Contacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.
To contact Roadside Assistance, call: 0120-097-5214
Advise the representative of the vehicle identification number (VIN), license plate number, mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the
driver’s side of your vehicle and is visible through the windshield.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 3).
Roadside Assistance
2Model S Quick Guide
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone number
specified in the section of this New Vehicle Limited Warranty titled "Who is the Warrantor?"
Payment of Tax for Repairs
Some jurisdictions and/or local governments may require that tax be collected on warranty repairs. Where applicable law allows, you are responsible for payment of these taxes.
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification by Tesla of the completion of the vehicle repairs and/or service, you are responsible
for immediately picking up the vehicle, at your own expense.
Roadside Assistance (Japan)
Tesla provides complimentary roadside assistance emergency services, including towing services to the nearest Tesla Service Center or your home provided they are within 80 km of your vehicle,
for 4 years or 80,000 km, whichever comes first, for vehicles covered by this New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and limitations described in
your Roadside Assistance documentation. You are responsible for any roadside assistance
emergency services for vehicles or repairs not covered by this New Vehicle Limited Warranty,
which will have a minimum charge of 40,000JPY, as applicable depending upon the location of
the vehicle, and for any charges for transportation beyond the first 80 km. Roadside assistance is not provided under this New Vehicle Limited Warranty but is a service intended to minimize
inconvenience when your Tesla vehicle is inoperable. Please refer to your Roadside Assistance
documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some states may refer to as“adjustment programs.” In such circumstances, Tesla will notify all known registered owners ofaffected vehicles. You may also inquire to Tesla directly regarding the applicability of such
programs, if any, to your vehicle. Tesla may also occasionally offer to pay a portion or all of the
cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty
on an ad hoc case-by-case basis. Tesla reserves the right to do the above and to make changes to
vehicles manufactured or sold by Tesla and the applicable warranties, at any time, without
incurring any obligation to make the same or similar payment or changes for vehicles Tesla
previously manufactured or sold, or applicable warranties including this New Vehicle Limited
Warranty. Nothing herein shall imply that any Tesla vehicle is free of defects.
Dispute Resolution
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs, before you pursue any remedy under applicable laws.
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