolant tempera-
ture is too high
Immediately stop the vehicle in a safe
place. ( P. 483)
Indicates abnormal engine oil pressure
The warning message is shown if the engine oil
pressure is too low.
A buzzer also sounds.
Immediately stop the vehicle in a safe place
and contact your Toyota dealer.
(If equipped)
• Indicates a malfunction in the smart key system
• Indicates a malfunction in the steering lock sys-
tem
A buzzer also sounds.
Have the vehicle inspected by your Toyota
dealer.
Indicates a malfunction in the LED headlight sys-
tem If there is a malfunction, the LED headlights do
not turn on. However, depending on the mal-
function, they may turn on.
A buzzer also sounds.
Have the vehicle inspected by your Toyota
dealer.
(Flashes)
(Flashes)
Page 453 of 552

4538-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)Indicates that the hybrid system has overheated
This message may be displayed when driving
under severe operating conditions. (For exam-
ple, when driving up a long steep hill.)
A buzzer also sounds.
Stop and check. ( P. 483)
Indicates that the hybrid battery (traction battery)
is low A buzzer also sounds.
When stopping the vehicle for a long
period of time, shift the shift lever to P. The
hybrid battery (traction battery) cannot be
charged with the shift position in N.
Indicates that the hybrid battery (traction battery)
power has dropped because a long period of time
has elapsed after shifting the shift lever to N A buzzer also sounds.
Shift the shift lever to P and restart the
hybrid system when starting the vehicle.
Indicates that the driver’s door was opened with
the shift position in N, D or B A buzzer also sounds.
Shift the shift lever to P.
Indicates that the accelerator pedal is depressed
while the shift position is in N A buzzer also sounds.
Release the accelerator pedal and shift the
shift lever to D, B or R.
Warning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
(Flashes)
Page 454 of 552

4548-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)Indicates that the engine switch is turned to the
“ACC” or “LOCK” position (vehicles without a
smart key system) or the “POWER” switch is
turned to ACCESSORY mode or turned off (vehi-
cles with a smart key system) and the driver’s
door is opened while the lights are turned on
A buzzer also sounds.
Turn the lights off.
Indicates that the EV drive mode is not avail-
able
*2
The reason the EV drive mode is not available
(the vehicle is idling, battery charge is low,
speed is higher than the EV drive mode operat-
ing speed range, accelerator pedal is
depressed too much) may be displayed.
A buzzer also sounds.
Use the EV drive mode when it becomes
available.
Indicates that the EV drive mode has been auto-
matically canceled
*2
The reason the EV drive mode is not available
(the battery charge is low, speed is higher than
the EV drive mode speed range, accelerator
pedal is depressed too much) may be dis-
played.
A buzzer also sounds.
Drive the vehicle for a while.
Indicates that the TRAC (Traction Control) sys-
tem has been deactivated
Turn the TRAC on. ( P. 233)
Indicates that the accelerator and brake pedals
are being depressed simultaneously, and the
Brake Override System is operating. ( P. 167)
Release the accelerator or brake pedal.
Warning messageDetails/Actions
(Flashes)
(Flashes 3
times)
(Flashes)