Page 458 of 552

4588-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
Contin-uousContin-uous
The electronic key was carried
outside the vehicle and the
driver’s door was opened and
closed while a shift lever posi-
tion other than P was selected
without turning off the
“POWER” switch.
Shift the shift lever to P.
Bring the electronic key
back into the vehicle.
Contin-
uous
(5 sec-
onds)
An attempt was made to lock
the doors using the smart key
system while the electronic key
was still inside the vehicle.
Retrieve the electronic key
from the vehicle and lock
the doors again.
Once
Contin-
uous
(5 sec- onds)
An attempt was made to lock
either front door by opening a
door and putting the inside door
lock button into the lock posi-
tion, and then closing the door
while pulling on the outside
door handle with the electronic
key still inside the vehicle.
Retrieve the electronic key
from the vehicle and lock
the doors again.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Displayed alternately)
(Flashes)
(Flashes)
(Flashes)
Page 459 of 552
4598-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)
Once
• The electronic key could notbe detected when the
“POWER” switch was
pressed after the doors were
unlocked with the mechanical
key.
• The electronic key could not be detected two consecutive
times when the “POWER”
switch was pressed.
Touch the electronic key to
the “POWER” switch while
depressing the brake
pedal.
Once
An attempt was made to start
the hybrid system with the shift
lever in a position other than P.
Shift the shift lever to P
and start the hybrid sys-
tem.
Power was turned off due to the
automatic power off function.
Next time when starting
the hybrid system,
increase the engine speed
slightly and maintain that
level for approximately 5
minutes to recharge the
12-volt-battery.
Once
The electronic key has a low
battery.
Replace the electronic key
battery. ( P. 413)
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
Page 460 of 552
4608-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
Once
The driver's door was opened
and closed with the “POWER”
switch turned off and then the
“POWER” switch was put in
ACCESSORY mode twice with-
out the hybrid system being
started.
Press the “POWER”
switch while depressing
the brake pedal.
During a hybrid system starting
procedure in the event that the
electronic key was not function-
ing properly
(P. 476), the “POWER” switch
was touched with the electronic
key.
Press the “POWER”
switch within 10 seconds
of the buzzer sounding.
Once
The steering lock could not be
released within 3 seconds of
the “POWER” switch being
pressed.
Press the “POWER”
switch while depressing
the brake pedal and mov-
ing the steering wheel left
and right.
Once
The “POWER” switch has been
turned off with the shift lever in
a position other than P.
Shift the shift lever to P.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
Page 473 of 552

4738-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)
One of the following may be the cause of the problem:
●Vehicles with a smart key system: The electronic key may not be
functioning properly. ( P. 476)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 214)
● Vehicles with immobilizer system: There may be a malfunction in
the immobilizer system. ( P. 82)
● There may be a malfunction in the steering lock system.
● Vehicles with a smart key system: The hybrid system may be mal-
functioning due to an electrical problem such as an open circuit or a
blown fuse. However, depending on the type of malfunction, an
interim measure is available to start the hybrid system. ( P. 474)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 478)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 394)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 478)
● One or both of the 12-volt battery terminals may be disconnected.
( P. 394)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
If the hybrid system will not star t
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 182, 186)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
The interior lights and headlights do not turn on, or the horn
does not sound.
Page 475 of 552
4758-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)
Set the parking brake.
Vehicles without a smart key system:
Turn the engine switch to the “ACC” position.
Vehicles with a smart key system:
Turn the “POWER” switch to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damaging the cover,
wrap the tip of the flathead screw-
driver with a tape.
Press the shift lock override
button.
The shift lever can be shifted while
the button is pressed.
If the shift lever cannot be shifted from P
If the shift lever cannot be shifted with your foot on the brake
pedal, there may be a problem with the shift lock system (a sys-
tem to prevent accidental operation of the shift lever). Have the
vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
1
2
3
4
5
Page 476 of 552

4768-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
Use the mechanical key (P. 1 1 9 )
in order to perform the following
operations (driver’s door only):
Unlocks the doors
Locks all the doors
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
“POWER” switch.
When the electronic key is
detected, a buzzer sounds and the
“POWER” switch will turn to ON
mode.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACCESSORY mode.
If the electronic key does not operate prop-
erly (vehicles with a smar t key system)
If communication between the electronic key and vehicle is
interrupted ( P. 140) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the hybrid system can be started by follow-
ing the procedure below.
Locking and unlocking the doors
1
2
Starting the hybrid system
1
2
Page 477 of 552

4778-2. Steps to take in an emergency
8
When trouble arises
PRIUS c_U (OM52E68U)
Firmly depress the brake pedal and check that is displayed
on the multi-information display.
Press the “POWER” switch.
In the event that the “POWER” switch still cannot be operated, contact
your Toyota dealer.
■ Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 413)
■ Changing “POWER” switch modes
Release the brake pedal and press the “POWER” switch in above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 187)
■ If the doors cannot be locked or unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote control.
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 514)
● Check if battery-saving mode is set. If it is set, cancel the function.
(P. 139)
3
4
3
Page 480 of 552

4808-2. Steps to take in an emergency
PRIUS c_U (OM52E68U)
Make sure the “READY” indicator comes on. If the indicator does
not come on, contact your Toyota dealer.
Once the hybrid system has started, remove the jumper cables in
the exact reverse order from which they were connected.
Close the exclusive jump starting terminal cover, and reinstall the
fuse box cover to its original position.
When installing, first hook the fuse box cover onto the two rear tabs.
Once the hybrid system starts, have the vehicle inspected at your
Toyota dealer as soon as possible.
■Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic.
■ Precautions when the 12-volt battery is discharged (vehicles with a
smart key system)
●In some cases, it may not be possible to unlock the doors using the smart
key system immediately after the 12-volt battery has been disconnected and
reconnected. Use the wireless remote control or the mechanical key to lock
or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The “POWER” switch mode is memorized by the vehicle. When the 12-volt
battery is reconnected, the system will return to the mode it was in before
the 12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the “POWER” switch off.
If the “POWER” switch was in ACCESSORY or ON mode before the 12-volt
battery was discharged, the audio sy stem and/or air conditioning system
may operate when the 12-volt battery is reconnected.
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the draining effects of
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The
12-volt battery recharges automatically while the hybrid system is operating.)
7
8
9