2015 NISSAN MURANO phone

2015 NI\f\fAN Consumer \fafety & Air Bag Information Guide 15
NISSAN ’S C\fSTOMER CARE PROGRAM

NISSAN \fARES...
Both NI\f\fAN and your NI\f\fAN dealer are dedicated to serving all your automotive needs.
Your complete satisfaction with your vehicle and your NI\f\fAN dealer are our primary
concerns. Your NI\f\fAN dealer is always available to assist you wit h all your automobile
service requirements.

If, however, a situation arises that you believe has not been addressed to your satisfaction,
we ask that you take the following steps:

STEP 1\b
Discuss the situation with the dealership’s manager. If a problem still exists, contact the
dealership’s Consumer Affairs manager or owner. They are best equipped to resolve the
matter for you.

STEP 2\b
If the concern still has not been addressed to your satisfaction, please contact our
(NI\f\fAN ’s) Consumer Affairs Department using our toll -free telephone number:

1-800-NI\f\fAN-1 (1-800-647-7261)

The Consumer Affairs Department will ask for the following information:
 Your name, address, and telephone number
 Vehicle Identification Number (on dashboard)
 Date of purchase
 Current odometer reading
 Your NI\f\fAN dea ler’s name
 Details of the concern

On the other hand, you can write to NI\f\fAN with the above information at:
NI\f\fAN North America, Inc.
Consumer Affairs Department
P.O. Box 68500\b
Franklin, TN \b7068-500\b

STEP 3\b
In the event that you believe NI\f\fAN has been unable to satisfactorily address the issue
with your vehicle, a special automotive complaint resolution program called BBB AUTO
LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently
operates the BBB AUTO LINE progr am.

2015 NI\f\fAN Consumer \fafety & Air Bag Information Guide 16
For information about the BBB AUTO LINE in your area, please call us ( NI\f\fAN) toll-free
at 1 -800 -NI\f\fAN -1 (1-800 -647 -7261). We will be happy to provide you with information
about BBB AUTO LINE. Or, you may contact the BBB directly:

BBB Auto Line
Council of Better Business Bureaus, Inc.
\b0\b\b Wilson Blvd. \fuite 600
Arlington, VA 2220\b-48\b8
1-800-955-5100

If you call the BBB, its staff will take down details of your complaint by telephone. They will
ask for the same information as described in \ftep 2.

The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB
will attempt to assist you to resolve the problem during mediation. If a satisfactory
resolution has not been achieved during mediation, you will have the opportunity to
pe rsonally present your case before an impartial arbitrator or three- person panel. The
arbitrator(s) will make a decision after the arbitration hearing.

The BBB will, in most cases, send you a final decision within forty (40) days (plus seven if
you have not contacted the proper person from the dealership or NI\f\fAN ) unless you
delay the process. If you accept the decision, it will be legally binding on you and NI\f\fAN .
If you do not accept the decision, it will not be legally binding on you and NI\f\fAN.
(Howev er, in some states, if the decision is not accepted, it may be introduced either by
you or by NI\f\fAN, as evidence in any potentially related court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with
applicable Feder al law and regulations. In states where BBB AUTO LINE is available, you
are required to use BBB AUTO LINE before exercising rights or seeking remedies under
Title I of the Federal Magnuson- Moss Warranty Act, 15 U.\f.C. §2\b01, et. seq. If you
choose to seek remedies other than those created by Title I of the Magnuson -Moss
Warranty Act, (for example, under state law), that Federal Act does not require you to first
use BBB AUTO LINE. The program is still available to you, however, and may be of
considerable ass istance. \fome states specify that informal dispute settlement mechanisms
such as BBB AUTO LINE must be used before you may file a lawsuit under state law,
and/or before you may have certain other rights or remedies available under state law. In
accordance with those states’ laws, NI\f\fAN requires the prior use of BBB AUTO LINE in
good faith before you resort to such other processes, file a lawsuit, or seek other remedies
provide d by state law. Please see the \bupplement to 2015 NI\b\bAN Warranty Information
Boo klet & 2015 NI\b\bAN Owner’s Manual for additional information.

2015 NI\f\fAN Consumer \fafety & Air Bag Information Guide 17
BBB AUTO LINE may not be available in all states. We, NI\f\fAN , would be pleased to
provide you with information about the availability of BBB AUTO LINE in your state. On the
other hand , you can call the BBB AUTO LINE telephone number listed on page 16.

NI\f\fAN vehicles less than three years old from date of original delivery with fewer than
\b6,000 miles are eligible for the BBB AUTO LINE program.


NISSAN’S COMMITMENT
TO C\fSTOMER SATISFACTION

ASSISTAN\fE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to service and customer satisfaction,
NI\f\fAN may occasionally offer to pay or reimburse for part or all of the cost of making
certain, specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (\fome states refer to such programs as “adjustment programs .”) In such
circumstances, NI\f\fAN mails notices to all known registered owners of affected vehicles.
You may additionally inquire of your authorized NI\f\fAN dealer or of NI\f\fAN directly
(through the 1 -800-NI\f\fAN -1 tele phone number ) of the applicability of such programs to
your vehicle.

NI\f\fAN may occasionally offer special assistance that may pay for part or all of vehicle
repairs beyond the expiration of the limited warranty period on a case -by-case basis.
\fhould you experience unusual difficulties with your vehicle please discuss the situation
with your dealer. If your dealer is unable to assist you, you may call the NI\f\fAN Consumer
Affairs Department at 1 -800-NI\f\fAN -1 to discuss your concern. You will need to provide
the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history,
and a deta iled explanation of the concern and why you believe that NI\f\fAN should be
re sponsible for the repair. Your request will be individually investigated and you will be
informed of NI\f\fAN ’s decision.

Please also review the Supplement to 2015 NISSAN Wa\f\fanty Info\fmation
\booklet & 2015 NISSAN Owne\f’s Manual for important information c oncerning
consumer rights in your state.