Page 447 of 604

4476-3. Do-it-yourself maintenance
HIGHLANDER_HV_U (OM48F02U)
6
Maintenance and care
■Replacing the following bulbs
If any of the lights listed below has burnt out, have it replaced by
your Toyota dealer.
● Side turn signal lights
● Daytime running lights (LED type)
● High mounted stoplight
● Outer foot lights (if equipped)
■LED light bulbs
The side turn signal, daytime running lights (LED type), high mounted stop-
light and outer foot lights (if equipped) consist of a number of LEDs. If any of
the LEDs burns out, take your vehicle to your Toyota dealer to have the light
replaced.
■ Condensation build-up on the inside of the lens
Temporary condensation build-up on the inside of the headlight lens does not
indicate a malfunction.
Contact your Toyota dealer for more information in the following situations:
●Large drops of water have built up on the inside of the lens.
● Water has built up inside the headlight.
■ When replacing light bulbs
P. 433
WARNING
■Replacing light bulbs
● Turn off the lights. Do not attempt to replace the bulb immediately after
turning off the lights.
The bulbs become very hot and may cause burns.
● Do not touch the glass portion of the light bulb with bare hands. When it is
unavoidable to hold the glass portion, use and hold with a clean dry cloth
to avoid getting moisture and oils on the bulb.
Also, if the bulb is scratched or dropped, it may blow out or crack.
● Fully install light bulbs and any parts used to secure them. Failure to do so
may result in heat damage, fire, or water entering the headlight unit. This
may damage the headlights or cause condensation to build up on the lens.
■ To prevent damage or fire
Make sure bulbs are fully seated and locked.
Page 449 of 604
449
7When trouble arises
HIGHLANDER_HV_U (OM48F02U)7-1. Essential information
Emergency flashers .......... 450
If your vehicle has to be stopped in an
emergency ...................... 451
7-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 452
If you think something is wrong .............................. 456
If a warning light turns on or a warning buzzer
sounds ............................ 457
If a warning message is displayed......................... 466
If you have a flat tire.......... 486
If the hybrid system will not start ........................... 510
If the shift lever cannot be shifted from P............. 512
If the electronic key does not operate properly........ 513
If the 12-volt battery is discharged ...................... 516
If your vehicle overheats ........................ 521
If the vehicle becomes stuck ............................... 525
Page 451 of 604

4517-1. Essential information
7
When trouble arises
HIGHLANDER_HV_U (OM48F02U)
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
If your vehicle has to be stopped in an
emergency
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 452 of 604
452
HIGHLANDER_HV_U (OM48F02U)
7-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
●A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a lift-type truc k or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a whee l-lift type truck, use a towing
dolly. ( P. 452, 453)
Situations needs to contact dealers before towing
Towing with a sling-type truck
Page 454 of 604
4547-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F02U)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck, or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.
Page 457 of 604

4577-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F02U)
If a warning light turns on or a warning
buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessarily indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by your Toyota dealer.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
(U.S.A.)
(Canada)
Brake system warning light in red (warning buzzer)*1
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
Brake system warning light in yellow
Indicates a malfunction in:
• The regenerative braking system; or
• The electronically controlled brake system
Have the vehicle inspected by your Toyota dealer
immediately.
Charging system warning light*2
Indicates a malfunction in the vehicle’s charging system
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer.
Low engine oil pressure warning light (warning
buzzer)
*2
Indicates that the engine oil pressure is too low.
Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer.
(U.S.A.)
(Canada)
Malfunction indicator lamp Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system
Have the vehicle inspected by your Toyota dealer
immediately.
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4587-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48F02U)
SRS warning lightIndicates a malfunction in:
• The SRS airbag system;
• The front passenger occupant classification system; or
• The seat belt pretensioner system
Have the vehicle inspected by your Toyota dealer
immediately.
(U.S.A.)
(Canada)
ABS warning light Indicates a malfunction in:
• The ABS; or
• The brake assist system
Have the vehicle inspected by your Toyota dealer
immediately.
Electric power steering system warning light (warning
buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system
Have the vehicle inspected by your Toyota dealer
immediately.
(Flashes)
Pre-collision system warning light*3, 4
Indicates a malfunction in the PCS (Pre-Collision System)
The warning light will operate as follows, even when the
system is not malfunctioning:
• The light will flash quickly when the system is operating.
(P. 297)
• The light will turn on when the pre-collision system is disabled. ( P. 298)
• The light will turn on when the VSC (Vehicle Stability
Control) system is disabled. ( P. 294)
• The light will flash when the system cannot temporarily be used. ( P. 477)
Have the vehicle inspected by your Toyota dealer
immediately.
Slip indicator
Indicates a malfunction in:
• The VSC (Vehicle Stability Control) system;
• The TRAC (Traction Control) system; or
• The hill-start assist control system
The light will flash when the VSC or the TRAC
system is
operating.
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightWarning light/Details/Actions
Page 459 of 604

4597-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48F02U)
Open door warning light (warning buzzer)*2, 5
Indicates that one or more of the doors, the back door or
the glass hatch is not fully closed.
Check that all the doors, the back door and the glass
hatch are closed.
Low fuel level warning light Indicates that remaining fuel is approximately 2.6 gal. (9.7
L, 2.1 Imp. gal.) or less
Refuel the vehicle.
Seat belt reminder light (warning buzzer)*6
Warns the driver and/or front passenger to fasten their
seat belts
Fasten the seat belt.
If the front passenger’s seat is occupied, the front
passenger’s seat belt also needs to be fastened to
make the warning light (war ning buzzer) turn off.
Master warning light
A buzzer sounds and the warning light comes on and
flashes to indicate that the master warning system has
detected a malfunction.
P. 466
Tire pressure warning light
When the light comes on:
Low tire inflation pressure such as
• Natural causes ( P. 461)
• Flat tire ( P. 486)
Adjust the tire inflation pressure (including the
full-size spare tire) to the specified level.
The light will turn off after a few minutes. In case
the light does not turn off even if the tire inflation
pressure is adjusted, have the system checked by
your Toyota dealer.
When the light comes on after blinking for 1 minute:
Malfunction in the tire pressure warning system
( P. 462)
Have the system checked by your Toyota dealer.
Vehicle proximity notification system warning light
This warning light flashes then stays on to indicate that
there is a malfunction in the vehicle proximity notification
system.
Have the vehicle inspected by your Toyota dealer
immediately.
Warning lightWarning light/Details/Actions