2015 NI\f\fAN Consumer \fafety & Air Bag Information Guide 15
NISSAN ’S C\fSTOMER CARE PROGRAM
NISSAN \fARES...
Both NI\f\fAN and your NI\f\fAN dealer are dedicated to serving all your automotive needs.
Your complete satisfaction with your vehicle and your NI\f\fAN dealer are our primary
concerns. Your NI\f\fAN dealer is always available to assist you wit h all your automobile
service requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction,
we ask that you take the following steps:
STEP 1\b
Discuss the situation with the dealership’s manager. If a problem still exists, contact the
dealership’s Consumer Affairs manager or owner. They are best equipped to resolve the
matter for you.
STEP 2\b
If the concern still has not been addressed to your satisfaction, please contact our
(NI\f\fAN ’s) Consumer Affairs Department using our toll -free telephone number:
1-800-NI\f\fAN-1 (1-800-647-7261)
The Consumer Affairs Department will ask for the following information:
Your name, address, and telephone number
Vehicle Identification Number (on dashboard)
Date of purchase
Current odometer reading
Your NI\f\fAN dea ler’s name
Details of the concern
On the other hand, you can write to NI\f\fAN with the above information at:
NI\f\fAN North America, Inc.
Consumer Affairs Department
P.O. Box 68500\b
Franklin, TN \b7068-500\b
STEP 3\b
In the event that you believe NI\f\fAN has been unable to satisfactorily address the issue
with your vehicle, a special automotive complaint resolution program called BBB AUTO
LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently
operates the BBB AUTO LINE progr am.
