8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
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