Page 589 of 712

5898-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48E98U)
*: The engine may not be restarted depending on the vehicle condition.
■Messages displays
The message illustrations used are intended as examples, and may differ
from the image that is actually displayed on the multi-information display.
■ Warning buzzer
P. 568
Once
The engine switch has been
turned off with the shift lever in
a position other than P.
Shift the shift lever to P.
Once
After the engine switch has
been turned off with the shift
lever in a position other than P,
the shift lever has been shifted
to P.
Turn the engine switch off.
Con-
tinu-
ous
Indicates that the engine was
stopped in an emergency while
driving
To restart the engine, shift
the shift lever to N and turn
the engine switch to ON
mode.
*
Once
Indicates that the engine switch
has been pressed while driving
Except when emergency
stopping of the vehicle is
needed, immediately
release the engine switch.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
(Flashes)
Page 590 of 712
5908-2. Steps to take in an emergency
HIGHLANDER_U (OM48E98U)
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P.
● Stop the engine.
● Turn on the emergency flashers. ( P. 554)
If you have a flat tire
Your vehicle is equipped with a spare tire. The flat tire can be
replaced with the spare tire.
For details about tires: P. 5 1 5
WARNING
■If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a fl at tire can damage the tire and the
wheel beyond repair, which could result in an accident.
Before jacking up the vehicle
Page 592 of 712

5928-2. Steps to take in an emergency
HIGHLANDER_U (OM48E98U)
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious injury.
●Do not use the tire jack for any purpose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire.
Do not use it on other vehicles, and do not use other tire jacks for
replacing tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body und er the vehicle while it is supported
by the jack.
●Do not start the engine or drive the vehicle while the vehicle is sup-
ported by the jack.
●Do not raise the vehicle while someone is inside.
●When raising the vehicle, do not put an object on or under the jack.
●Do not raise the vehicle to a height greater than that required to
replace the tire.
●Use a jack stand if it is necessary to get under the vehicle.
●When lowering the vehicle, make su re that there is no-one near the
vehicle. If there are people nearby, warn them vocally before lowering.
Page 611 of 712

6118-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48E98U)
WARNING
■When using the compact spare tire (vehicles with a compact spare
tire)
●Remember that the compact spare tire provided is specifically
designed for use with your vehicle. Do not use your compact spare tire
on another vehicle.
●Do not use more than one compact spare tires simultaneously.
●Replace the compact spare tire with a standard tire as soon as possi-
ble.
●Avoid sudden acceleration, abrupt steering, sudden braking and shift-
ing operations that cause sudden engine braking.
■When the compact spare tire is attached (vehicles with a compact
spare tire)
The vehicle speed may not be correctly detected, and the following sys-
tems may not operate correctly:
Also, not only can the following system not be utilized fully, but it may
even negatively affect the drive-train components:
• AWD system (if equipped)
• ABS & Brake assist
• VSC
•TRAC
• Cruise control (if equipped)
• Dynamic radar cruise control (if equipped)
• Pre-Collision System (if equipped)
• EPS • Automatic High Beam (if
equipped)
• LDA (Lane Departure Alert) (if equipped)
• Intuitive parking assist (if equipped)
• Navigation system (if equipped)
Page 615 of 712

6158-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48E98U)
One of the following may be the cause of the problem:
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded.
Try to restart the engine again following correct starting procedures.
( P. 225, 228)
● There may be a malfunction in the engine immobilizer system.
( P. 80)
One of the following may be the cause of the problem:
● The battery may be discharged. ( P. 621)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse.
However, an interim measure is available to start the engine.
( P. 615)
If the engine will not start
If the engine will not start even though correct starting proce-
dures are being followed ( P. 225, 228), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low
volume.
The starter motor does not turn over (vehicles with a smart key
system)
Page 616 of 712

6168-2. Steps to take in an emergency
HIGHLANDER_U (OM48E98U)
One of the following may be the cause of the problem:
●One or both of the battery terminals may be disconnected.
● The battery may be discharged. ( P. 621)
● There may be a malfunction in the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the v ehicle inspected by your Toyota
dealer.
The starter motor does not turn ov er, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with a smart key system)
1
2
3
4
Page 617 of 712
6178-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM48E98U)
Set the parking brake.
Vehicles without a smart key system: Turn the engine switch to the
“ACC” position.
Vehicles with a smart key system: Turn the engine switch to
ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damage to the cover,
cover the tip of the screwdriver with
a rag.
Press the shift lock override
button.
The shift lever can be shifted while
the button is pressed.
If the shift lever cannot be shifted from P
If the shift lever cannot be sh ifted with your foot on the brake
pedal, there may be a problem with the shift lock system (a sys-
tem to prevent accidental operation of the shift lever). Have the
vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
1
2
3
4
5
Page 618 of 712

6188-2. Steps to take in an emergency
HIGHLANDER_U (OM48E98U)
Use the mechanical key (P. 1 1 6 )
in order to perform the following
operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
( P. 180, 183)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
( P. 180, 183)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate prop-
erly (vehicles with a smar t key system)
If communication between the electronic key and vehicle is
interrupted ( P. 150) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the engine ca n be started by following the
procedure below.
Locking and unlocking the doors and key linked functions
1
2
3
4