2015 NISSAN MURANO phone

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
8-14

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check compatibil-
ity.
8. Troubleshooting guide
8-15

8. Troubleshooting guide
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too early. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an
icon on the screen changes from gray to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is announced,
a tone sounds, and an icon on the screen changes
from gray to orange.
An improper command is spoken. Speak the command or a number that is displayed on
the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken. Too many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
8-22

SymptomPossible cause Possible solution
USB memory device cannot be operated with voice
commands. Depending on the device, iPhoneŠor iPodŠmay be
recognized as a USB memory device. This is not malfunction
More than one audio device is connected to USB
port. Only one audio device can be operated with the
voice recognition system even when multiple num-
bers of devices are connected. Select an audio
source to operate with the voice recognition system.
“Voice recognition settings” (page 7-17)
The USB/iPodŠoperation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the voice
recognition system has not been selected. Select an audio source to be operated with the voice
recognition system.
“Voice recognition settings” (page 7-17)
An error message is displayed when trying to select a
track and operate USB/iPod
Š. The track information is being processed for
registration by the system. Song information will be loaded into the system when
a new audio device is registered for the first time or
when the song information in the pre-registered
device has been changed. Please wait for the loading
to complete which may take a few minutes to up to an
hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing
songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an alternate
search method, like street address.
The system does not correctly recognize a Point of
Interest (POI) name spoken. Partial or alias name is spoken.
For best results, speak the full name.
8. Troubleshooting guide
8-23

Number
2D map ................................................................ 6-4
A
About route guidance ................................... 6-25
Adjusting settings .......................................... 2-10
Audio operation precautions .......................... 3-2
Audio operations ............................................ 3-11
AUX (auxiliary) input jack ................................. 2-5
Auxiliary (AUX) devices ................................. 3-30
B
BirdviewTM(3D) map ....................................... 6-5
BluetoothŠHands-Free Phone System ....... 4-2
BluetoothŠsetting ......................................... 4-12
BluetoothŠstreaming audio ............... 3-9, 3-27
Building graphics .............................................. 6-5
C
Canceling Route ............................................ 6-34
CD/USB memory device care
and cleaning .................................................... 3-32
Changing map ................................................... 6-8 Changing order of destination
and waypoints ................................................. 6-36
Changing scale of map ................................... 6-7
Clock settings ................................................. 2-16
Command list ..................................................... 7-6
Compact Disc (CD) player ................. 3-4, 3-17
Compressed Audio
Files (MP3/WMA/AAC) .................................. 3-7
Confirming route ............................................ 6-34
Connecting Bluetooth
Šaudio device ....... 2-17
Connecting BluetoothŠdevice ................... 2-17
Connecting BluetoothŠ
Hands-free Phone ............................................. 4-3
Connecting cellular phone ........................... 2-17
Control buttons and touch screen display .... 2-2
Control panel ..................................................... 2-2
Current location map screen ....................... 6-12
Current vehicle location ................................ 6-57
Customer assistance ....................................... 8-2
D
Deleting stored item ...................................... 6-51
Destination setting menu ............................. 6-13
Display settings .............................................. 2-15
Displaying current vehicle location ............... 6-3
Displaying urgent traffic information .......... 6-44 During a call ....................................................... 4-5
E
Editing route .................................................... 6-34
Editing stored information ............................ 6-48
F
Finding address .............................................. 6-15
Finding nearby place ..................................... 6-16
Finding points of interest ............................. 6-17
Functions disabled while driving ................ 2-13
G
Giving voice commands .................................. 7-2
H
Hands-free text messaging assistant ........... 4-6
How to handle the Map SD card ............... 6-63
How to handle the SD card ........................ 6-67
How to see voice command screen ............. 7-3
I
Information menu ............................................... 5-2
Index
9-1

iPodŠplayer ..................................................... 3-23
L
Laser product ..................................................... 1-5
Launch Bar ......................................................... 2-7
Liquid crystal display ........................................ 2-3
M
Making a call ...................................................... 4-4
Map data .......................................................... 6-63
Map Menu screen .......................................... 6-12
Map operation .................................................... 6-3
Map types ........................................................... 6-3
Map view settings ............................................. 6-8
Moving map ........................................................ 6-6
N
Navigation settings ........................................ 6-54
NissanConnectSMApps .................................. 5-6
Notes on SiriusXM Traffic information ......... 5-7
Number input screen ..................................... 2-10
O
One Shot Call .................................................... 7-3 Options before starting the
route guidance ................................................ 6-23
P
Phone ................................................................... 4-3
Phone selection ................................................. 4-3
Phone settings ................................................... 4-9
Phonebook ....................................................... 4-11
Q
Quick Dial ........................................................ 4-11
R
Radio ........................................................ 3-2, 3-12
Recalculating route ........................................ 6-37
Receiving a call ................................................. 4-4
Route calculation ........................................... 6-61
Route guidance ................................... 6-25, 6-62
Route guidance settings .............................. 6-38
Route menu ..................................................... 6-31
S
Safety information .................................... 1-3, 6-3
Scrolled location map screen ..................... 6-13
Searching for detour route using
traffic information ............................................ 6-37
Searching from address book .................... 6-19
Searching from previous destinations ....... 6-20
Setting at information on map ..................... 6-11
Setting by phone number ............................ 6-21
Setting city center .......................................... 6-21
Setting detour route ...................................... 6-38
Setting freeway entrance/exit ...................... 6-21
Setting from stored routes ........................... 6-22
Setting home as destination ........................ 6-19
Setting intersection ....................................... 6-20
Setting new destination ................................ 6-34
Setting point on map .................................... 6-22
Settings menu ................................................. 2-14
Shortcuts .......................................................... 2-11
SiriusXM Travel Link ......................................... 5-7
Smartphone integration ................................... 5-6
Specifying region ........................................... 6-15
Split screen ........................................................ 6-8
Starting system .................................................. 2-6
Start-up screen ................................................. 2-6
Steering wheel controls for audio .............. 3-11
Steering wheel switches ................................. 2-4
Storing a location/route ................................ 6-46
Storing avoid area .......................................... 6-47
9-2